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Home My WebLink AboutCM Homeless Program Goals & Objectives 2017SAN RAFAEL THE CITY WITH A MISSION Agenda Item No: 7.a Meeting Date: May 1, 2017 SAN RAFAEL CITY COUNCIL AGENDA REPORT Department: CITY MANAGER Prepared by: Andrew Hening, Director of Homeless Planning & Outreach TOPIC: Homeless Program Goals and Objectives City Manager Approval:P�_ SUBJECT: CITY COUNCIL APPROVAL OF FY17-18 HOMELESS PROGRAM GOALS AND OBJECTIVES RECOMMENDATION: Accept report on the FY17-18 Homeless Program Goals and Objectives, as prepared by the Homeless Subcommittee. BACKGROUND: Beginning in the fall of 2012, staff — working in partnership with the City Council Homeless Subcommittee and community stakeholders — began developing strategic plans for addressing homelessness in San Rafael. These plans have included both short and long-term tactics for tackling issues including: serial inebriates, mental illness, crime, affordable housing, and public education. In the spring of 2016 the City's newly hired Director of Homeless Planning & Outreach took over responsibility for spearheading these planning efforts. ANALYSIS: The FY16-17 and FY17-18 Homeless Program Goals and Objectives were created with input from the City Council's Homeless Subcommittee (Mayor Gary Phillips and Councilmember Kate Colin), City Manager Jim Schutz, and Director of Homeless Planning & Outreach Andrew Hening. In addition to looking at past accomplishments and direction, this group also received feedback from community members, County of Marin staff and elected officials, the Homeless Policy Steering Committee (the governing body of Marin County's Continuum of Care), and many other individuals, groups, and organizations involved with addressing homelessness in San Rafael. High priority action items for FY16-17 included: • Assist Ritter Center with relocation • Develop RV program • Continue enhanced Downtown safety program • Implement chronic inebriate program (FOCI) FOR CITY CLERK ONLY File No.: 9-2-67 Council Meeting: 05/01/2017 Disposition: Accepted report SAN RAFAEL CITY COUNCIL AGENDA REPORT / Page: 2 • Implement Homeless Outreach Team (HOT) program • Develop multi -service center concept • Develop messaging strategy • Collaborate with Chamber of Commerce on East San Rafael • Collaborate with Downtown Business Improvement District on Downtown safety initiatives • Collaborate with other committees and organizations (faith -based, neighborhoods, etc.) From this starting point in April of 2016, over the past year the City accomplished the following: • Piloted the Homeless Outreach Team (HOT) Program to address chronic homelessness in Downtown San Rafael • Established a Memorandum of Understanding (MOU) with the Ritter Center to move some services out of the Downtown o Moved mail to San Rafael main post office o Launching Marin Mobile Care program for showers and homeless pantry in the Summer of 2017 • Began working with BRIDGE Housing and Rob Quigley Architects on a multi -service center concept • Retained consultant to work with St. Vincent's and Ritter on possible relocation • Launched "Put Your Change to Work" Campaign, which received positive, Bay Area -wide media coverage for the City in its efforts to addressing panhandling • Continued commitment to public safety o Continued Downtown Foot Patrol o Continued open space ranger patrols o PD reached out to local alcohol retailers re: refusing alcohol sales to chronic inebriates o Lynn Murphy awarded Employee of the Year for her help assisting 20 hard -to -serve people regain housing o Lynn Murphy granted 5150 authority from the County of Marin • Hosted a Town Hall event with Senator McGuire re: state legislation to provide more funding for permanent supportive housing for chronically homeless people • Supported County's effort to move to a debit card payment program for the General Assistance program • City's consultant on the revolving door of criminal justice retained by the County • Helped plan for and participated in the 2017 Homeless Point -in -Time Count • Launched and renewed DST expansion to Davidson Middle School • Spearheaded countywide chronic homeless strategy alignment via the County, the Marin Managers Association, the Marin County Council of Mayors & Councilmembers, the business community, and the faith -based community • Developed affordable housing finance options and land use expertise via Marin Community Foundation and private sector