HomeMy WebLinkAboutFD City Emergency Operations Plan Adoption____________________________________________________________________________________
FOR CITY CLERK ONLY
Council Meeting: October 2, 2023
Disposition: Resolution 15254
Agenda Item No: 5.a
Meeting Date: October 2, 2023
SAN RAFAEL CITY COUNCIL AGENDA REPORT
Department: Fire/Office of Emergency Services
Prepared by: Quinn Gardner, Deputy Director of
Emergency Management
City Manager Approval: ______________
TOPIC: CITY EMERGENCY OPERATIONS PLAN ADOPTION
SUBJECT: RESOLUTION ADOPTING THE CITY OF SAN RAFAEL EMERGENCY OPERATIONS
PLAN
RECOMMENDATION:
Adopt resolution adopting the City of San Rafael Emergency Operations Plan.
BACKGROUND:
Local Emergency Operations Plans (EOP) are required by the California Emergency Services Act. EOPs
are a guide for responding to natural and human-caused emergencies in which routine emergency
services are overwhelmed or insufficient. The FEMA Comprehensive Planning Guide 101 (version 3)
recommends reviewing and updating local Emergency Operations Plans every 5-7 years.
Chapter 7.16 of the San Rafael Municipal Code (SRMC) requires that the City develop and maintain an
emergency plan which is effective upon the adoption by resolution of the City Council. SRMC 7.16.020
requires the plan to provide for continuity of government, resource mobilization and management, and
outline an emergency organizational structure.
In the summer of 2022, staff solicited bids for a contractor to update the City’s EOP. The City received
four bids and selected Tamarack Management to complete the project based on their bid, flexibility, and
recent and ongoing work with the County of Marin Office of Emergency Management.
The process to update the EOP began in September of 2022, with an initial planning team representing
all City Departments and key Emergency Operations Center functions. Staff solicited feedback from key
community groups and partners, including the San Rafael Community Response Team (CRT) early in
the process.
ANALYSIS:
SAN RAFAEL CITY COUNCIL AGENDA REPORT / Page: 2
The proposed EOP complies with and is consistent with California’s Standardized Emergency
Management System (SEMS), the National Incident Management System (NIMS), and the Federal
Emergency Management Agency’s (FEMA) standards on EOP organization for a local government entity.
It establishes an emergency management organization, addresses the roles and responsibilities of
government organizations, and provides a link to federal, state, tribal, and other local government
agencies, nonprofit and community-based organizations, and private sector resources that may be
activated to address and support disaster and emergency response in the City of San Rafael. It also
includes succession planning for each Department Director to account for continuity of government and
serves as the internal framework for the City’s emergency operations.
The City of San Rafael Office of Emergency Services (OES), operated out of the Fire Department, is
responsible for updating, maintaining, and distributing the City of San Rafael Emergency Operations Plan
(EOP). The EOP is a living document designed for flexible use in reference and guidance. It will be
reviewed periodically and/or following any significant incident or exercise to allow for continual
improvement. A full review will occur in five to seven years.
The EOP will be available to all City of San Rafael departments, the County of Marin, other Marin
Operational Area jurisdictions, special districts and political subdivisions, California Governor’s Office of
Emergency Services, and other partner organizations as necessary and upon request. Physical copies
of the EOP are available at the Fire Department, and digital copies will be available on the City website
and internal Sharepoint sites. All new EOC staff will be orientated to the EOP via onboarding, training,
and exercises.
FISCAL IMPACT:
There is no fiscal impact associated with the adoption of the Emergency Operations Plan.
OPTIONS:
The City Council has the following options to consider on this matter:
1. Adopt resolution adopting the City of San Rafael Emergency Operations Plan.
2.Adopt resolution with modifications.
3.Direct staff to return with more information.
4.Take no action.
RECOMMENDED ACTION:
Adopt resolution adopting the City of San Rafael Emergency Operations Plan.
ATTACHMENTS:
1.City of San Rafael 2023 Emergency Operations Plan
2.Resolution
BASE PLAN
CITY OF SAN RAFAEL
EMERGENCY
OPERATIONS
PLAN (EOP)
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Emergency Operations Plan – Base Plan
3
Table of Contents
Table of Contents .....................................................................................................................................................3
List of Tables ...............................................................................................................................................................4
List of Figures ..............................................................................................................................................................4
Land Acknowledgment ...............................................................................................................................................5
Promulgation Statement ............................................................................................................................................6
Approval and Implementation ...................................................................................................................................7
Plan Concurrence .......................................................................................................................................................8
Record of Distribution ................................................................................................................................................9
Record of Changes ......................................................................................................................................................9
Executive Summary ................................................................................................................................................. 10
1. Introduction ..................................................................................................................................................... 12
1.1. Purpose .................................................................................................................................................... 12
1.2. Scope ....................................................................................................................................................... 13
1.3. Whole Community and Equity ................................................................................................................. 13
1.4. Assumptions ............................................................................................................................................ 15
2. Situation .......................................................................................................................................................... 17
2.1. Hazard Analysis Overview ....................................................................................................................... 18
3. Concept of Operations .................................................................................................................................... 23
3.1. Mitigation ................................................................................................................................................ 23
3.2. Preparedness ........................................................................................................................................... 26
3.3. Response ................................................................................................................................................. 30
3.4. Recovery .................................................................................................................................................. 39
4. Roles and Responsibilities ............................................................................................................................... 46
4.1. City of San Rafael Government................................................................................................................ 46
4.2. County of Marin ....................................................................................................................................... 52
4.3. Special Districts ........................................................................................................................................ 52
4.4. Businesses, Nongovernmental Volunteer, and Community-Based Organizations ................................. 52
4.5. Support Organizations ............................................................................................................................. 53
5. Plan Development and Maintenance .............................................................................................................. 54
5.1. Plan Development and Updates .............................................................................................................. 54
5.2. Standard Operating Procedures Development ....................................................................................... 54
5.3. Training And Exercises ............................................................................................................................. 55
6. Appendices ...................................................................................................................................................... 56
6.1. Appendix A: Acronyms and Abbreviations .............................................................................................. 56
6.2. Appendix B: Glossary ............................................................................................................................... 59
6.3. Appendix C: Authorities & Relevant Plans............................................................................................... 59
6.4. Appendix D: List of Disaster Assistance Resources ................................................................................. 62
6.5. Zonehaven Map ....................................................................................................................................... 64
Emergency Operations Plan – Base Plan
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List of Tables
Table 1: Record of Distribution ..................................................................................................................................9
Table 2: Record of Changes ..................................................................................................................................... 10
Table 3: City of San Rafael Population Statistics ..................................................................................................... 18
Table 4: Priority Hazard Overview ........................................................................................................................... 18
Table 5: Areas of Possible Flooding Threat ............................................................................................................. 21
Table 6: Declared Disasters in the San Rafael Since 2017 ....................................................................................... 22
Table 7: Government Seat Facilities ........................................................................................................................ 24
Table 8: EOC Locations ............................................................................................................................................ 24
Table 9: Lines of Succession .................................................................................................................................... 25
Table 10: City of San Rafael Education and Outreach Programs ............................................................................. 30
Table 11: State and Federal Proclamations and Declarations ................................................................................. 32
Table 12: EOC Activation Considerations ................................................................................................................ 35
Table 13: EOC Activation Notifications .................................................................................................................... 35
Table 14: Document Retention Responsibilities ..................................................................................................... 38
Table 15: Damage Assessments .............................................................................................................................. 42
Table 16: Assistance for Governments .................................................................................................................... 44
Table 17: Assistance for Individuals and Businesses ............................................................................................... 44
Table 18: EOC Responsibilities Overview ................................................................................................................ 48
Table 19: Department Crosswalk ............................................................................................................................ 51
Table 20: Acronyms and Abbreviations ................................................................................................................... 58
List of Figures
Figure 1: The Preparedness Cycle............................................................................................................................ 26
Figure 2: Exercise Complexity Spectrum ................................................................................................................. 28
Figure 3: SEMS Organizational Levels ...................................................................................................................... 33
Figure 4: Discipline-Specific Regional Mutual Aid System ....................................................................................... 37
Figure 5: Recovery Continuum Activities ................................................................................................................ 41
Figure 6: EOC Organization ...................................................................................................................................... 49
Figure 7: Zonehaven Evacuation Map ..................................................................................................................... 64
Emergency Operations Plan – Base Plan
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Land Acknowledgment
A Land Acknowledgment is a formal statement that recognizes the history and legacy of colonialism that impacted
Indigenous Peoples, their traditional territories, and practices. It is a simple, powerful way of showing respect and a
step toward correcting past practices and honoring truth.
This land acknowledgement is provided by the Federated Indians of the Graton Rancheria. Outside of the
acknowledge the partnership and work continues with the tribe to take actions that are most important to them.
We acknowledge that the present day City of San Rafael is traditionally home to the Coast Miwok people many of
whom today are tribal citizens of the Federated Indians of Graton Rancheria. We thank the original care takers of
this land and honor their continuing involvement in stewardship practices that benefit us all.
Emergency Operations Plan – Base Plan
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Promulgation Statement
The City of San Rafael Emergency Operations Plan (EOP) serves as a basis for response to any hazard that
threatens the City of San Rafael and as a legal and conceptual framework for emergency management. The EOP
provides guidance and direction for those with emergency management responsibilities within the City of San
Rafael to successfully respond to the Whole Community, including residents, visitors, businesses, those with access
and functional needs (AFN), and traditionally underserved and marginalized communities.
The EOP complies with and is consistent with California’s Standardized Emergency Management System (SEMS),
the National Incident Management System (NIMS), and the Federal Emergency Management Agency’s (FEMA)
standards on EOP organization for a local government entity. It establishes an emergency management
organization, addresses the roles and responsibilities of government organizations, and provides a link to federal,
state, tribal, and other local government agencies, nonprofit and community-based organizations, and private
sector resources that may be activated to address and support disaster and emergency response in the City of San
Rafael.
Before its issuance, the EOP was reviewed by City of San Rafael department representatives, the Marin County
Office of Emergency Management, and those assigned primary responsibilities for managing and implementing
emergency functions.
This promulgation is effective upon its signing and shall remain in full force and effect until amended or rescinded
by further promulgation. The promulgation of the EOP further affirms the City of San Rafael’s support for
emergency management and a safe and resilient community for the Whole Community.
