HomeMy WebLinkAboutCC Resolution 11988 (Upgrade Police Customer Premise Equipment)RESOLUTION NO. 11988
RESOLUTION OF THE SAN RAFAEL CITY COUNCIL APPROVING THE USE OF
FUNDING IN AN AMOUNT NOT TO EXCEED $175,000 FROM THE CALIFORNIA
STATE 9-1-1 EMERGENCY COMMUNICATIONS OFFICE AND AUTHORIZING THE
INTERIM POLICE CHIEF OF THE CITY OF SAN RAFAEL TO EXECUTE A
CONTRACT WITH A T & T TO UPGRADE POLICE DEPARTMENT CUSTOMER
PREMISE EQUIPMENT IN FY 2006-2007.
Whereas, the State of California 9-1-1 Emergency Communications Office has deemed
eligible $175,000 to the City of San Rafael for Fiscal Year 2006-2007; and,
Whereas, the Legislature mandated this money be spent for replacement or certified
upgrade of emergency telephone system equipment and services: and,
Whereas, State of California 9-1-1 Emergency Communications Office has identified A
T & T as being a provider of emergency telephone system equipment and services
under the Master Purchase Agreement; and,
Whereas, A T & T installed the original emergency telephone system equipment and
services for the City of San Rafael Police Department and has provide a estimated cost
quote below the funding amount available;
NOW, THEREFORE BE IT RESOLVED, that the City Council hereby approves the use
of funding in an amount not to exceed $175,000 from the California State 9-1-1
Emergency Communications Office and authorizes the Interim Police Chief of the City
of San Rafael to execute a contract with A T & T to upgrade Police Department
customer premise equipment in Fiscal Year 2006-2007, in a form to be approved by the
City Attorney.
I, Jeanne M. Leoncini, Clerk of the City of San Rafael, hereby certify that the
foregoing resolution was duly and regularly introduced and adopted
at a regular meeting of the San Rafael City Council meeting held on
the 19th day of June, 2006 by the following vote, to wit:
AYES: COUNCILMEMBERS: Cohen, Heller and Miller
NOES: COUNCILMEMBERS: None
ABSENT: COUNCILMEMBERS: Phillips
DISQUALIFIED: COUNCILMEMBERS: Mayor Boro (due to potential conflict of
interest)
1s�
JE N/C N M LEONCINI, City Clerk
�✓ at&t
SCOPE OF WORK
for
San Rafael Police Department
VESTA Upgrade
San Rafael PD SOW Final rev 1 060806.doc
Table of Contents
1.0 OVERVIEW.......................................................................................................................1
1.1 PURPOSE & OBJECTIVES.................................................................................................. 1
1.2 REUTILIZATION OF EXISTING EQUIPMENT........................................................................... 1
1.3 EQUIPMENT REMOVAL & DISPOSAL................................................................................... 2
2.0 DESIGN SOLUTION......................................................................................................... 2
2.1 SYSTEM GROWTH CAPABILITIES....................................................................................... 4
2.2 CONNECTIVITY................................................................................................................. 4
2.3 WORKSTATION APPLICATION & USE.................................................................................. 5
2.4 SYSTEM PROGRAMMING................................................................................................... 5
2.5 INTEGRATION REQUIREMENTS........................................................................................... 5
2.6 BUILDING MODIFICATIONS................................................................................................. 6
3.0 CHANGE REQUESTS...................................................................................................... 6
4.0 ACCEPTANCE TESTING................................................................................................. 7
5.0 RESPONSIBILITIES.........................................................................................................7
5.1 AT&T PROJECT TEAM..................................................................................................... 7
5.2 PROJECT MANAGER......................................................................................................... 8
5.3 AT&T RESPONSIBILITIES.................................................................................................. 8
5.4 SAN RAFAEL POLICE DEPARTMENT RESPONSIBILITIES....................................................... 8
6.0 INSTALLATION SCHEDULE............................................................................................ 9
7.0 MAINTENANCE PLAN...................................................................................................10
7.1 MAINTENANCE AND RAS CAPABILITIES...........................................................................
10
7.2 POST INSTALLATION SUPPORT LIMITATIONS.....................................................................
10
7.3 REPAIR OF UNSUPPORTED FAILURES..............................................................................
11
8.0 TRAINING.......................................................................................................................11
8.1 CALL TAKER/SYSTEM ADMINISTRATOR TRAINING.............................................................
11
8.2 TRAINING DOCUMENTATION............................................................................................
12
8.3 SERVICE MANUAL DOCUMENTATION................................................................................
12
9.0 DOCUMENT ACCEPTANCE..........................................................................................13
APPENDIX A: AGENCY COMPLIANCE - SITE CERTIFICATION DOCUMENT ......................