partnerships • Completely overhauled City communications on homelessness, particularly through the City's Homeless Initiatives newsletter and webpage SAN RAFAEL CITY COUNCIL AGENDA REPORT / Page: 3 Hosted small group discussions with community members, spoke with business groups, faith - based groups, and NAs, as well as provided expertise to neighboring communities, at conferences, and during media opportunities Convened inter -departmental working group to develop staff wide training, recognition, and impact tracking tools The FY17-18 Goals and Objectives (Attachment 1) build on and accelerate the successes from FY16- 17. At the highest level, the City is seeking to end chronic and veteran homelessness, to decrease the overall number of people experiencing homelessness in San Rafael, to improve the quality of life for all residents, and to decrease community concern about homelessness. To achieve this, the City will support any and all County -led efforts to end chronic homelessness, help relocate Downtown homeless services, help create affordable housing opportunities throughout the county, continue to mitigate the negative impacts of homelessness, and continue community outreach. Attachment 1 details specifics tactics and key performance indicators for each strategy. COMMUNITY OUTREACH: The Director of Homeless Planning & Outreach has been providing regular community updates through City's Homeless Initiatives Newsletter, which now has over 1,300 subscribers. Notice for this presentation went out through the City's meeting announcement distribution and the City Manager's "Snapshot" Newsletter. FISCAL IMPACT: There is no direct fiscal impact at this time. The FY17-18 Homeless Goals and Objectives will, however, inform budget planning for FY17-18. OPTIONS: The City Council has the following options to consider on this matter: 1. Accept the March 2017 Ritter MOU Update as presented. 2. Direct staff to return with more information. 3. Take no action. Staff does not recommend this action, because without an Goals and Objectives, Staff will have a very difficult time moving forward with responsive plan to the challenges from homelessness in San Rafael. RECOMMENDED ACTION: Accept FY17-18 Homeless Goals & Objectives ATTACHMENT: FY17-18 Homeless Goals & Objectives approved set of a strategic and FY 2017-2018 HOMELESS OBJECTIVE, GOALS, STRATEGIES & TACTICS Achieve "Functional Zero" homelessness in San Rafael (i.e. the rate at which our system of care can house people is faster than the rate at which people are becoming homeless) Support any and all . Support the Built for Zero (BFZ) Campaign (DHP)*** • 100% participation in BFZ planning County -led efforts to . Involvement with Coordinated Entry (DHP) • Launch a coordinated assessment end chronic . Involvement with HMIS & data migration to Clarity (DHP) tool homelessness . Support development of Assertive Community Treatment to • Launch an Assertive Community #1 End chronic and supplement the HOT Program (DHP) Treatment Team veteran . Assist County of Marin with systems change work around chronic • Provide Homeless Management homelessness homelessness (DHP) Information System (HMIS) access to • Continue to work with stakeholders and jurisdictions across the Mental Health Resource Officer county to develop permanent supportive housing (DHP) #2 Decrease the Relocation of . Continue implementation of the Ritter Memorandum of • Launch mobile shower, mobile overall number of Downtown services Understanding (DHP) pantry, and UPLIFT programs people who are • Assist with the creation of "Marin Mobile Care" (DHP) • Finalize Multi -Service concept and homeless in San . Develop UPLIFT Transportation Pilot Program (DHP) identify real estate opportunities Rafael . Develop and implement concept for Multi -Service Center (DHP) • Leverage No Place Like Home Help create affordable . Develop comprehensive understanding of financial resources • Adopt ordinance to require fair #3 Improve the housing opportunities available in our community (DHP, CD) housing compliance quality of life for all throughout Marin 0 Support the creation of new units and the conversion of existing • Work with the County, local residents market rate or commercial units (DHP, CD, ED) providers, and the private sector to • Support landlord recruitment efforts (DHP) increase permanent supportive • Develop innovative policy and construction proposals (DHP) housing stock #4 Decrease • Explore opportunities