Name: Date:
___________________ ___________
City Manager
City of San Rafael
Emergency Operations Plan – Base Plan
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Approval and Implementation
The preservation of life, relief of human suffering, restoration of services, and preservation of property, the
environment, and local culture and heritage is an inherent responsibility of the government. The City of San Rafael
is dedicated to the principle that the safety and security of its residents are contingent on the continuity of public
services before, during, and after an emergency or disaster strikes. The City of San Rafael Emergency Operations
Plan (EOP) provides a comprehensive approach to managing incidents of all types.
The authority for emergency management in the City of San Rafael rests with the Director of Emergency Services 1.
The City of San Rafael Municipal Code provides the Director of Emergency Services 2 with authority to direct
cooperation between and coordination of services and staff of the emergency organization of the City of San
Rafael and resolve questions of authority and responsibility that may arise between them.
The EOP is developed and maintained by the City of San Rafael Office of Emergency Services (OES) and describes
the principles and methods to be applied in emergency operations or rendering mutual aid during emergencies.
The EOP was prepared under the oversight of the Deputy Director of Emergency Services to implement and
maintain a viable all-hazards response capability and to establish a comprehensive approach to managing
emergencies. OES is authorized to develop, update, and maintain the EOP.
The EOP can and should be used in collaboration with other planning documents and tools, including but not
limited to the Emergency Operations Center Handbook, hazard specific playbooks, and the Marin County EOP and
supporting annexes.
The EOP and its supporting content supersede all previous versions and other iterations of this plan. The EOP shall
be effective immediately.
1 https://library.municode.com/ca/san_rafael/codes/code_of_ordinances?nodeId=TIT7EMSE_CH7.08DICO_7.08.020DUPOSC
2 https://library.municode.com/ca/san_rafael/codes/code_of_ordinances?nodeId=TIT7EMSE_CH7.08DICO_7.08.020DUPOSC
Emergency Operations Plan – Base Plan
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Plan Concurrence
Date: ___________
The City of San Rafael Emergency Operational Plan (EOP) is an all-hazards framework for coordinating emergency
response and recovery operations within the City of San Rafael during and after an incident, disaster, or planned
event.
This statement confirms that the EOP has been reviewed and concurred by departments and stakeholders within
the City of San Rafael. The emergency management organization of the City of San Rafael is rooted in an all-
hazards, Whole Community approach. The Whole Community Approach, as outlined in FEMA document 104-008-
1 (December 2011), includes all residents, visitors, businesses, and employees, and those with access and
functional needs and other diverse populations. As outlined in the EOP, planning for the Whole Community is a
priority for the City of San Rafael.
The EOP enhances the City of San Rafael’s response capabilities and uses the standards found in the Standardized
Emergency Management System (SEMS), the National Incident Management System (NIMS), and the Incident
Command System (ICS). The EOP is a living document designed for flexible use in reference and guidance.
Continued revision and validation of the EOP will continue to enhance the ability of the City of San Rafael to save
lives and relieve human suffering of the Whole Community during and after a disaster.
Emergency Operations Plan – Base Plan
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Record of Distribution
The City of San Rafael Office of Emergency Services (OES) is responsible for updating, maintaining, and
distributing the City of San Rafael Emergency Operations Plan (EOP). The Deputy Director of Emergency
Management will make the EOP available to all City of San Rafael departments, the County of Marin, other Marin
Operational Area (Marin OA) jurisdictions, special districts and political subdivisions, California Governor’s Office
of Emergency Services (Cal OES), other partner organizations as necessary, and upon request. Physical copies of
the EOP are available at OES, and digital copies are available on the Fire Department website.
Personnel with a role in executive leadership, coordination and management, and operational implementation of
emergency procedures have reviewed this plan. They agree with the content of this plan and their role in
responding to an emergency, as outlined in the EOP. City of San Rafael departments and partner organizations are
encouraged to maintain access to this plan.
City Department/ Organization Date Received Number of Copies
City Clerk
City Attorney
City Council
City Manager
Community Development
Digital Services and Open Government
Economic Development
Fire Department
Finance
Human Resources
Library and Recreation
Parking Services
Police Department
Public Works
Sanitation District (San Rafael)
Sustainability
County of Marin OEM
Cal OES
Table 1: Record of Distribution
Record of Changes
Any approved additions or modifications to the City of San Rafael Emergency Operations Plan (EOP) are
documented and noted in the table below. After any change to the EOP, the Office of Emergency Services (OES)
ensures that the updated version is distributed to all departments, agencies, and individuals listed on the Record of
Distribution and that the revised plan is uploaded to any shared sites and webpages where the EOP resides.
Emergency Operations Plan – Base Plan
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Change
Number
Date of
Change Section Summary of Change Change Made By
(Title and Name)
Table 2: Record of Changes
Executive Summary
The City of San Rafael Emergency Operations Plan (EOP) is an all-hazards conceptual framework for the
management of incidents, disasters, and planned events within the City of San Rafael. The EOP addresses the
response to and short-term recovery from incidents, disasters, and planned events, provides an overview of each
phase of the disaster cycle (mitigation, preparedness, response, and recovery), and aims to improve the capability
of the City of San Rafael to understand and act on a holistic approach to the disaster cycle.
Emergency Operations Plan – Base Plan
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This plan describes the basic emergency response organization and assigns responsibilities for various emergency
tasks but does not specify how each department will respond to an emergency. The EOP does not replace but
supplements existing emergency procedures by defining the relationships between departments and agencies to
build a unified response structure.
The EOP incorporates and complies with the principles and requirements found in state and federal laws,
regulations, and guidelines. It incorporates the California State Emergency Plan and Federal Emergency
Management Agency (FEMA) Comprehensive Preparedness Guide (CPG) 101.3 Following Standardized Emergency
Management System (SEMS) and National Incident Management System (NIMS) guidance, this plan incorporates
the use of the Incident Command System (ICS), mutual aid, the Operational Area concept, multi-agency, and
interagency coordination.
The emergency management organization of the City of San Rafael is rooted in an all-hazards, Whole Community
approach. This includes ensuring that the needs of diverse populations, including those with access and functional
needs (AFN) and traditionally underserved and marginalized communities, are integrated into all phases of the
disaster cycle and all components of the EOP and other relevant emergency plans. The City of San Rafael is
committed to including the Whole Community in the planning process to help ensure the response and recovery
strategies reflected in the EOP are reflective of the entire City of San Rafael.
3 https://www.fema.gov/sites/default/files/documents/fema_cpg-101-v3-developing-maintaining-eops.pdf
Emergency Operations Plan – Base Plan
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1. Introduction
1.1. Purpose
This Emergency Operations Plan (EOP) is the primary guide for all emergency operations within the City of San
Rafael. This plan describes the primary emergency response organization and assigns responsibilities for various
emergency tasks. This EOP also provides a legal and conceptual framework for more specific functional appendices
describing the chronology, practices, and personnel employed in emergency functions.
The directions, guidance, and other information in this EOP are intended for any individual or group with a role in
emergency management functions within the City of San Rafael. This may include elected and appointed officials;
local government employees; federal, state, and tribal government partners; businesses; faith-based and
community-based organizations; mutual aid response personnel; other nonprofits; and schools and academia.
This plan satisfies the following emergency management program goals and requirements for the City of San
Rafael:
• Meets a state requirement to create and maintain an EOP as described in the California Emergency
Services Act.4
• Provides information on the City of San Rafael emergency management structure and how the City of San
Rafael Emergency Operations Center (EOC) is activated.
• Specifies policies, roles, resources, and practices of the City of San Rafael and partner agencies as they
conduct work before, during, and after an emergency.
• Sets forth lines of authority and organizational relationships and shows how actions will be coordinated.
• Assigns responsibility to organizations and individuals for carrying out specific actions that exceed routine
duty at projected times and places during an emergency.
• Describes the principles and methods for carrying out emergency operations or rendering mutual aid
during emergencies.
• Acknowledges the City of San Rafael’s adoption of California’s Standardized Emergency Management
System (SEMS)5, Incident Command System (ICS)6, and National Incident Management System (NIMS).7
• Delivers preparedness, planning, response, and recovery resources that serve the specific needs of
traditionally underserved and marginalized communities, including those with access and functional needs
(AFN).
• Provides inclusive and culturally competent response and recovery services to ensure equity for diverse
populations.8
This plan accomplishes the following:
• Establishes the emergency management organization necessary for response to any emergency, disaster,
or planned event exceeding the capacity of normal resources impacting the City of San Rafael.
4 https://www.caloes.ca.gov/LegalAffairsSite/Documents/Cal%20OES%20Yellow%20Book.pdf
5 https://www.caloes.ca.gov/cal-oes-divisions/planning-preparedness/standardized-emergency-management-system
6 https://training.fema.gov/emiweb/is/icsresource/assets/ics%20review%20document.pdf
7 https://www.fema.gov/emergency-managers/nims
8 https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?sectionNum=8593.3.&lawCode=GOV
Emergency Operations Plan – Base Plan
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• Establishes the overall operational concepts associated with the management of emergencies.
• Provides a flexible platform for planning and response to all hazards and emergencies likely to impact the
City of San Rafael. It applies to various anticipated emergencies, including earthquakes, wildland/urban
interface fires, floods, terrorist attacks, tsunamis, severe storms, and public health emergencies or other
biological incidents. The City of San Rafael also maintains stand-alone appendices, plans, and standard
operating procedures (SOPs) that supplement this plan to address those and other hazards. These
appendices are intended to be used in conjunction with this Base Plan.
1.2. Scope
This plan defines and guides emergency management activities before, during, and after an incident, disaster, or
planned event for all involved individuals and agencies within the City of San Rafael. This includes all jurisdiction
departments, elected officials, response agencies, special districts, community organizations, and private sector
entities with emergency management responsibilities. The EOP is designed to be flexible, scalable, and adaptable
based on the size and complexity of the incident, disaster, or planned event.
This EOP incorporates and complies with the principles and requirements found in state and federal laws,
regulations, and guidelines. It incorporates the California State Emergency Plan and Federal Emergency
Management Agency (FEMA) Comprehensive Preparedness Guide (CPG) 101.9 It is designed to conform to the
requirements of SEMS, as defined in the Government Code of the State of California Section 8607(a)10 and Title
19, California Code of Regulations (CCR), Division 2, Chapter 1, and NIMS.
Individuals and organizations operating within the City of San Rafael are expected to execute this plan with
maximum coordination and should familiarize themselves with their respective roles as outlined within the EOP.