14
APPENDIX B: LANIWAN POLICY............................................................................................16
APPENDIX C: FLOOR PLAN....................................................................................................17
APPENDIX D: PRICING & TERMS...........................................................................................19
APPENDIX E: CHANGE ORDER REQUEST FORM................................................................
20
APPENDIX F: MAINTENANCE PROCEDURES.......................................................................22
San Rafael PD SOW Final rev 1 060806.doc
1.0 OVERVIEW
1.1 Purpose & Objectives
The purpose of this document is to describe the work to be performed by AT&T -
California (also referred to as the Contractor or AT&T) in satisfying the requirements of
San Rafael Police Department Intelligent Workstation Telephone system and
Management Information system.
AT&T shall provide the following products:
(5) VESTA 911 E9-1-1 positions each with keyboard, mouse & 19" LCD
(1) EAS Software (see note below)
(5) Genovation keypads
(5) Dual Port Keyboard Arbitrators
(1) Plant MagIG Telep"()Re Cell it0otiss System
(1) MagIG 'eRts
(1) Position UPS
(2) Backroom UPS
(2) Multi I -Re IRterfaGe Units ( All I)Innrea a Caller Ill ccP' i Y ha.,hi i .. �
(1) NetClock Time Server
EAS (Enhanced ALI Service). EAS is an optional software feature that automatically
pastes the ANI of a wireless call in the "ANI Call -Back " window. Without this feature,
the pANI (a non-dialable number) is populated in the ANI Callback window and the
dispatcher must manually enter the ANI in the call-back window.
Components not included in this sale:
• Instant Recall Recorder for Telephone and Radio
• Serial Printer for CDR (911 call) reports
The equipment provided by AT&T shall comply with State of California Contract
DGS -0026 and any FCC requirements for E9-1-1. It shall also meet the NENA
requirements for displaying ANI/ALI Phase II wireless calls.
1.2 Reutilization of Existing Equipment
The following equipment has been certified to be compatible with current technology and
in good condition. This equipment will be reutilized.
(1) Comcentrex Telephone system (60 Line system):
29 Key Telephone System, Line Cards
4 Position Control Modules
4 Ten -Line Electrokey Telephone Desksets
(1) MAARS Controller
7 Plant Trunk Interface Unit (TIU)
1 Multiline Interface Unit (MIU)
3 Plant Power Supply for Comcentrex, 2 units at 24 Volts
Page 1
Plant Remote Maintenance Unit (RMU)
Plant Database Unit (DBU)
Plant CAD Interface Unit (CIU)
Plant Call Record Unit (CRU)
(1) NetClock system
1.3 Equipment Removal & Disposal
The following equipment will be removed and left at the Customer site by AT&T:
♦ Unused 911 equipment and exposed cables will be removed.
The Agency is responsible for removal/relocation of the following equipment:
♦ All other non 911 equipment
2.0 DESIGN SOLUTION
VESTA 911 Solution
AT&T shall provide a solution that includes a MAARS ANI/ALI controller, five (5) VESTA
workstations (IWS) each with 2 port keyboard arbitration, Genovation keypad and single
handset jack. Four positions will have the capability to share a single headset with the
radio console via the RIS box. The fifth position does not have radio capability. The
system has been designed to provide Caller ID on up to 4 incoming POTS or Centrex
lines. Caller ID may be available on PBX lines, but it is the responsibility of the Agency
and/or its PBX vendor to provide Caller ID signaling on those incoming lines in the
standard Caller ID format.