countywide, not just in San Rafael (DHP) community concern Continue mitigation of . Oversee the deployment of DST, PD, and Barbier resources to address • Increase cleanup referrals going to about homelessness negative homeless impacts in the community (DHP, PD) Downtown Streets Team as measured in impacts • Pursue street-scaping improvements (DHP, ED, PW) • Decreased panhandling impacts annual public opinion • Identify citywide high service utilizers (DHP, PD, FD, CS, LIB) through semi-annual surveying surveys • Expand "Put Your Change to Work" Campaign (DST, PW) • Decreased community complaints Community Outreach . Continue homeless newsletter (DHP) • Grow newsletter readership to • Continue community workshops and speaking events (DHP) 3,000+ people • Build relationships with the County of Marin, other Cities, the • Connect with 3,000+ people in - business community, the faith -based community, neighborhood person associations, and other concerned community members (DHP) • Create quantifiable impact • Empower City staff through trainings and recognition (DHP) dashboard *** Abbreviations after each tactic denote key person, department, or organization involved: Director of Homeless Planning & Outreach (DHP), Community Development (CD), Economic Development (ED), Public Works (PW), Fire (FD), Police (PD), Community Services (CS), Library (LIB), Downtown Streets Team (DST) ROUTING SLIP / APPROVAL FORM INSTRUCTIONS: Use this cover sheet with each submittal of a staff report before approval by the City Council. Save staff report (including this cover sheet) along with all related attachments in the Team Drive (T:) --> CITY COUNCIL AGENDA ITEMS 4 AGENDA ITEM APPROVAL PROCESS 4 [DEPT - AGENDA TOPIC] Agenda Item # Date of Meeting: 5/1/2017 From: Andrew Hening Department: City Manager Date: 4/24/2017 Topic: Homeless Program Goals and Objectives Subject: City Council Approval of FYI 7-18 Homeless Program Goals and Objectives Type: ❑ Resolution ❑ Ordinance ❑ Professional Services Agreement ® Other: Informational Presentation APPROVALS ® Finance Director Remarks: Approved - MM - 4/25/17 ® City Attorney Remarks: Approved with recommended minor changes to Staff Report and Attachment.ETD. 4/25/17 ® Author, review and accept City Attorney / Finance changes Remarks: Approved changes - AH - 4/25/17 ® City Manager Remarks: Homeless Subcommittee Goals & Objectives: FY17m18 Andrew Hening, Director of Homeless Planning &Outreach looking Back: FY1 6-1 7 Objecti ves 9 0 0 Assist Ritter with Relocation Efforts RV Pilot Program Police Enforcement Downtown 0 0 0 "Focus on Chronic Inebriates" effort Implement HOT Pilot Program Develop "Multi - Service Center" Concept J r 0 0 Refine Public Communications Collaborate with Chamber and BID Collaborate and Engage with Community Groups FY16m17 High Priorities City Partner Community Focused Assist Ritter with Relocation Efforts RV Pilot Program Police Enforcement Downtown Focused "Focus on Chronic Inebriates" effort Implement HOT Pilot Program Develop "Multi - Service Center" Concept Focused Refine Public Communications Collaborate with Chamber and BID Collaborate and Engage with Community Groups M Medical Transoorts for Hiehest Utilizer March April May lune July 4 Q Lowel P1 �+5s+oh Ave � Church of Sa1n# Raphael San Rafael.. dol Food ' 'nrf St x Ji 6 r_ Z 95 65 C) cw 9,00 KIWI y�L�v 00110- A ve Whole Foods Market e San Rafael High School i St St 3 R - _e� O m � �r T 4o,, People rr�y c5PON `1 'Crossroads S'an +4a C`r Point San P Y Plckfevreed Park a 4+S 4Z � 8r� Ave J, 'I Arilrlan r;ato Transit ON drillimiNk lijill 111111F n 6 1 The showers .I ..� I : man mobile care ` n 61nOne aioiry am eto mme'm nam 1 ■ PANHANDLING IS NOT THE ANSWER. GIVE WHERE IT COUNTS. DOWNTOWN STRERTS M TEAK SAN RAFAEL 7HECITY Mai 4 MI55 Donatiion meters are insWled in downtown San RafaE Process beret Dowfltowntfeets Team. In cooperation with the City of San RafA. Section 25602(a) of the Alcoholic Beverage Control Act,, Business and Professions Code: "Every person who sells, furnishes, gives, or causes to be sold, furnished or given away, any alcoholic beverage to any habitual or common drunkard or to any obviously intoxicated person is guilty of a misdemeanor." 