1.3. Whole Community and Equity
While every person is vulnerable to the impacts of disasters, individuals from diverse backgrounds, individuals with
AFN, and traditionally underserved and marginalized communities are often disproportionately more susceptible
and may be at a higher risk to the impacts of disasters. By utilizing a Whole Community approach to emergency
management, the City of San Rafael Base Plan and all associated planning documents are intended to ensure
policies, program services, and communications equitably serve all individuals and diverse and disproportionately
impacted populations who reside in, work in, or visit City of San Rafael. In addition to meeting the California
Governor’s Office of Emergency Services (Cal OES) requirements and in alignment with federal best practices, a
rigorous Whole Community planning process strengthens community relationships within City of San Rafael.11 The
Whole Community approach is not only reflected in the planning and review process for this EOP (for more
9 https://www.fema.gov/sites/default/files/documents/fema_cpg-101-v3-developing-maintaining-eops.pdf
10
https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=GOV§ionNum=8607.#:~:text=(a)%20The%20Office%20of%
20Emergency,use%20by%20all%20emergency%20response
11 https://www.fema.gov/sites/default/files/2020-07/whole_community_dec2011__2.pdf
Emergency Operations Plan – Base Plan
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information on the EOP planning and review process, see the
Plan Development and Maintenance Section), but also in the
operational approaches and communications strategies found
within the document itself. The City of San Rafael provides
inclusive, equitable and just program service development,
delivery, and assessment.
This document and corresponding appendices reflect the
following considerations:
• Integration of cultural competency into emergency
communications, emergency planning and
preparedness, mitigation, prevention, response, and
recovery activities.12
• Considerations for populations with access and
functional needs (AFN) and traditionally underserved
and/or marginalized communities into emergency
planning and outreach, response, and recovery
activities.13,14
• All personnel carrying out disaster or emergency assistance functions, including the distribution of
supplies, the processing of applications, and other relief and assistance activities, perform their work in an
equitable and impartial manner, without discrimination on the grounds of race, religion, sex, color, age,
economic status, physical and sensory limitations, sexual orientation, gender identify or expressions,
marital status, immigration status, military or veteran status, or national origin.15
• The CMIST (Communication, Maintaining Health, Independence, Services and Support, Transportation)
Framework is a recommended, flexible, cross-cutting
approach to defining at-risk individuals to address a
broad set of common access and functional needs
irrespective of specific diagnoses, status, or labels
(e.g., pregnant women, children, and elderly).16 The
City of San Rafael utilizes the CMIST Framework
when planning for the Whole Community is response
and recovery operations.
• In 2021, FEMA released its first ever Equity Action
Plan, developed by the Office of Equal Rights in
collaboration with FEMA program offices. The Equity
Action Plan aims to support not only FEMA but state
and local partners in increasing equity through Public
Assistance and Individual Assistance programs by
12 https://leginfo.legislature.ca.gov/faces/billNavClient.xhtml?bill_id=201920200SB160
13 https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?sectionNum=8593.3.5.&lawCode=GOV
14 https://www.ada.gov/pubs/adastatute08.htm
15 https://www.law.cornell.edu/cfr/text/44/206.11
16 https://www.phe.gov/Preparedness/planning/abc/Pages/at-risk.aspx
The City of San Rafael is inclusive of the
traditionally underserved and/or marginalized
communities through all phases of the disaster
cycle.
For example, this EOP was developed to be
accessible to those with assistive technology
devices as well as with considerations for
those with color blindness. The City of San
Rafael also incorporates emergency
communication, evacuation, and sheltering
resources that are compliant with the federal
Americans with Disabilities Act of 1990 for
individuals with access and functional needs.
Cultural Competency
Cultural competency is defined as the ability
to understand, value, communicate with, and
effectively interact with people across cultures
to ensure that the needs of all community
members are addressed.
Examples of activities that reflect cultural
competence include the integration of
interpreters and translators into emergency
communications; evacuation and sheltering
planning for culturally diverse populations;
incorporating culturally diverse opinions in
mitigation and disaster recovery planning; and
utilizing culturally appropriate resources and
outreach techniques for increased community
preparedness.
Emergency Operations Plan – Base Plan
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directing resources to eliminate disparities in outcomes following a disaster.17
• The California Animal Response Emergency System (CARES) was developed in 2006 and established a
system for the state support and operational guidance for the evacuation and sheltering of livestock and
companion animals.18 The Pet Evacuation and Transportation Standards (PETS) Act of 2006 amended the
Robert T. Stafford Disaster Relief and Emergency Assistance Act to ensure that state and local
government EOPs address the needs of individuals with household pets and service animals after a
disaster. The PETS Act is operational when a federal disaster declaration is made and can provide
reimbursement for allowable, documented services used in the declared emergency. Eligible costs related
to pet evacuations and sheltering is in FEMA’s Public Assistance Program and Policy Guide (PAPPG). Costs
related to the evacuation and sheltering of companion animals may also be eligible for reimbursement
under the California Disaster Assistance Act (CDAA).19
Fostering a Whole Community approach not only establishes relationships that facilitate more effective mitigation,
preparedness, response, and recovery activities, but also leads to increased individual and collective preparedness.
1.4. Assumptions
The following assumptions were deemed necessary during the development of this plan:
• Any extraordinary set of circumstances that meets the definition of “State of Emergency” under state law
is referred to in this plan as an “emergency.” The terms “disaster” and “emergency” are considered
synonymous. These terms are not meant to replace the formal definitions of “emergency,” “major disaster,”
and “catastrophic incident” as defined by federal doctrine. Additional definitions can be referenced in the
Glossary of Terms section of this EOP.
• “Planned event” includes large events or mass gatherings within the City of San Rafael which may require
additional surge resources and/or City of San Rafael Emergency Operations Center (EOC) support to
manage the safety and security needs of the event. Examples of planned events may include county fairs,
music festivals/concerts, elections, or parades.
• The City of San Rafael is primarily responsible for emergency actions and will strive to commit available
resources to save lives, relieve human suffering, sustain survivors, restore services, protect property and
the environment, and preserve local culture and heritage.
• Normal systems of public health and safety response will respond according to their respective SOPs. The
focus of this plan is to provide a high-level framework that governs all emergency operations within the
City of San Rafael.
• A major disaster can occur at any time or place. Dissemination of warning to the public and the
implementation of readiness measures may be possible. However, emergency situations may develop with
little or no warning.
• All agencies, personnel, and external jurisdictions and special districts responding to an incident, disaster,
or planned event will do so in a manner consistent with SEMS and NIMS, and all response operations will
occur at the lowest possible level of government.
17 https://www.fema.gov/sites/default/files/documents/fema_equity-action-plan.pdf
18 https://www.caloes.ca.gov/cal-oes-divisions/planning-preparedness/california-animal-response-emergency-system
19 https://www.fema.gov/pdf/conferences/iaconference/2010/wednesday_830am_household_pets_intro_1.pdf
Emergency Operations Plan – Base Plan
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• Agencies, including the City of San Rafael, will exhaust or expect to soon exhaust resources available to
them before asking for outside assistance.
• Mutual aid will be requested when disaster response and recovery requirements exceed the City of San
Rafael’s ability to meet them.
• City of San Rafael will participate in the Marin Operational Area (Marin OA) coordination of emergency
management activities.
• The City of San Rafael realizes that policies and plans can have unintended or adverse impacts. It is the
goal of this plan to limit these impacts and strive to create a culture that allows for diversity, equity, and
inclusion through all aspects of emergency management in the City of San Rafael.
• The response to all incidents, disasters, and planned events must be supported by the participation of
diverse communities during the preparedness and response planning phases to ensure equity and
inclusion.
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2. Situation
The City of San Rafael is located 17 miles north of San Francisco in the North Bay Region of the San Francisco Bay
Area. The City is the county seat for Marin County and is boarded by San Anselmo and Ross to the west; Larkspur
and Corte Madera to the south; Marinwood and Novato to the north, and the San Francisco Bay to the east. San
Rafael spans 16 square miles and has a wide diversity of natural habitats ranging from forests to marshlands. San
Rafael has 30 neighborhoods and an eclectic downtown business district. The city has a Mediterranean climate
with summer high temperatures in the 80s°F and winter lows in the 40s°F. The City of San Rafael is located on the
traditional lands of the Coast Miwok people.
San Rafael has two highways within its city limits, U.S. Route 101 running north and south, and Interstate 580
running east. San Rafael is located in the California’s Governor’s Office of Emergency services (Cal OES) Coastal
Administrative Region and Cal OES Mutual Aid Region II.
The U.S. Census Bureau recorded a population of 61,271 for San Rafael in 2020. Within the city, a majority
(56.5%) of residents identify as White (not Hispanic or Latino). About 31% of residents identify as Hispanic or
Latino; 7% as two or more races; 6% as Asian; 1% as Black or African American; less than 1% as American Indian
and Alaska Native; and less than 1% as Native Hawaiian.20 A summary of San Rafael population statistics
compared to the entire County of Marin can be seen in the table below.
Population Fact 21 San Rafael County of
Marin
Population (2020 Census) 61,271 262,321
Persons under 5 years 4.6% 4.5%
Persons under 18 years 20.1% 19.8%
Persons 65 years and older 20.7% 23.0%
Language other than English spoken at home, percent of persons age
5+ (2016-2020) 35.1% 21.1%
High school graduate or higher, percentage of persons age 25+ (2016-
2020) 86.5% 93.6%
Owner-occupied housing unit rate (2016-2020) 49.4% 63.6%
Median value of owner-occupied housing units (2016-2020) $975,500 $1,053,600
Rental unit rate (2016-2020) 50.6% 36.4%
Persons per household (2016-2020) 2.41 2.41
20 https://www.census.gov/quickfacts/fact/table/sanrafaelcitycalifornia/PST045221?
21 https://www.census.gov/quickfacts/fact/table/sanrafaelcitycalifornia/PST045221?
Emergency Operations Plan – Base Plan
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Per capita income past 12 months (in 2020 dollars) (2016-2020) $57,290 $74,446
Persons in poverty 11.4% 6.0%
Table 3: City of San Rafael Population Statistics
2.1. Hazard Analysis Overview
The City of San Rafael is vulnerable to several hazards, all of which have the potential to disrupt the community,
cause casualties, and damage or destroy public or private property. The City of San Rafael faces threats from
widespread hazards including floods, drought and agricultural emergencies, winter storms, hazardous materials
(HazMat) spills, and earthquakes. Additionally, the City of San Rafael faces an increasing threat of wildfire and
extreme temperatures, including impacts on the population from Public Safety Power Shutoffs (PSPS) and
California Independent System Operator (CAISO) driven rotating power outages.