AT&T technicians will disconnect four existing VESTA IWS and 1 VESTA server. AT&T
technicians will install 5 new VESTA IWS and 1 VESTA server utilizing VESTA
application software version 2.2. AT&T technicians will re -use existing IWS wiring
between the equipment room and the dispatch center for the existing 4 IWS positions.
AT&T technicians will configure the new VESTA server and IWS positions prior to
installing them at the call taker positions. The AT&T technicians will then install them
one at a time, replacing the existing IWS positions. The VESTA server will be installed in
the existing equipment rack in the "backroom". AT&T technicians will be able to install
the new IWS positions with no equipment downtime.
The four Electrokey telephones in Records will continue to work as they are today. One
will be relocated to Margo Rohrbacher's office.
MagIC MIS Solution (MaalC has not been included at this time)
The MagIC server will be installed within the existing server rack, next to the VESTA
server in the Equipment Room. It must be within 100 feet of the WARS controller. A
RS -232 one-way serial connection/cable will be installed from the CRU on the WARS
controller to a serial port on the MagIC server. The MagIC server will then be connected
via an Ethernet connection to the Agency LAN. It is the responsibility of Agency
personnel to provide the Ethernet cable and connection to the Agency LAN. The
Ethernet port on the MagIC server will act as the demarcation point for the Agency LAN.
Page 2
AT&T technicians will install and configure all operating parameters for the MagIC
system during the initial installation period. This includes all backup and archiving
parameters. The AT&T ECM will work with the PSAP Manager to determine acceptable
time periods for backup and archiving of MagIC data.
AT&T technicians will require Administrative access to the two designated Agency PCs
to load the MagIC client application. It is the Agency responsibility to provide the access
to AT&T technicians so the installation can take place. AT&T technicians will maintain
only the MagIC client software application on these PCs. The Agency is responsible for
all PC hardware and LAN connectivity to these machines. The following are the
minimum specs for PC hardware:
O/S:
Windows 2000/XP
CPU:
Pentium IV (1 Ghz)
Memory:
256MRAM
Disk Space:
10G
Monitor:
1024x768, 32 bit true color, 16Mb RAM
Removable:
CDROM
2.1 System Growth Capabilities
AT&T warrants that the hardware, software and operating systems sold are current at the
time of shipment. Software and hardware manufacturers constantly upgrade their
products. This may require the Agency to upgrade hardware, software or operating
systems in the future in order to expand this system. The maintenance package
included in this sale does not include software/hardware upgrades required for expansion
or integration.
MAARS's modular design allows maximum growth flexibility. MAARS answers any size
call center's need for 9-1-1 functionality. The modular design of MAARS allows the
system to be configured to accommodate any size PSAP, from two -trunk two -position to
an unlimited number of both. The number of modules in a system depends on the
population of the area served.
ComCentrex provides advanced standard features such as speed dialing, call
sequencing and three -party conferencing. ComCentrex telephone consoles are available
in desktop or 19 -inch panel -mount models. Consoles feature from 30 to 150 lines with up
to 100 user -programmable speed dial numbers. This system is designed to
accommodate up to 120 lines.
The Key Telephone shelf cabinet will accommodate up to 100 lines by adding
inexpensive cards. The system currently utilizes 50 Line cards leaving 50 slots for
system expansion.
Page 3
2.2Connectivity
The E9-1-1 system will connect to the following phone lines and Systems.
(7) CAMA Trunks
(9) 7 -digit Administrative Lines
(4) Of the 7 -digit Centrex or POTS Admin lines may be provisioned for Caller ID
(2) Ringdown Lines
(4) Headset Integration with radio dispatch positions
2.3Workstation Application & Use
(1) 911 only
(4) 911/Radio Position
(4) Electrokey Telephone positions
Unless mutually agreed to by the Contractor and the Agency, Agency personnel will not
perform maintenance or attempt repairs to equipment.
2.4System Programming
VESTA
The system will be programmed with a log in ID for each Administrator/Supervisor. The
administrators/ Supervisors will have all the capabilities that the dispatchers have as well
as additional capabilities requested by the Agency. The "master" speed dial list will be
the same for each position and the site supervisor/administrator will have the capability to
change, add, and delete speed dials on the "master" list.