6 U r=- - 703 # ff D. F -PI up CtRRECAONS 3240 Myths leaning � San Rafael Oa The 2017 Homeless The 5 Local The History of Modern Point -in -Time Count Approaches to Homelessness Homelessness MNN1101AN. Is r 1 NEXT THE ANSWER. GIVE WHERE IT muxrs. A Win -Win Solution for Get to Know: Colin Get to Know: Danielle Panhandling McDonnell O'Leary How Do We Accelerate Our Successes? FY1 7-18 Objectives FY 2017-2018 HOMELESS OBJECTIVE. GOALS. STRATEGIES & TACTICS Achieve "Functional Zero" homelessness in San Rafael (i e. the rate at which our Wslem of care can house people is faster than the rate at which people are becoming homeless) xxx Abbreviations alter each tactic denote key person, department, or organization involved: Director of Homeless PlannirgI Outreach (DHP), Community Development (CD), Economic Development (ED), Public Works IPW), Fire (FD). Police (PD), Community services (CS), library IDB). Downtown Streets Team (DST) Support any and all • Support the Built for Zero IBFZI Campaign(DHP)xxx • 188% participation in BFZ planning County led efforts to • Involvement with Coordinated Entry (CUP) • launch a coordinated assessment end chronic • Involvement with HMIS& data migration to Clarity(CUP) tool homelessness • Support development of Assertive Community Treatment to • Launch an Assertive Community Ul End chronic and supplement the HOT Program (CUP) Treatment Team veteran Assist County of Mann with systems change work around chronic Provide Homeless Management homelessness homelessness (CUP) Information System (HMIS) access to • Continue to work with stakeholders and jurisdictions across the Mental Health Resource Officer g2 Decrease the runty codeveementa lop permane� suppomve housing (CUP) Relocation of natmue limp tion o the Ritter Memorandum of Launch mobile shower, mobile erect number of Downtown services Understanding (CUP) pantry, and UPLIFT programs people who are • Assstwith the creation of "Mann Mobile Care" (CUP) • Finalize Multi Service concept and homeless in San • Develop UPLIFT Transportation Pilot Program (CUP) identify real estate opportunities Rafael • Develop and implement concept for Multiservice Center (CUP) • Leverage No Place like Home Help create affordable Develop comprehensive understanding of financial resources Adopt ordinance to require fair #3 Improve the housing opportunities available in our community(CUP, CD) housing compliance quality of life for all throughout Mann Support the creation of new units and the conversion of misting Work with the County, local residents market rate or commercial units (CUP, CD, EDI providers, and the private sector to • Support landlord recruitment efforts (CUP) increase permanent suppomve • Develop renovative policy and construction proposals (CUP) housing stock g4 Decrease • Explore opportunities countywide, not lust in San Rafael (CUP) community concern Continue mitigation of Oversee the deployment of DST, PD, and Barbier resources to address Increase cleanup referrals going to about homelessness negative homeless impacts in the community (CUP, PDI Downtown Streets Team as measured in impacts Pursue street striping improvements (CUP, ED, PW) Decreased panhandling impacts annual public opinion Identify citywide high service utilizers (CUP, PD, FD, CS, LIB) through semi-annual surveying surveys; • Expand! "Put Your Change to Work" Campaign (DST, PW) • Decreased community complaints Community Outreach Continue homeless newsletter (CUP) Grow newsletter readership to • Continue community workshops and speaking events (CUP) 3,000+ people • Build relationships with the County of Marm, other Cities, the Connect with 3,000+ people in - business community, the faith -based community, neighborhood person associations, and other concerned community members (CUP) Create quantifiable impact • Empower City staff through trammgs and recognition (CUP) dashboard xxx Abbreviations alter each tactic denote key person, department, or organization involved: Director of Homeless PlannirgI Outreach (DHP), Community Development (CD), Economic Development (ED), Public Works IPW), Fire (FD). Police (PD), Community services (CS), library IDB). Downtown Streets Team (DST) Timeframe Short Term (O — 6 Months) Medium Term (6 —12 Months) ?rinritip--q A City Focused Mitigate negative impacts of homelessness Spearhead relocation of Downtown services Create more affordable housing in San Rafael County / Partner Focused Launch countywide efforts to end chronic homelessness Create more affordable housing countywide Track progress on chronic homelessness with community dashboard Short Term: Impact Ma a a itigation & Relocation 40 6 Q`'1 .F e Council Occasionally b`a9�t minal I drillimiNk lijill 111111F n 6 1 The showers .I ..