The City of San Rafael participated in the development and adoption of the Marin County Multi-Jurisdiction Local
Hazard Plan in 2018, and is participating in the 2023 update. This document provides an overview of the most
relevant hazards that are applicable to the entire Marin Operational Area (Marin OA). A summary of hazards
identified and screened by the Marin County Multi-Jurisdiction Local Hazard Mitigation review committee
provided in the table below. Additional hazards that affect the both the Marin OA and the City of San Rafael but
are not included in the Marin County Multi-Jurisdiction Local Hazard Mitigation Plan due to the age of the
document are included in the table with an asterisk (*). Additional information regarding hazards can be found in
the Marin County Multi-Jurisdiction Local Hazard Mitigation Plan, published separately.22
Hazard 23 Declared Emergency or Disaster in San
Rafael Since 1970
Cyber Threat
Drought State
Earthquake Federal
Energy Disruptions* (PSPS & CAISO outages)
Fire Threat State and Federal
Flood State and Federal
Landslide/Debris Flow Federal
Levee Failure
Pandemic State and Federal
Severe Storm State and Federal
Tsunami
Table 4: Priority Hazard Overview
22 https://www.marinwatersheds.org/sites/default/files/2020-07/Marin%20County%20Multi-
Jurisdictional%20Local%20Hazard%20Mitigation%20Plan%202018.pdf
23 Ibid
Emergency Operations Plan – Base Plan
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Hazards that pose the greatest threat to the City of San Rafael are profiled below. Due to the increased threat of
drought and energy disruptions since the publishing of the Marin County Multi-Jurisdictional Local Hazard
Mitigation Plan, these hazards are also outlined. Hazards are profiled in alphabetical order.
Cyber T hreat
With increasing reliance on online systems and remote work capabilities, San Rafael faces cyber threats
from hackers seeking unauthorized access to computer networks to install ransomware, steal personal
information, obtain fraudulent payments, and disrupt government operations.24 Although the City of
San Rafael has not experienced a significant cyber security breach, local governments like San Rafael, are targets of
opportunities for cybercriminals.25
Drought
At the time the San Rafael EOP was published, the city, along the with County of Marin, was in the
midst of a historical drought after multiple very dry winters in a row.26,27 In recent years, droughts have
occurred with increased frequency and duration, impacting human consumption, agricultural and
hydroelectric production, and other economic drivers. Unlike most cities and counties in California, San
Rafael does not import or export water through the Central Valley State and federal water projects. The water
utility serving San Rafael, Marin Municipal Water District (MMWD), however, does import water from Sonoma
County, which can affect the City during drought conditions. Notably, in 2021 following several years of low
rainfall, the MMWD enacted water conservation measures to attempt to reduce water consumption by up to
40%.28,29
Earthquake
Although earthquakes occur less frequently than other hazards, they account for the greatest combined
losses (deaths, injuries, and damage costs).30 Earthquakes can cause direct damage in several ways
including fault rupture, earth shaking, landslides, liquefaction, and tsunamis. Indirect effects may include
hazardous material spills, fires, utility failure, dam failure, and damage to transportation infrastructure.
The potential for earthquake damage within the city exists due to a combination of the number of active faults
near the city and the presence of soils vulnerable to liquefaction. The active faults that are most significant to San
Rafael are:
• San Andreas Fault: The San Andreas Fault traverses Marin County running north and south in the western
quarter of the County. It enters Marin on the Pacific Coast near Bolinas, follows the path of Highway 1
and Tomales Bay, exiting Marin in the Pacific Ocean just west of Dillon Beach.
• Hayward Fault: The eastern, most heavily populated part of Marin County is less than ten miles from the
northern section of the Hayward fault.
24 https://www.marincounty.org/-/media/files/departments/gj/reports-responses/2019-
20/cyberattacksagrowingthreattomaringovernment.pdf?la=en
25 https://www.marincounty.org/-/media/files/departments/gj/reports-responses/2019-20/responses/cyberattacks-a-growing-threat-to-
marin/cyber--city-of-san-rafael.pdf?la=en
26 https://droughtmonitor.unl.edu/CurrentMap.aspx
27 https://emergency.marincounty.org/pages/drought
28 https://www.marinwater.org/sites/default/files/2021-04/Ordinance%20No.%20449.pdf
29 https://nmwd.com/emergency-water-conservation-ordinance-41-amended-for-novato-service-
area/#:~:text=The%20Amended%20Ordinance%2041%20now,non%2Dessential%20water%20use%20prohibitions.
30 https://www.marinwatersheds.org/sites/default/files/2020-07/Marin%20County%20Multi-
Jurisdictional%20Local%20Hazard%20Mitigation%20Plan%202018.pdf
Emergency Operations Plan – Base Plan
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• Rodgers Creek Fault: The northern part of Marin is less than ten miles from the Rodgers Creek Fault.
Energy Disruptions
Energy grid disruptions may occur for several reasons, including severe weather and preventative
blackouts due to high winds and the threat of wildfire. Disruptions to the energy grid have life-
threatening impacts for those who rely on medical equipment which requires electricity.
In recent years, both Public Safety Power Shutoff (PSPS) events, “fast-trip” outages, and California Independent
System Operator (CAISO) driven rotating power outages have become increasingly frequent. During a PSPS,
Pacific Gas & Electric (PG&E), the primary electric provider for the Bay Area shuts off power during high winds to
help prevent wildfires. Notably, in 2018 the entire county was affected by a PSPS resulting in no power over the
course of six days due to the occurrence of several weather events and a wildfire in Sonoma occurring in close
succession.31 Many PG&E power lines also have a “fast-trip” sensor designed to cut power as a wildfire mitigation
if the line experiences any short or surge, such as from a falling tree limb. The sensors, however, caused over 500
unplanned outages across California lasting hours or days in the first four (4) months of operation.32 Similarly, the
CAISO may enact relatively short power outages lasting a few hours at a time that alternate through communities
when the demand on the energy grid is higher than the available supply of power.33
Fire Threat
Threats from wildfire pose a significant risk to human life and property in San Rafael’s densely
populated wildland urban interface (WUI). Because of the mix and density of structures and natural
fuels combined with limited access and egress routes, fire management is more complex in WUI
environments. In San Rafael, many of the access roads within the WUI are narrow and winding and are often on
hillsides with overgrown vegetation, making it more difficult and costly to reduce fire hazards, fight wildfires, and
protect homes and lives in these areas. An assessment of the wildland fire threat undertaken by CAL FIRE
identified San Rafael as having moderate to very high fire hazard severity zone ratings.34 35
Flood
A flood occurs when the existing channel of a stream, river, canyon, or other watercourse cannot
contain excess runoff from rainfall, resulting in overflow onto adjacent lands. In coastal areas,
flooding may occur when strong winds or tides result in a surge of seawater into areas that are
above the normal high tide line. Floods have the potential to cause injuries and death, damage structures, disrupt
utilities, and isolate communities. San Rafael is primarily susceptible to flooding during the winter months when it
receives most of its rainfall. Flooding in San Rafeal can be significant when heavy rain coincides with high tides.
Areas in San Rafael with a significant history of flooding are listed in the table below.
31 https://www.pge.com/pge_global/common/pdfs/safety/emergency-preparedness/natural-disaster/wildfires/PSPS-Report-Letter-
10.26.19.pdf
32 https://www.cpuc.ca.gov/-/media/cpuc-website/divisions/safety-and-enforcement-division/documents/batjer-letter/cpuc-president-batjer-
letter-to-pge-re-fast-trip-oct-25-2021.pdf
33 http://www.caiso.com/Documents/Rotating-Power-Outages-Fact-Sheet.pdf
34 https://firesafemarin.org/wp-content/uploads/CWPP_2020_Final_1-4-2021_FSM_published.pdf
35 https://osfm.fire.ca.gov/divisions/community-wildfire-preparedness-and-mitigation/fire-plan/communities-at-risk/
Emergency Operations Plan – Base Plan
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Name Areas of Possible Flooding
Central San Rafael Basin
San Rafael Canal/Creek neighborhoods
Portions of the Downtown corridor, especially under the freeway
B Street near the Community Center and Safeway
Southeast San Rafael Canal/Spinnaker Point/Bay Point residential areas
Areas around the I-580 corridor, especially adjacent to Francisco Blvd.
San Pedro Peninsula
Low-lying areas of Peacock Gap
Low-lying areas of the Glenwood neighborhood
Portions of residential neighborhoods bordering the Bay
North San Rafael Greater Gallinas Creek Basin from the Bay west to US 101
US 101 at Central
Table 5: Areas of Possible Flooding Threat
Landslide/Debris Flow
Landslides are part of natural geologic processes that have impacted both private and public property
in areas throughout San Rafael since early infrastructure development began. A landslide is a general
term for the dislodging and subsequent fall of a mass of soil or rock along a sloped surface. An area’s
susceptibility is dependent upon geology, topography, vegetation, and hydrology. Landslides can be caused by
earthquakes, high precipitation, and natural and human caused undercutting. Landslides due to storms are a
relatively frequent occurrence and have the potential to cause injuries and death, damage structures, disrupt
utilities, and isolate communities.
Post-wildfire landslide hazards include fast-moving, highly destructive debris flows that can occur in the months or
years immediately after wildfires. This type of landslide typically occurs in response to a strong rainstorm and can
occur with little to no warning. Wildfires create the added potential for landslide hazard as they can contribute to
the increased destabilization of soil.
Levee Failure
Levees are an integral part of municipal infrastructure in San Rafael, offering protection from canal,
creek, and coastal flooding. Significant flooding can occur in areas near and downstream of levees in
the event of a complete or partial level failure. Levee failure is extremely rare, however, in the active
tectonic environment of the San Francisco Bay Area, the risk of levee failure during a major earthquake
remains a possibility. Overtopping failures can also occur when flood water levels rises above the crest of a
levee.36
36 https://www.cityofsanrafael.org/documents/approved-local-hazard-mitigation-plan/
Emergency Operations Plan – Base Plan
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Pandemic
A pandemic is a global disease outbreak that is often caused by a new virus or strain of virus that has
not recently circulated among people. Although pandemics infrequently occur, the novel coronavirus
(COVID-19) pandemic that started in 2020, highlighted the impacts a pandemic can have on communities
that go well beyond illnesses, deaths, and strained healthcare resources. Pandemics can lead to local economic
losses, personal financial hardships, school closures, and a reduction in government services.