The system will be programmed with a log in ID for each dispatcher. There will be a
single Agent Profile for all dispatchers that will have the same configuration, colors and
icons.
The system programming requirements may be changed at the request of the Agency
during the Installation process. The AT&T Project Manager/ECM will work with the
Agency to meet their specific needs.
2.5 Integration Requirements
AT&T will be the integrator for all telephony -related issues. AT&T will be responsible for
installation and maintenance of all network facilities terminating into the connector block
installed at each position.
CAD Interface
The Vesta 911 system provides a CAD Interface Unit that allows other system devices to
interface with emergency call information. It will provide the retrieved ANI/ALI for an
emergency call, as well as the answering position identification on an ASCII RS -232C
port. The demarcation point for the Agency CAD is the MAARS CIU in the equipment
room.
Page 4
Logging Recorder
The demarc for testing of the recorder systems will be the AT&T -provided connector
block located on the back plane in the E9-1-1 equipment room. The Agency will provide
wiring from the Logging Recorder to the demarcation block.
NetClock Interface
The NetClock system is in place and originally provided by AT&T. A NetClock Time
Server will be added to provide more efficient time synchronization.
2.6 Building Modifications
All building modifications are the responsibility of the Agency. The AT&T Project
Manager/ECM will work closely with the Agency to determine proper timeline
coordination for a smooth system implementation.
3.0 CHANGE REQUESTS
The Agency may at any time, by written order, and without notice to the Contractor's
sureties, submit a change order to the Contractor. Within ten (10) working days of
receiving a proposed change order, the Contractor shall submit a written cost estimate,
which shall include adjustments to the Project Price, Project Schedule, Statement of
Work, Acceptance Criteria, or any other obligations of the Contractor, as applicable. The
Contractor may also decline the change order, depending on the nature of the requested
changes.
The Contractor may also propose a change order involving additions, deletions, or
revisions to the work, or any obligations imposed upon the Parties under this agreement.
AT&T's changes to the system design or individual component changes shall be
submitted to the Agency for approval using the Change Request Form shown in
Appendix B.
The Aaencv shall appoint a single individual as a Proiect Manager. Change Orders shall
be approved in writing, by the Agency's Project Manager. The Contractor shall not
proceed with any work contemplated in any proposed Change Order until it receives
written notification to commence such work from the Agency's Project Manager.
4.0 ACCEPTANCE TESTING
Final system acceptance for this Scope of Work will occur when the standards of
performance (see Section II -Page 20 of 34 of DGS -0026 at:
(http://www.documents.dqs.ca.qov/td/911/Section2ContractPerformance.pdf)
have been met after 240 consecutive hours of operation following the cutover date.
During these 240 hours, the system shall function without interruption, as defined by
contract DGS -0026-05 and according to the project specifications. If the 9-1-1 system
fails to meet the standards of performance, then the 240 hour system acceptance period
shall re -start following correction of the problem. See contract DGS -0026 for additional
information regarding acceptance testing and standards of performance.
Page 5
5.0 RESPONSIBILITIES
5.1 AT&T Project Team
Emergency Communications Hilarie Coby Phone: (415) 644-7113
Manager Fax: (415) 543-4489
Cellular: (415) 420-4387
5.2 Project Manager
hl9683 cni.att.com
795 Folsom St.
Room 517-N2
San Francisco, CA 94107
pauLaerber(cDatt.com
P.O. Box 751372
Petaluma, CA 94975
doualas.oeck(cDatt.com
3707 Kings Way RM C33
Sacramento, CA 95821
michael.barnes.1(cDatt.com
vn1592(cDatt.com
3707 Kings Way
Sacramento, CA 95821
charles.tavlor( srpd.orq
dana.earl(a)das.ca.aov
An AT&T ECM will act as the Project Manager for this system implementation. The
Project Manager is responsible to plan, organize, control, direct and coordinate people
and material resources throughout the life of the project.
5.3AT&T Responsibilities
AT&T is responsible for the following:
— Delivery of equipment
— Security of equipment, until final acceptance of equipment (Agency to provide first
level security).
— Disposal of packaging materials and debris.