� I : man mobile care ` n 61nOne aioiry am eto mme'm nam MULTI SERVICE CENTER l Short Term: By -Name -List (BNL) 80% of our challenges around homelessness are caused by 20% of the homeless community. 26 Segments of Homelessness 1. Highest Costs Temporary Episodic Chronic The average chronically homeless person in Marin costs taxpayers $60,,000 per year 2. Most Complaints Temporary Episodic Chronic These are folks who can act strangely, yell on the street, loiter and leave debris, cause major problems due to substance abuse, generate significant 911 calls, etc. 3. Most Vulnerable Temporary Episodic Chronic The average chronically homeless person dies 20 years earlier than their housed peers because of chronic health conditions There is a relatively straightforward way to solve this Step le. Use a standard triage too across a organizations to determine vulnerability Step 2m, Do an initial community -wide :)usi to survey al Homeless peo:) e with tie triage too Step 3@, Create a By- arne-List (BVL) of every person above a certain vu nera:)i ity score (i.e. "tie most vulnera:) e") Vulnerability Assessment Scores & BNL 1. Bobs -16 2. Sue G - 14 3. SarahT- 12 4. Pete R - 15 Jen M-8 Tim G-2 Thomas V - 5 Scores high enough to go on the BNL of chronically homeless Referred to different types of interventions Progress on Implementation Triage Data Data "Registry Tool Selected & Approved Sharing Finalizing in May Svstp m Launching in June h Week" Coordinating for August E Step 4.a Matci the most vu nerable people wits the next appro:)roiate units of permanent sup:)ortive housing Vulnerability Index 1. Bob S 2. Sue G � 3. Sarah T 4. Pete R y a D. 4;pjmNh 66 M�L d N6 41 Step 5e, Continue to triage newly some ess peone,, adding tie most vu nerable tot ie BNL Step 6,@ Create a community dasiboard to trac < your :)rogresss A Real Time Dashboard Starting # of 200 200 197 190 Chronically Homeless Newly Chronically Homeless Chronically Homeless Housed Ending Chronically Homeless 200 5 197 3 10 190 2 X, 183 Actual Dashboard from Riverside Co. PROGRESS AS OF: FEBRUARY 2017 ACTIVE HOMELESS PROJECTED MONTHS UNTIL 6 -MONTH AVERAGE MONTHLY VETERANS ON BNL FUNCTIONAL ZERO HOUSING PLACEMENT RATE 100 75 � v 50 O 25 19 0.7 13 10%b %"7" , �", 0,tt0 1�%,�%�%,�, 00 0", 00 q� ty"1 t 0" V10 131tiatiTL�cat Wt-s 'a ltiS�7pt(Ir 11� oe 1311 tw — The intersection of the red and yellow lines represents the month you are projected to reoch functional zero. 6- MONTH AVERAGE PLACEMENT RATE i♦ ACTIVELY HDM ELESS # REMAINING IF NET AVG IS MAINTAINED M1 Medium Term — Housing (countywide) What's Standing in Our Way??? 47 Successful Communities ... • Have realized that social workers aren't real estate agents • They leverage the private sector to develop housing resources so social service providers can focus on what they're best at • Since January of 2017 when the Marin Housing Authority hired a "Housing Locator" with private sector property management experience, she has recruited 40+ landlords Our Challenges around Housing (We lack expertise and accountability around the entire development cycle) Architecture Site & Evaluation Engineering Site Site Remediation Development Sales Marketing Land Entitlements Fees & Infrastructure Permits Vertical Development Legal, Insurance, Taxes, Misc 5• O n Land Entitlements Fees & Infrastructure Permits Vertical Development Legal, Insurance, Taxes, Misc 5• Worse, We're Stuck before We Even Be inn Coordinated - We do not have a specific person or group responsible for identifying sites. site search - We do not have a central clearing housing for interested parties to relay information on real estate opportunities. - How do we move on off -market opportunities? HOW do we - What sites are appropriate for the chronically homeless people versus other evaluate subpopulations? different sites? - Is there a $/unit ratio we should consider? Or a density of units? Legal - Who's going to actually own these properties? ownership - Does ownership change hands at different points along the development cycle? Financing - How much money is actually available? (now and/or through fundraising) - How do we align different funders' priorities and goals? - How do we make funds more liquid so we can respond in real-time to market opportunities? MARtN HOUSING Making Housing More Affordable THE CITY OF NOVATO CALIFORNIA 00%, ritter center health, home & community Marin mcf Community Foundation C, f YEARKS; e 1987 H meward �ound OF MARIN 51