Severe Storms
San Rafael has a rainy season that typically occurs from mid-autumn to mid-spring. During these
months storms may occur that produce widespread rain, strong winds, and lightning. Although the
entire city is susceptible to storm damage, the coastal and mountainous areas are particularly
vulnerable to wind, and the coastal areas are prone to storm surge and high tides. San Rafael has been included in
four Presidential emergency or major disaster declarations for severe winter storms, flooding, and mudslides,
making severe storms the most frequent cause of major disasters affecting the city in the last twenty (20) years.
Since 2017 alone, six (6) severe storms have been designated state and/or federal disasters.37 These incidents are
described in the table below.
Incident Period Disaster Governor
Declaration
Presidential
Declaration
February and March 2023 Winter/Severe Storms X X
October 2021 38 October Severe Storm X
January and February
2019
Atmospheric River Storm
System X X
February 2017 February Winter Storms X X
January 2017 January Winter Storms X X
Table 6: Declared Disasters in the San Rafael Since 2017
Tsunami
Tsunamis consist of waves generated by large disturbances of the sea floor, which are caused by
volcanic eruptions, landslides, or earthquakes. Tsunamis are a relatively infrequent occurrence and
pose the greatest risk to low-lying inundation areas along the San Francisco Bay shoreline.39
37 https://www.ftb.ca.gov/file/business/deductions/disaster-codes.html
38 https://www.gov.ca.gov/wp-content/uploads/2022/03/3.23.22-October-2021-Storms-SOE.pdf
39 https://marincounty.maps.arcgis.com/sharing/rest/content/items/d56cb909524847ea829d1482b08de5d1/data
Emergency Operations Plan – Base Plan
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3. Concept of Operations
3.1. Mitigation
Mitigation efforts include actions taken to reduce personal injury, loss of life, property damage, and response and
recovery costs resulting from natural disasters and hazards. Hazard mitigation planning in City of San Rafael can
reduce vulnerability to hazards through smart construction and proper planning of future development and critical
infrastructure.
The federal Disaster Mitigation Act (DMA) of 2000, Public Law 106-390,40 requires jurisdictions to develop and
adopt hazard mitigation plans that incorporate a risk analysis of natural hazards, identification of mitigation
strategies and where appropriate, the incorporation of mitigation strategies into general plans, capital
improvement plans, zoning and building codes and other planning mechanisms. Maintaining a Federal Emergency
Management Agency (FEMA) approved hazard mitigation plan is an eligibility requirement for various pre-and
post-disaster grants that fund mitigation projects and community aid.
Local Hazard Mitigation Plan
The 2018 Marin County Multi-Jurisdictional Local Hazard
Mitigation Plan serves as the current hazard mitigation plan
for all participating jurisdictions, including the City of San
Rafael. In 2018, the Marin County Office of Emergency
Services (Marin County OES), in conjunction with the Marin
County Local Hazard Mitigation Team, composed of
municipalities and special district partners, coordinated the
preparation and publication of the Marin County Multi-
Jurisdictional Local Hazard Mitigation Plan. The City of San
Rafael supported the development of this plan. Developed in
accordance with the requirements of the DMA 2000, the
Marin County Multi-Jurisdictional Local Hazard Mitigation
Plan assesses risks posed by natural hazards and identifies a
mitigation strategy for reducing the County’s risks to natural
disasters and hazards.41 The City of San Rafael is
participating in the five year update and anticipates adopting
the 2023 Marin County Multi-Jurisdictional Local Hazard Mitigation Plan by the end of 2023.
Continuity of Government
The California Emergency Services Act provides the authority and procedures to ensure the continued functioning
of government within the State of California.42 It provides for the succession of government officers and
40 https://www.fema.gov/sites/default/files/2020-11/fema_disaster-mitigation-act-of-2000_10-30-2000.pdf
41 https://www.marinwatersheds.org/sites/default/files/2020-07/Marin%20County%20Multi-
Jurisdictional%20Local%20Hazard%20Mitigation%20Plan%202018.pdf
42 https://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?division=1.&chapter=7.&lawCode=GOV&title=2.&article=15.
The Marin County Multi-Jurisdictional Local
Hazard Mitigation Plan demonstrates
participating jurisdictions’ commitment to
reducing risk from natural hazards through
mitigation and serves as a tool to direct
resources to achieve optimum results with
available administrative, technical, and
financial resources. All Marin County Multi-
Jurisdictional Local Hazard Mitigation Plan
partners are included in an ongoing Marin
County Multi-Jurisdiction Local Hazard
Mitigation Plan review process to facilitate the
2023 plan update process.
Emergency Operations Plan – Base Plan
24
procedures to ensure the continued functioning of government when the governing body, including standby
officers, are unavailable to serve.
The City of San Rafael Continuity of Operations (COOP)/Continuity of Government (COG) plans will include the
following information:
• Delegations of Authority and Orders of Succession
• A list of vital records and a strategy for preserving and maintaining access to vital records and databases
• A list of essential services and corresponding strategies to mitigate interruptions to essential services
• Definition of a continuity team for the department with assignments for each member
• Devolution and reconstitution procedures
• A record of training and exercises performed to maintain department plans
Agencies and departments within the City of San Rafael maintain their own COOP/COG plans in accordance with
the California Emergency Services Act and their own internal operating procedures.
Critical Facilities
If City Council Chambers are inaccessible or unsuitable, the temporary seat of government may be moved to an
alternate location. If the alternate is not available or suitable for any reason, other Community Centers and City
owned facilities may be utilized.
Essential Facilities
Primary Government Facility Alternate Government Facility
City Hall Council Chambers
1400 Fifth Ave, San Rafael, CA 94901
San Rafael Community Center
618 B St, San Rafael, CA 94901
Table 7: Government Seat Facilities
EOC Locations
Primary Government Facility Alternate Government Facility
Public Safety Center
1375 Fifth Avenue, San Rafael CA 94901
Department of Public Works
111 Morphew Street, San Rafael, CA 94901
Table 8: EOC Locations
Lines of Succession
In the event the governing body, including standby officers, is unavailable to serve, departments identify
designated alternate individuals to carry out their roles and responsibilities and maintain continuity of operations.
The City Manager may alter the lines of succession as necessary. Elected* positions, including the City Clerk and
City Attorney need to be San Rafael residents to serve beyond an interim role. If multiple people fill the same title,
the one with the most seniority in the position will carry out the assigned duties.
Function/Department Title/Position
City Manager 1. Assistant City Manager
2. Assistant City Manager
3. Police Chief
Emergency Operations Plan – Base Plan
25
Function/Department Title/Position
Police Chief 1. Operations Captain
2. Administrative Captain
3. Investigations Lieutenant
Fire Chief 1. Deputy Chief of Operations
2. Fire Marshall
3. Fire Battalion Chief
City Attorney * 1. Assistant, City Attorney
2. Contract City Attorney
Director of Public Works 1. Assistant Director
2. Operations & Maintenance Manager
3. Management Analyst
City Clerk * 1. Deputy City Clerk
2. Assistant City Attorney
Director of Human Resources 1. Operations Manager
2. Assistant City Manager
3. Director of Finance
Director of Community Development 1. Assistant Director
2. Chief Building Official
3. Planning Manager
Director of Digital Services and Open
Government
1. Product Manager Digital Services
2. Product Manager Data and Insights
3. Digital Infrastructure Manager
Director of Economic Development 1. Director of Community Development
2. Assistant City Manager
3. Assistant City Manager
Director of Finance 1. Accounting Manager
2. Finance Manager
3. Senior Management Analyst
Director of Library and Recreation 1. Assistant Library and Recreation Director
2. Assistant Library and Recreation Director
3. Senior Recreation Supervisor, Recreation Supervisor, or
Supervising Librarian based on seniority in position
Table 9: Lines of Succession
Preservation of Vital Records
The City Clerk is responsible for the preservation of vital records in the City of San Rafael. Each department within
the City of San Rafael will identify, maintain, and protect its own departmental vital records. Vital records may
include:
• Records necessary to conduct emergency operations
• Records required to restore day-to-day operations
• Records necessary for the protection of rights and interests of individuals and government
Emergency Operations Plan – Base Plan
26
3.2. Preparedness
The preparedness cycle helps the City of San Rafael improve disaster
readiness and ultimately improve overall resiliency. Key elements of
disaster readiness include:
• Inclusive all-hazards planning for the Whole Community
• In-depth and just-in-time training for responders
• Periodic and consistent exercising of response plans and skills
• Management of preparedness and outreach programs to
increase general community readiness
Planning Process
The City of San Rafael Office of Emergency Services (OES), seated
within the San Rafael Fire Department, serves as a coordinating body
for emergency management planning within the City of San Rafael.
City of San Rafael departments and external agencies are responsible
for plan management functions with respect to their own organization. Agencies and departments that have roles
and responsibilities identified by this plan are encouraged to develop Department specific emergency procedures,
detailed standard operating procedures (SOPs), and emergency response checklists based on the provisions of this
plan.
The City of San Rafael adheres to the planning process outlined in the Federal Emergency Management Agency
(FEMA) Comprehensive Planning Guide (CPG) 101 including:43
• Conduct community-based planning that engages the whole community by using a planning process that
represents the actual population in the community and involves community leaders and the private sector
in the planning process.
• Ensure plans are developed through an analysis of risk.
43 https://www.fema.gov/sites/default/files/documents/fema_cpg-101-v3-developing-maintaining-eops.pdf
Figure 1: The Preparedness Cycle
Emergency Operations Plan – Base Plan
27
• Identify operational assumptions and resource
demands.
• Prioritize plans and planning efforts to support their
seamless transition from development to execution
for any threat or hazard.
• Integrate and synchronize efforts across all levels of
government.
Other plans that are developed within City of San Rafael
response departments, agencies, jurisdictions, and special
districts, but are reviewed and maintained internally may
include:
• EOP Hazard and Function Specific Annexes:
Published separately, these documents supplement
the EOP and outline hazard, or operational-specific
functions, required to effectively fulfill the
responsibilities outlined in the EOP.