— Any damage caused by Contractor (or Contractor's agent) to equipment, building, or
other property.
— Installation of common control (server) equipment in racks.
— Dressing of all cables.
— Identification and labeling of all cables.
— Training.
— Installation of appropriate cabling from equipment room to all VESTA positions.
— NENA standard ANI/ALI interface supplied to the Agency -owned CAD system.
— Installation of demarc punch block for audio source and logging recorder.
— Installation of interface jacks for radio headsets.
Page 6
Paul Gerber
Phone: (707) 585-5541
Senior Account Manager
Fax: (916) 972-5522
Cellular: (415) 260-4125
Phone: (916) 977-4911
Service Executive
Doug Peck
Cellular: (916) 690-4911
Systems Technician II
Mike Barnes I)
Phone: (877)500-4911
Technical Sales Specialist
Mike Neideffer
Phone: (916) 972-6355
PSAP Manager ()
Charles Taylor I)
Phone: 8
Fax: (415) 485-3043
State 911 Consultant I�
Dana Earl (I
Phone: (916) 657-9202
Fax: (916) 657-9882
5.2 Project Manager
hl9683 cni.att.com
795 Folsom St.
Room 517-N2
San Francisco, CA 94107
pauLaerber(cDatt.com
P.O. Box 751372
Petaluma, CA 94975
doualas.oeck(cDatt.com
3707 Kings Way RM C33
Sacramento, CA 95821
michael.barnes.1(cDatt.com
vn1592(cDatt.com
3707 Kings Way
Sacramento, CA 95821
charles.tavlor( srpd.orq
dana.earl(a)das.ca.aov
An AT&T ECM will act as the Project Manager for this system implementation. The
Project Manager is responsible to plan, organize, control, direct and coordinate people
and material resources throughout the life of the project.
5.3AT&T Responsibilities
AT&T is responsible for the following:
— Delivery of equipment
— Security of equipment, until final acceptance of equipment (Agency to provide first
level security).
— Disposal of packaging materials and debris.
— Any damage caused by Contractor (or Contractor's agent) to equipment, building, or
other property.
— Installation of common control (server) equipment in racks.
— Dressing of all cables.
— Identification and labeling of all cables.
— Training.
— Installation of appropriate cabling from equipment room to all VESTA positions.
— NENA standard ANI/ALI interface supplied to the Agency -owned CAD system.
— Installation of demarc punch block for audio source and logging recorder.
— Installation of interface jacks for radio headsets.
Page 6
5ASan Rafael Police Department Responsibilities
Equipment Room
— Provide locked limited access to the equipment room.
Dispatch Room
— Furniture selected by Agency is compatible with, or will be modified by the Agency to
be compatible with, the selected system equipment.
General
— Access to building for AT&T and subcontractors.
— Conduit and coring of walls.
— Adequate power and power outlets and circuit breakers.
— All radio, CAD and recorder equipment.
— Adequate security to prevent theft of computer equipment.
— On-going upkeep for room requirements listed.
— Technical expertise from Agency's other vendor's during planning, installation and
cut -over.
— The Agency's Project Manager will facilitate the resolution of any problem determined
with these interfaces pertaining to the radio, CAD, recorders, Netclock or other
Agency owned interfaces.
6.0 INSTALLATION SCHEDULE
The following dates are based on the "Final Funding Approval Date" listed below and are
offered as a general reference for planning purposes. Changes to this date will affect all
the dates below.
Final Funding Approval Date:
7/7/2006
Equipment Order Date:
7/12/2006
Equipment Delivery Date:
9/20/2006
Programming Change Freeze Date:
9/27/2006
Begin Equipment Installation Date:
9/30/2006
Training Date:
10/14/2006
System In -Service Date:
10/28/2006
Installation date may be changed by mutual consent of the Contractor and the Ordering
Agency, however, prior to the installation date, the Ordering Agency may defer the
installation, and a new installation date will be established by mutual agreement. Such
unilateral deferment shall not exceed 60 days, except by mutual agreement.
Pricing is based on installation being performed during AT&T's normal business hours
(M -F, 8:OOam-5: OOpm, excluding AT&T holidays). Installation activities outside of
AT&T's normal business hours may be charged at prevailing after hours rates.
