HomeMy WebLinkAboutCC Resolution 14285 (CRM Software)RESOLUTION NO. 14285
A RESOLUTION AUTHORIZING THE CITY MANAGER TO PURCHASE CONSTITUENT
RELATIONSHIP MANAGEMENT (CRM) SOFTWARE SERVICES FROM SENECA SYSTEMS
WHEREAS, in January 2015 the City Council approved a Community Engagement
Action Plan which outlined the need for constituent relationship management (CRM) software to
improve the handling of public issue reporting and inquiries; and
WHEREAS, the City convened an internal team to prioritize the actions of the Plan and
determined that CRM was one of three top priorities; and
WHEREAS, on February 1, 2016 the City Council accepted a staff report regarding
these priorities and on February 3, 2016 the City issued a Request for Information for CRM
services; and
WHEREAS, a cross -departmental team of staff reviewed vendor responses and
participated in demonstrations, ultimately recommending that the City proceed with Seneca
Systems for CRM services; and
WHEREAS, Seneca Systems is a Redwood City -based start-up company who offers a
software -as -as -service (SaaS) product called RomulusCRM that allows staff to assign, track,
and resolve constituent requests; and
WHEREAS, staff has used RomulusCRM on a pilot basis since August 2016 and
recommends that the City Council authorize continued use of RomulusCRM by the City; and
WHEREAS, there are sufficient funds in the City's Information Technology Fund to
support the proposed purchase, of $60 per user per month, for a total not to exceed $50,000
annually; and
NOW, THEREFORE, BE IT RESOLVED that the City Council of the City of San Rafael
does hereby authorize the City Manager to purchase CRM services, on behalf of the City of San
Rafael, according to the terms of use (htti)s://www.romuluscrm.com/termsofuse.html), from
Seneca Systems.
I, ESTHER BEIRNE, Clerk of the City of San Rafael, hereby certify that the foregoing
Resolution was duly and regularly introduced and adopted at a regular meeting of the City Council
of said City held on Tuesday, February 21, 2017 by the following vote, to wit:
AYES: COUNCILMEMBERS: Colin, McCullough and Vice -Mayor Bushey
NOES: COUNCILMEMBERS: None
ABSENT: COUNCILMEMBERS: Gamblin and Mayor Phillips
ESTHER C. BEIRNE, City Clerk