• Standard Operating Procedures (SOPs): Published
separately, SOPs support execution of the EOP and
functional annexes by providing step-by-step instructions and details specific to the roles and
responsibilities contained with the documents. SOPs may include checklists, appendices, and resource
guides as additional documentation.
Training and Exercise Program
Training Program
The City of San Rafael participates in the Marin County OEM multi-year comprehensive training and exercise
program based on preparedness needs, training needs of response personnel, and FEMA Threat and Hazard
Identification and Risk Assessment (THIRA) gaps. Training is managed in conjunction with Marin County OEM, City
of San Rafael stakeholders, and emergency response agencies, and incorporates methods including formal and
informal classroom training, online training, seminars, and workshops.
Training may come from a variety of sources.
• Local Training: May be provided by City of San Rafael or Marin County OEM staff, various City of San
Rafael or County of Marin departments, or other local partners. Training courts are specific to department
emergency roles and responsibilities and designed to improve local response capabilities.
• Regional Training: With the Marin OA as a member of the Bay Area Urban Areas Security Initiative (UASI),
the City of San Rafael can access regional planning and training sources. The Bay Area Training and
Exercise Program (BATEP) allows City of San Rafael responders to receive training and exercises to build
and sustain public safety and preparedness capabilities. 44
• State Training: Training through the California Governor's Office of Emergency Services (Cal OES) is
managed by the California Specialized Training Institute (CSTI). CSTI provides training in all phases of
emergency management as well as basic and advanced training in specific topic areas. The City of San
Rafael may partner with Cal OES via the County of Marin to provide training most relevant to responders
44 http://www.bayareauasi.org/sites/default/files/resources/BATEP%20Program%20Manual.pdf
The City of San Rafael is dedicated to
maintaining a planning process that considers
the needs of the Whole Community, including
those with access and functional needs (AFN)
and traditionally underserved and/or
marginalized communities. This means that
separate plans are not created to support
traditionally underserved and/or marginalized
communities or other diverse groups, but that
considerations for these populations are
woven into all plans, such as this EOP and
departmental SOPs. The City of San Rafael
coordinates with the County of Marin and
Marin County OEM to ensure that emergency
response plans and mutual-aid agreements are
in alignment with guiding plans for the entire
Marin OA.
Emergency Operations Plan – Base Plan
28
at the time of the event. Trainings may be specific to working with the state emergency response systems
or may incorporate subject matter experts to improve local response capabilities.45
• Federal Training: The City of San Rafael supports FEMA-sponsored training through the Emergency
Management Institute (EMI), which is utilized to close gaps and increase skills and expertise. The FEMA
EMI program provides national best practices through its standardized Independent Study online courses
and in-person courses at the National Emergency Training Center.46
Exercise Program
The City of San Rafael participates in the multi-year exercise program for the Marin OA, managed by Marin County
OEM. This exercise program provides an opportunity for collaboration between response and recovery
stakeholders across the entire Marin OA, including local jurisdictions, special districts, and private partners.
Exercises are conducted on a regular basis to maintain readiness and include as many Marin OA member entities as
possible and incorporate participants from the Whole Community. Exercise programs are developed and managed
using the Homeland Security’s Exercise and Evaluation Program (HSEEP), which provides a systematic approach to
exercise development, evaluation, execution, and post-improvement planning.47 Exercises may range in complexity
from a workshop to a multi-agency/multi-jurisdictional event involving actual deployment of resources. The
continuum of exercises is depicted in the image below.
The City of San Rafael may choose to document participation in area-wide exercises by conducting an analysis on
the strengths and opportunities for improvement from the exercise, and using the information obtained to
complete an After-Action Report/Improvement Plan (AAR/IP). See the After-Action Review section for more
information on the AAR/IP process.
45 https://www.caloes.ca.gov/cal-oes-divisions/california-specialized-training-institute/training-exercise-programs
46 https://training.fema.gov/emicourses/schedules.aspx
47 https://www.fema.gov/sites/default/files/2020-04/Homeland-Security-Exercise-and-Evaluation-Program-Doctrine-2020-Revision-2-2-
25.pdf
Figure 2: Exercise Complexity Spectrum
Emergency Operations Plan – Base Plan
29
Disaster Service Worker Program
Under State law, Title I, Section 3100 of the California
Government Code, all City of San Rafael employees are
registered as Disaster Service Workers (DSWs) who may be
required to support emergency response or recovery
operations within the City of San Rafael during any incident,
disaster, or planned event.48 This means that all City of San
Rafael employees have a responsibility to support emergency
response and recovery operations in addition to their
everyday duties if required due to the size and scope of the
emergency.
P reparedness and Outreach Programs
The City of San Rafael uses a Whole Community approach to
preparedness and public readiness to reduce risk and increase
overall community resiliency. A focus on increasing public
awareness of hazards and how residents and visitors can
mitigate and prepare for disasters has been consistent in communities across the City of San Rafael. The programs
listed below are provided through various public campaigns or on agency websites. These programs constitute an
ongoing commitment to public education and awareness for the whole community, including the specific outreach
to those with access and functional needs, a critical foundation for the mitigation of hazards and increased
preparedness in the City of San Rafael.
48
https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?sectionNum=3100.&lawCode=GOV#:~:text=In%20furtherance%20of%20t
he%20exercise,their%20superiors%20or%20by%20law.
49 https://www.cityofsanrafael.org/cert/
50 https://www.nfpa.org/Public-Education/Fire-causes-and-risks/Wildfire/Firewise-USA
51 https://firesafemarin.org/programs/firewise-usa/firewise-usa-sites/
San Rafael Education and Outreach Programs
Community Emergency Response Teams (CERT): Following a major disaster, first responders may not be able to
meet the increased demand for services. The CERT program in San Rafael provides volunteers with training
about what to expect following a major disaster, lifesaving skills with emphasis on decision-making skills, and
rescuer safety. The program organizes neighborhood teams so that certified CERT members become an
extension of first responder services offering immediate help to victims until professional services arrive.49
Firewise USA Program: The Firewise USA program is designed to reach beyond the fire service by involving
homeowners, community leaders, planners, developers, and others in the effort to protect people, property, and
natural resources from the risk of wildland fire before a fire starts. The City of San Rafael has multiple Firewise
USA Chapters who support communities in wildfire safety efforts.50,51
Neighborhood Response Groups (NRGs): NRGs exist throughout San Rafael as grassroots-led, volunteer
neighborhood groups that prepare communities for disasters. NRGs vary by location, but typically focus on
preparation and the idea that individual communities may need to rely on each other for support in the
aftermath of a significant incident or disaster until first responders arrive. Some NRGs provide additional
Disaster service is defined as activities
designed to aid in the response and recovery
phases of a disaster and includes pre-
approved training. DSWs will only be asked to
perform duties that they have been trained
for and will be afforded every effort to ensure
their own families are safe and secure before
performing DSW duties.
The DSW program also provides workers’
compensation benefits to registered DSW
volunteers who are injured while participating
in authorized disaster-related activities and
provides limited immunity from liability.
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Table 10: City of San Rafael Education and Outreach Programs
3.3. Response
Emergency Proclamations
Proclamation of Local Emergency
A proclamation of local emergency:
• Is the first step in response to an incident, disaster, or planned event that requires resources or
coordination beyond normal day to day operations
• Activates the appropriate aspects of applicable multijurisdictional mutual aid plans
• Provides the framework for post-disaster financial assistance
The City of San Rafael will make a local proclamation of emergency when it appears that resources from outside
the City may be necessary to adequately support response efforts or when the City needs to take extraordinary
measures in response to an incident.53 The proclamation of a local emergency must be ratified by the City Council
within seven (7) days of issuance. The City will notify the Marin OA of the proclamation as soon as possible. The
City may request the Marin OA to activate their EOC in support of a local emergency. The City will provide a copy
of the ratified proclamation with the Marin OEM, to be shared with Cal OES, as soon as practical. Additional details
on proclaiming a local emergency are outlined in the EOC Handbook.
State and Federal Proclamations and Declarations
When disaster conditions exceed, or have the potential to exceed, local resources and capabilities, the City of San
Rafael may request state assistance from the Governor. The Governor may also request a Presidential emergency
declaration or declaration of major disaster through the Federal Emergency Management Agency (FEMA).
The California Disaster Assistance Act (CDAA) provides for the reimbursement of local government costs
associated with certain emergency activities undertaken in response to a state of emergency proclaimed by the
Governor, as well as cost-sharing to jurisdictions provided federal awards after a presidential declaration of
emergency or major disaster. Local jurisdictions must submit their proclamation of local emergency via Cal OES
along with the request for state assistance. For more information on Disaster Assistance and the California
Disaster Assistance Act see the Recovery section.
52 https://www.marinmap.org/Html5Viewer/index.html?viewer=NRG_.NRG__H5_
53 https://www.caloes.ca.gov/LegalAffairsSite/Documents/Cal%20OES%20Yellow%20Book.pdf
resources, training, and drills to help prepare communities for large-scale emergencies and disasters and to
improve personal and community disaster preparedness.52
Community Fairs, Festivals, and Events: The City of San Rafael OES distributes preparedness messaging in
English and Spanish at community and neighborhood events. For additional information or upcoming events,
contact the City of San Rafael OES.
Community Response Team (CRT): The San Rafael CRT was established with the support of Marin Health and
Human Services at the peak of the COVID-19 pandemic with the intention to collaboratively build capacity and
infrastructure to equitably service vulnerable populations. The San Rafael CRT, led by local CBOs continually
adapts to meet community needs and serve as a trusted messenger for preparedness and disaster related
messages and outreach in linguistically and culturally competent ways.
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Proclamation/
Declaration Details
Governor’s State
of Emergency
Proclamation
• Supports emergency activities and authorizes the Cal OES Director to provide
financial relief for emergency actions, such as debris removal and emergency
protective measures, in addition to funding for the repair, restoration, or
replacement of public facilities owned or operated by an eligible local government. A
Governor’s proclamation of a state of emergency is typically a prerequisite when the
state requests a Presidential declaration of a major emergency or disaster.54
• Local emergency proclamation must be completed within 10 days of incident
occurrence, and an application for assistance must be submitted to Cal OES within
60 days of proclamation ratification to qualify for CDAA assistance.55
• Also permits the Governor to exercise police power, direct all state agencies to
utilize and employ personnel, equipment, and facilities, and make, amend, or rescind
orders and regulations as deemed necessary to prevent or alleviate actual and
threatened damage due to the emergency.56
Presidential
Emergency
Declaration
• Supports response activities and authorizes federal agencies to provide “essential”
assistance, including debris removal, temporary housing, and the distribution of
medicine, food, and other consumable supplies under the authority of the Robert T.