Page 7
7.0 MAINTENANCE PLAN
7.1 Maintenance and RAS Capabilities
The 911 system is provisioned to allow the CMAC to RAS into the 911 system in order to
identify software and hardware problems and make repairs. In the event that the
equipment cannot be repaired remotely, two trained technicians are stationed within two
hours of the Agency PSAP to facilitate onsite repairs.
AT&T includes a one-year warranty and a years two through five on a maintenance
contract through the State of California Contract DGS -0026.
VESTA
AT&T will provide a " Maintenance Kit " to be kept at a location readily accessible to
AT&T Technicians or in some special cases, due to an Agency's location or a
systems size, kept on site in a secured location. The contents of the Maintenance Kit
will be based upon the requirements of the Agency's 9-1-1 system. AT&T absorbs
the cost of the Maintenance Kit and the equipment provided within the kit will remain
the property of AT&T.
• AT&T includes five-year parts and labor on the 9-1-1 system. The five-year period
begins at date of customer acceptance. After the five-year period, the Agency may
choose to replace the system, maintain it, or a maintenance contract will be created
with agreed terms, conditions and costs. Software Service Packs and hot fixes will be
kept current and upgraded at no charge (additional features and hardware may not
be included). Operating System upgrades are not included.
7.2 Post Installation Support Limitations
AT&T's support obligations hereunder will not apply to any AT&T -supported product if
adjustment, repair, or parts replacement is required because of:
• Accident, neglect, tampering, misuse, improper/ insufficient grounding, failure of
electric power; failure of the PSAP and/or others to provide appropriate environmental
conditions, relocation of hardware or software, or causes other than ordinary use
• Repair or alteration, or attempted repair or alteration of any AT&T -supported product
(hardware and/or software) by the PSAP or others
• Connection of another machine, device, application or interface to AT&T supported
equipment (hardware and/or software) by the PSAP or others, which has caused
damage to AT&T supported equipment
• Degradation of performance to AT&T systems due to non-compliance with the
Customer Site Preparation Requirements (excessive heat, humidity, moisture,
condensation, dust, EMI, etc.) as identified in AT&T document TP76911, Section C,
Part 2, is not covered under Maintenance or Warranty.
• Damage or destruction caused by natural or man-made acts or disasters
• Degradation of performance to AT&T systems due to the installation of third party
software applications or Operating System patches, service packs, hotfixes, or
Windows services and not specifically certified, approved, and registered by AT&T for
use at the site(s) identified herein.
Page 8
Support described herein does not include cosmetic repairs, refurbishment, furnishing
consumables, supplies or accessories, making accessory changes or adding
additional devices or software applications.
7.3 Repair of Unsupported Failures
The Agency may request Field engineering to rectify unsupported failures, as defined
above, on a Time & Materials basis. Labor rate charged will be the current AT&T labor
rate (plus expenses) at the time service is requested.
AT&T is NOT responsible for the performance of third party applications/systems.
8.0 TRAINING
8.1 Call Taker/System Administrator Training
It has been determined that due to the minor differences in system operation resulting
from this upgrade, formal training will not be required. AT&T will review all changes with
PSAP management and provide informal instruction as necessary. Should it be
determined that formal training is required, AT&T will provide a quote for this service.
Training support will be available through the day of cutover and as needed within the
first week after cutover. Post -cutover training requirements must be negotiated with the
AT&T Project Manager/ECM and may result in additional expense to the Agency.
In addition to the informal feature review with PSAP management, the following items will
be included in on-site training provided to San Rafael Police Department:
(MaalC is not included at this time)
1) (2) Students will be trained on MagIC Workstation. It will cover the following:
a. Set and view call -event alarms and track out bound calls by agent.
b. Measure, track and report on call data, telecom data, trunk and line utilization
and agent data according to configurable times, dates and/or groups.
c. Generate automated standard reports and create custom queries.
MagIC training is typically delivered 45-60 days after installation to allow for collection of
call statistics.
As required by contract DGS -0026, Trainer will provide feedback on students to dispatch
management.