Stafford Disaster Relief and Emergency Assistance Act (Stafford Act), as amended.57
• Funding is typically limited to $5 million for a single incident, this threshold may be
adjusted by the president.58
• Governor must make request within five (5) days after the need for federal
emergency assistance is apparent.
• CDAA matching fund assistance that may be made available for cost-sharing
required by federal disaster assistance programs is provided automatically without
additional actions being taken to qualify.59
Presidential
Declaration of a
Major Disaster
• Supports response and recovery activities and authorizes implementation of some or
all Stafford Act federal recovery programs, including public assistance, individual
assistance, hazard mitigation and other assistance to state and local governments,
certain private nonprofit organizations, and individuals.60
• Non-Stafford Act federal assistance such as for the Small Business Association (SBA)
or United States Department of Agriculture (USDA) disaster loan programs, or the
Federal Highway Administration (FHWA) and Federal Transit Administration (FTA)
Emergency Relief (ER) programs, may also be requested and included as part of a
major disaster declaration, or implemented separately under their own legal
authority.61
• Governor must make request within thirty (30) days of the start of the disaster or
incident or disaster.62
54 https://www.caloes.ca.gov/office-of-the-director/operations/recovery-directorate/recovery-operations/public-assistance/california-
disaster-assistance-act/
55 https://www.caloes.ca.gov/office-of-the-director/operations/recovery-directorate/interagency-recovery-coordination/proclamation-
process/
56 https://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?lawCode=GOV&division=1.&title=2.&part=&chapter=7.&article=13
57 https://www.fema.gov/sites/default/files/documents/fema_stafford_act_2021_vol1.pdf
58 https://www.fema.gov/pdf/media/factsheets/dad_disaster_declaration.pdf
59 https://www.caloes.ca.gov/office-of-the-director/operations/recovery-directorate/recovery-operations/public-assistance/california-
disaster-assistance-act/
60 https://www.fema.gov/pdf/media/factsheets/dad_disaster_declaration.pdf
61 https://www.fema.gov/pdf/rrr/dec_proc.pdf
62 https://www.fema.gov/disaster/how-declared
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• CDAA matching fund assistance that may be made available for cost-sharing
required by federal disaster assistance programs is provided automatically without
additional actions being taken to qualify.63
Table 11: State and Federal Proclamations and Declarations
NIMS, SEMS, and ICS
The City of San Rafael Emergency Operations Center (EOC) operates in a manner consistent with California’s
Standardized Emergency Management System (SEMS), the National Incident Management System (NIMS), and
Incident Command System (ICS) standards.
• Standardized Emergency Management System (SEMS): Used by emergency response agencies throughout
California, SEMS is the cornerstone of California’s emergency response system and the fundamental
structure for the response phase of emergency management. The system unifies all elements of
California’s emergency management community into a single integrated system and standardizes key
elements such as ICS, mutual aid, interagency coordination, and the OA and regional concepts.64 The
SEMS concept is depicted in the graphic below.
• National Incident Management System (NIMS): A comprehensive, nationwide, systematic approach to
incident management that is flexible and scalable to all incident types, including the command and
coordination of incidents, resource management, and information management.65
• Incident Command System (ICS): A standardized approach to the command, control, and coordination of
on-scene incident management that provides a common hierarchy within which personnel from multiple
organizations can be effective. ICS specifies an organizational structure for incident management that
integrates and coordinates a combination of procedures, personnel, equipment, facilities, and
communications.66
The City of San Rafael responds to incidents, disasters, or planned events within the SEMS framework. This means
the response is managed at the lowest possible organizational level and ascending levels are activated only as
needed. The complexity of the incident ultimately determines the response capabilities that are needed. Operating
in the SEMS structure, which utilizes standardized NIMS and ICS principles, allows response agencies within the
City of San Rafael and the Marin OA to seamlessly integrate with other local, regional, and state partners.
63 https://www.caloes.ca.gov/office-of-the-director/operations/recovery-directorate/recovery-operations/public-assistance/california-
disaster-assistance-act/
64 https://www.caloes.ca.gov/PlanningPreparednessSite/Documents/Standardized%20Emergency%20Management%20System_Part1.pdf
65 https://www.fema.gov/sites/default/files/2020-07/fema_nims_doctrine-2017.pdf
66 https://www.ready.gov/incident-management
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Figure 3: SEMS Organizational Levels
Field Response
The field response is where emergency response personnel and resources carry out tactical decisions and activities
in direct response to an incident, disaster, or threat.67 Field response activities are managed by an Incident
Commander or by Unified Command (UC) at an Incident Command Post (ICP). Most incidents will be managed by
one agency at the ICP, but UC may need to be established if more than one agency has authority or if the incident
crosses jurisdictional boundaries. In the case of UC, multiple agencies will work together to form a common set of
objectives and strategies at the ICP. Generally, if day-to-day field activities from emergency personnel can resolve
an incident, the response will remain at the field level.
For complex incidents, the EOC or individual department operations centers (DOCs) may activate to support
response efforts in the field. In this case, the IC or UC will coordinate directly with the EOC or DOC to support
decision-making and situational awareness. Tactical control of assets remains the responsibility of the IC/UC.
Department Operations Centers
Some City of San Rafael departments may activate DOCs to support response operations. DOCs focus on internal
departmental management and response and may provide functional support to field operations. The DOC often
serves as a direct link to the Operations Section in the EOC. DOCs directly support information and resource
management for individual departments and communicate all information to the EOC using Microsoft Teams, EOC
Sharepoint, and via phone.
67 https://www.caloes.ca.gov/PlanningPreparednessSite/Documents/Standardized%20Emergency%20Management%20System_Part1.pdf
Emergency Operations Plan – Base Plan
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Emergency Operations Center
During an incident, disaster, or planned event, the EOC may activate to support response operations, coordinate
mutual aid resources, and meet with local, state, and federal officials. The EOC works to fulfill the following
objectives:
• Management and coordination of overall emergency operations.
• Proclamation of a local emergency, if necessary.
• Alignment of strategic policy and priority goals for response and recovery.
• Prioritization and coordination of resources, including mutual aid.
• Coordination of public information.
• Collection, evaluation, and dissemination of generalized situational awareness and common operating
picture information to key response partners.
• Coordination and liaison with response partners, including federal, state, tribal, county, and other local
government agencies, community-based organizations, and private sector resources.
• Delivery of additional staffing support through Disaster Service Workers (DSWs).
• Development of a structured system for applying and qualifying for disaster funding or reimbursements.
The EOC communicates with field responders at the ICP, DOCs, and other jurisdictions’ EOCs on a continuous
basis through established communication pathways throughout the response. For details on EOC activation,
operations, and demobilization, refer to the EOC Handbook.
The EOC is organized according to the five (5) SEMS functional elements and is designed to be scalable and
flexible.
• Management Section: Responsible for overall emergency policy and coordination through the joint efforts
of governmental agencies and private organizations. The Management Section also handles public
information, often via the Joint Information Center (JIC).
• Operations Section: Responsible for coordinating all operations in support of the emergency response
through the implementation of the EOC Action Plan.
• Planning Section: Responsible for collecting, evaluating, and disseminating information, developing the
EOC Action Plan in coordination with other functions, and maintaining documentation.
• Logistics Section: Responsible for providing facilities, services, personnel, equipment, and materials for
incident response.
• Finance Section: Responsible for financial activities and other administrative aspects of the incident.
EOC Activation
The need for activation is determined by the EOC Director (City Manager or Assistant City Manager) in
coordination with the EOC Coordinator (Deputy Director of Emergency Management). The EOC should be
activated for any event that results in or has the potential to resort in significant human injury, property damage,
roadway closures, or the necessity for a multi-agency response. If the EOC is not activated, OES staff will fill the
role of the EOC.
Situations in which the EOC may be activated include:
EOC Activation Considerations
If the threat of incident-related impacts warrants action to protect life and property.
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If a Local Proclamation of Emergency has been granted or is in consideration.
If the needs of the incident become great enough that a shared, collaborative workspace is necessary to make
real-time decisions across departments.
If resource needs exceed the capacity of the City of San Rafael.
If a localized event’s severity or duration has the potential to overwhelm any individual City of San Rafael
agency.
If a regional event requires coordination across jurisdictions or with the Marin OA.
If the City of San Rafael is unable to manage day-to-day operations in addition to incident response.
If there is a need for coordinated public information regarding an anticipated or actual incident.
Table 12: EOC Activation Considerations
The EOC can be activated if:
• Notification from dispatch or local first response agencies of any disaster which has the potential to
require broad public communication, evacuation, or sheltering.
• The City Manager, or delegate, decides to activate due to a significant incident, disaster, or planned event
occurring in the City of San Rafael, the Marin OA, or neighboring jurisdiction that may require a large
commitment of resources and/or multijurisdictional coordination.
Staffing decisions for the EOC are driven by the nature and scope of the emergency, based on the determined
EOC activation level. Staffing may be composed of City of San Rafael personnel, responders from partner agencies
or organizations, community-based organizations, and volunteers. The EOC Director, in consultation with the EOC
Coordinator, identifies which EOC functions will be activated to support response operations. Any responsibilities
of unstaffed positions are assumed by the next highest-staffed position. If the EOC is not activated, OES staff will
fill the role of the EOC.
After determining the activation status, the EOC Coordinator shares this information with all EOC partners.
Audience
• City Manager
• Assistant City Manager
• Department heads
• Activated staff
• Standby staff
Content
• Incident/threat
• EOC activation level
• Reporting staff/standby staff
• Reporting location for activated staff
• EOC contact information for situational awareness reporting
• Time of the initial incident briefing
Methods
• Email
• Mass notification software (i.e., Everbridge)
• Phone tree
Table 13: EOC Activation Notifications
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Direction, Control, and Coordination
Coordination and Communication
The City of San Rafael manages emergency responses within the operational area at the lowest possible level of
government. Depending on the size and severity of the incident, disaster, or planned event, the City of San Rafael
may activate the EOC to support response efforts in the field, while on-scene responders organize through an ICP.