Page 9
8.2Training Documentation
VESTA
Training documentation will include one copy of the User Guide per position and one will
be installed on each workstation. Documentation will be given to the Agency's
designated training coordinator.
8.3Service Manual Documentation
Technical Installation and Maintenance Manuals will be provided with the delivery of the
systems. These technical manuals should be kept in the equipment room near the
equipment racks for the AT&T technicians to utilize as necessary.
Page 10
9.0 DOCUMENT ACCEPTANCE
San Rafael Police Department
VESTA Upgrade and MagIC MIS Systems
I have read the preceding document version Final rev 1. 1 understand and approve of the scope of work
described therein. In addition, I understand that subsequent modifications to the scope of work shall be
requested on the attached Change Request Form and approved by both San Rafael Police Department
and AT&T.
San Rafael Police Department Date
Agency Project Manager
6/8/06
Paul Gerber, Senior Account Manager, AT&T Date
Page 11
Appendix A: Agency Compliance - Site Certification Document
• San Rafael Police Department Compliance - Site Certification Document
This Section meets the State DGS -0026 requirement for AT&T to provide a Site Readiness
Checklist to the Agency.
A site survey has been made and site modifications will be needed to meet the following
requirements for equipment installation. The following site modifications must be completed by
the Agency prior to AT&T beginning the installation of the new or upgraded system. The
completion of all building modifications are the responsibility of the Agency. In the event that
AT&T attempts to begin installation and subsequently discovers that these modifications have
not been met as specified, AT&T may postpone implementation. A quote will be provided to the
Agency for any additional costs incurred by AT&T because of the postponement. Any
additional costs that are incurred for site modifications because of the postponement will be the
responsibility of the Agency. Work will be rescheduled upon completion of the required
modifications.
1) AT&T highly recommends San Rafael Police Department repair all water leaks in the ceiling of
the equipment room.
2) For safety purposes AT&T highly recommends San Rafael Police Department removes the
debris around the 911 equipment racks.
3) AT&T requires 36 -inches of clearance around 911 equipment racks.
Authorized Agency Representative understands that the modifications listed above must
be complete prior to AT&T commencing installation.
Authorized Agency Representative accepts modification list. Date
Authorized Agency Representative certifies modifications complete. Date
Page 12
Appendix B: LANMAN Policy
AT&T LAN/WAN PSAP Security Policy
New Equipment on Existing Contract
It is AT&T's policy to install 911 equipment only in a secure PSAP Local Area Network ("LAN")
that is not connected to any other computer network outside of AT&T's control (with the
exception of the national Crime Information Center network or similar network, but only if such
connection is expressly approved in writing by AT&T, which approval shall be in AT&T's sole
discretion).
AT&T will not install or terminate a PSAP LAN to a firewall. AT&T will identify the demarcation
point for the PSAP LAN, beyond which AT&T is not responsible. IN THE EVENT CUSTOMER
HAS PREVIOUSLY CONNECTED OR SUBSEQUENTLY CONNECTS ITS PSAP LAN TO ANY
OTHER COMPUTER NETWORK OR HAS CAUSED OR CAUSES SUCH A CONNECTION,
CONTRARY TO AT&T'S PSAP NETWORK SECURITY POLICY (WHICH CUSTOMER
ACKNOWLEDGES IT HAS RECEIVED AND READ), AND THE 911 EQUIPMENT AND/OR
PSAP LAN IS INFECTED OR DAMAGED AS A RESULT OF SUCH CONNECTION, THEN ALL
911 EQUIPMENT AND/OR PSAP LAN WARRANTIES, MAINTENANCE AND SERVICE
PROVISIONS OF THIS [AMENDMENT OR STATEMENT OF WORK] SHALL BE
IMMEDIATELY NULL AND VOID. Under such circumstances, AT&T will provide repair services
for the 911 equipment and/or PSAP LAN at Customer's request, and time and materials
charges will apply for all parts and labor required as a result of damage caused by the infection.
After all related damage has been repaired, maintenance and service provisions of this
agreement shall resume.
Customer agrees to indemnify and save AT&T harmless for any damages to or claims by any
third party against AT&T that arise in whole or in part from Customer's existing or subsequent
connection of the 911 equipment and/or PSAP LAN provided hereunder to any computer
network outside of AT&T's control.
Page 13
0
ij
Appendix C: Floor Plan
FOOTPRINT OF EQUIPMENT ROOM
San Rafael Police Department
Equipment Room
I
Agency
Equip
Rack
Agency
Equip
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Page 14
Appendix D: Pricing & Terms
Please refer to separate document.
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Appendix E: Change Order Request Form
AT&T Prosect Off1ce
Change Request Form
Change Orders cannot be billed directly to the State without State approval.
The Agency will be billed and must submit a reimbursement request to the State.
Originator:
Change Request Definition:
To be completed by Project Manager/ECM
Impact to System Schedule:
Impact to Overall Project Schedule:
Development Price:
Change Request M I Date:
System Affected:
Accepted I Rejected:
Final AT&T Signoff: Final Agency Signoff: Date:
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Appendix F: Maintenance Procedures
"AT&T"
PROVIDING PRODUCT & SERVICE EXCELLENCE
TROUBLE REPORTING PROCEDURES
The Customer Service Bureau (CSB) is the trouble reporting center for our priority Public Safety
Agencies. The center is responsible for receiving Agency reports and electronically relaying the
reports to the responsible work groups for resolution, 24 hours a day, 365 days a year. The
CSB can escalate trouble reports and put you in contact with management personnel
responsible for resolving the trouble you have reported.
The Priority Repair Service number is:
(877) 500-4911
Due to the complexity of the services we provide and your own equipment it is essential that
you isolate trouble before reporting to AT&T. A few extra minutes to properly identify,
isolate and report a trouble can save hours in resolution time. Reporting the wrong trouble or
circuit number may cause extended delays in our ability to deploy the appropriate work crew to
repair the problem.
When you call in a report, please be ready to provide the following information:
1. Your name and call back telephone number.
2. Address and the location of trouble.
3. Telephone numbers or circuit number in trouble.
4. Nature of the trouble/condition.
5. Application the circuit is used for.
6. Access restrictions we may have to resolve trouble report.
7. Any terminal access problems or arrangements before dispatch.
8. The name of the contact person and their office number is a must!
9. Identification of Major or Minor Failure. (Defined below)
10. For urgent restorations you can ask for an hourly status from the Plant Control Office/PCO.
Major Failure - Definition Of Major Failure: Any hardware, software or circuitry failure that
prevents the 9-1-1 PSAP call taker from making voice or TDD contact or viewing ANI
information or ALI information from a person who has dialed 9-1-1. Upon verbal notification by
the Agency, or electronic notification by the 9-1-1 system itself of a major failure, AT&T will
meet the required response time detailed below:
ONSITE RESPONSE: A factory -trained technician will respond on-site with spare
parts/software within two (2) hours, or less, to diagnose and commence repair of a major failure.
(The initial replacement of some components may not be identical to the defective part
(monitor, keyboard, mouse, speakers, etc..) this is to provide an expeditious restoration. An
identical replacement part will be provided within 72 hours.) Within two (2) hours, or less, the
Page 17
responding technician will notify the PSAP of the nature of failure and an estimated time to
effect repairs.
Minor Failure - Definition Of Minor Failure: Any hardware, software or circuitry failure that
prevents the normal operation of any feature of the 9-1-1 system. Upon verbal notification by
the Agency, or electronic notification by the 9-1-1 system itself of a minor failure AT&T will meet
the required response time detailed below:
ONSITE RESPONSE: ONSITE RESPONSE: During the initial notification by the PSAP Agency
of a minor failure, the Contractor shall provide to the PSAP Agency an estimated time for on-
site diagnostics/repairs to begin. A factory trained technician will respond on-site with spare
parts/software within twenty four (24) hours, or less, to diagnose and repair a minor failure. (The
initial replacement of some components may not be identical to the defective part (monitor,
keyboard, mouse, speakers, etc..this is to provide an expeditious restoration. An identical
replacement part will be provided within 72 hours.) Within twenty four (24) hours, or less, the
responding technician will notify the PSAP of the nature of failure and an estimated time to
effect repairs.
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