The Incident Commander or other functional elements at the field level will coordinate with a DOC, which may
provide direct support to field operations as necessary.
Once activated, the EOC coordinates with other responding jurisdictions and agencies to facilitate the request for
and acquisition of resources, the sharing of information, and ensuring operational objectives are met throughout
the response. The EOC assumes operational control of all assets activated. Once deployed, field-level incident
commanders assume tactical control of these assets.
Once activated, the EOC notifies the Marin Operational Area (Marin OA) via Marin County OEM. Coordination and
communications are established between the City of San Rafael EOC, other local government EOCs, the Marin OA
EOC, and various ICPs across affected jurisdictions. If activated, the Marin OA EOC will perform this function.
During incidents where the EOC is not activated, the City of San Rafael OES coordinates with other response
partners and fulfils the needed functions of an EOC.
Mutual Aid
If resources available within the City of San Rafael are unable to sufficiently respond to an incident, disaster, or
planned event, a request for assistance may be made to other local jurisdictions and higher levels of government
according to existing or emergency-negotiated mutual aid agreements. Mutual aid agreements may provide
emergency assistance in the form of equipment, supplies, personnel, or other capabilities and allow for the rapid
mobilization of resources from one agency to another.
The City of San Rafael, and the entire Marin OA, participate in the statewide Cal OES discipline-specific mutual aid
system and is a member of Region II. The Region facilitates multi-agency and multi-jurisdictional coordination
between Cal OES and the Marin OA, including state agencies, local and tribal governments, and special districts.
The Region II mutual aid system includes established mutual aid mechanisms for law enforcement, fire and rescue,
coroner/medical examiner, and Regional Disaster Medical Health systems. It is expected that during activation the
appropriate Operational Area Mutual Aid Coordinators will be assigned to the Marin OA EOC.
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Figure 4: Discipline-Specific Regional Mutual Aid System
Intelligence and Information
The ability to collect, analyze, and disseminate information is critical for informed decision-making in the EOC.
Information is raw data that once analyzed provides intelligence that can inform decisions. Some information is
considered more critical than others. Essential Elements of Information (EEIs) may be pre-identified to support
decision-making and ensure important details are shared to effectively manage and execute an operation. EEIs and
reporting guidelines should be pre-identified during the planning phase and confirmed at the beginning of each
response. Priority information for collection and sharing includes:
• Injuries and fatalities
• Deployments and/or demobilizations
• Changes in conditions affecting the response
• Enhanced situational status of disproportionately impacted and diverse populations
• Conditions that affect the capability to respond
Information is shared to and from the EOC and field responders, as well as with federal, state, and other local
government agencies, community-based organizations, and business resources by direct communication when
necessary. Daily, non-urgent information is typically shared through Situation Reports (SitReps) and coordination
calls. The EOC serves as the hub for information dissemination to the public via the Public Information Officer
(PIO). More information on SitReps, including a SitRep template, is outlined in the EOC Handbook.
Documentation
Records are kept that identify incident and recovery-related expenditures and obligations separated from general
programs and activities, and will be archived for a minimum of three (3) years following closure of federal
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reimbursement, or longer for specific records outlined in city, county, or state record retention policies.68 The EOC
archives official and unofficial disaster documentation, including correspondence, SitReps, ICS forms, requests for
proclamations of emergency, requests for assistance, cost/expenditures reports, damage assessment reports, EOC
action plans (EAPs), press releases, and any other documentation used during the response.
Department Details
OES • Retains all disaster-related documentation via WebEOC, SharePoint, and hard
copy
City Clerk’s Office • Retains all contracts and agreements
Administrative Services
Department • Retains all timekeeping/personnel information
Table 14: Document Retention Responsibilities
Resource Management
When possible, individual departments manage their own resource sourcing during an incident. The Logistics
Section at the ICP or DOC coordinates with the EOC, when activated, on resource sourcing to prevent duplication
of effort. The Logistics Section manages resource requests to ensure proper resource tracking and documentation.
Field personnel or individual departments submit resource requests on an electronic form through their Incident
Commander or DOC to the Operations Section. The Operations Section forwards all resource requests to the
Logistics Section for processing.
P ublic Information
Joint Information System (JIS) and Joint Information Center (JIC)
A Joint Information System (JIS) may be activated in complex incidents to support public information coordination.
The JIS is the broad mechanism that organizes, integrates, and coordinates information to ensure timely, accurate,
accessible, and consistent messaging activities across multiple departments or jurisdictions. The JIS includes the
plans, protocols, procedures, and structures for public information.
The Joint Information Center (JIC) is a central location that facilitates the operations of the JIS. The JIC provides a
physical or virtual space where public information personnel performs critical emergency information functions,
crisis communications, and public affairs functions. A JIC may be established at various levels of government and
may include PIOs from multiple agencies, departments, and organizations. The JIC coordinates all messaging
through the EOC Director and public information staff. When necessary, the JIC will coordinate with outside
agencies, such as the Marin OA JIC.
Alert and Warning
The City of San Rafael emergency alert and warning program incorporates multiple systems and languages to reach
the broadest target population. All public communications are inclusive, targeted, and culturally competent.
Specific circumstances of the incident dictate the method of alerting. Common alert and warning methods include:
• Alert Marin: Mass notification software used to deliver emergency alerts via call, text, email, or
smartphone application that is primarily used to publish critical updates during an emergency, including life
68 https://www.caloes.ca.gov/LegalAffairsSite/Documents/Cal%20OES%20Yellow%20Book.pdf
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safety information about imminent flooding, wildfires, and evacuations to the specific area or
neighborhood affected.69
• Public Emergency Portal: A web-based resource that serves as a clearinghouse for incident-specific
information and recommended public actions for the entire Marin OA. The Public Emergency Portal is
primarily used to publish information on behalf of local jurisdictions, utility providers, and Caltrans, and
incorporated geographic/map-based displays to ensure information is always up to date.70
• Nixle: A mass notification alerting system that allows the City of San Rafael to publish public safety
information in four categories: alerts/messages, advisories, community information, and traffic. Nixle is
Primarily used by the Police Department to release emergency messages on topics such as road closures,
traffic conditions, and general post-disaster updates about shelter, transportation, and supplies.71
• Nextdoor: A social networking and emergency alert system that allows residents in localized geographic
areas to communicate with each other. Primarily used by various City departments to send emergency
alerts on severe weather, unplanned road closures, and threats to property or life to specific
neighborhoods or locations.72
• Social Media: Social media, such as Facebook, Twitter, and WhatsApp, allow the City of San Rafael to
engage in an official, two-way dialogue with large groups of people. Primarily used to amplify other
distribution methods and reach traditionally underserved and/or marginalized communities who may not
receive other forms of public communications.
• City of San Rafael Website: Allows the City of San Rafael to publish information online as appropriate
during and after incidents. Individual departments may also post emergency messages on their website
subpages. Primarily used to provide information on preparedness information and emergency protective
actions.73
• Local News Media: Includes traditional media such as cable television, broadcast radio, and print media
and is primarily used to support message dissemination in coordination with the EOC.
• Community-based and Cultural Organizations: Includes organizations such as the Canal Alliance and the
Marin Center for Independent Living who support message distribution and amplification among their
clients.
• Flyers and Signage: Written communications posted in public and accessible locations support
underserved and/or marginalized communities who may not receive other forms of public
communications, including technology-based communications.
3.4. Recovery
The City of San Rafael is involved in recovery operations following an incident or disaster as the community
returns to normalcy. The City of San Rafael aims to help individuals and families recover by ensuring that services
to maintain and restore health, safety, independence, and livelihoods are equitably available to the whole
community. If additional resources are necessary, as defined by community needs, the City of San Rafael aims to
69 https://emergency.marincounty.org/pages/alertmarin
70 https://emergency.marincounty.org/
71 https://local.nixle.com/register/
72 https://nextdoor.com/city/san-rafael--ca/
73 https://www.cityofsanrafael.org/
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provide those programs directly or through coordination with appropriate partners, service providers, or
government entities. These services include helping meet specific needs of residents as follows:
• Restoration of essential services generally available in communities such as food, water, shelter, energy,
and fuel.
• Assessment of the extent and severity of damage to homes, businesses, or other property.
• Provision of human and mental health services.
• Repair of damaged homes and property.
• Development of plans for short-term economic recovery.
• Assessment and restoration of natural, cultural, and heritage resources.
The City of San Rafael coordinates recovery operations with a focus on cultural competency and inclusion of
traditionally underserved and/or marginalized communities. Coordination with external partners, including
community-based programs and Voluntary Organizations Active in Disasters (VOAD program) supports this goal.
Recovery is often defined in two phases: short-term recovery and long-term recovery. However, recovery occurs
on a continuum and these phases may overlap with each other and the response phase.74
74 https://www.fema.gov/pdf/recoveryframework/ndrf.pdf
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Figure 5: Recovery Continuum Activities
Short-Term Recovery
In the EOC, short-term recovery operations are initiated during the response phase of the incident by the
Recovery Planning function in the Planning Section. Recovery Planning is responsible for not only initiating
recovery planning but also for anticipating long-term needs and beginning the coordination of resources to fill
future requirements.
The primary objective of short-term recovery operations is to begin the process of restoring community and
economic functions. As the immediate threat to life, property, and environment subsides, other goals of the EOC
or organization may include:
• Damage assessment
• Rapid debris removal and cleanup
• Systematic and coordinated restoration of community lifelines
Damage/Safety Assessment
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Information on the level of damages or status of safety hazards supports situational awareness and identifies gaps
in survivor needs following an incident. More information on damage assessment can be found in the EOC
Handbook and Hazard Specific Playbooks.
Assessment Details
Rapid Damage
Assessment
• Conducted to locate and identify casualties and hazards, and to aid the direction of
response efforts.
• These windshield surveys generate situational awareness of damages and may come
from a variety of sources, including first responders, such as Public Works.
• These reports may vary in detail and quality due to the circumstances of the
situation.
Initial Damage
Estimate (IDE)
• Conducted to identify and document damage and initial cost estimates to support
requests for state and federal assistance.
• These examinations provide an in-depth look at infrastructure, prepare for
emergency repairs, and may include information collected during the Rapid Damage
Assessment.
• Information collected during this phase is submitted to Cal OES on an Initial Damage
Assessment Summary Report through the Marin OA EOC.
Safety
Assessment
• Conducted to evaluate facilities following a disaster to determine the condition of
buildings and infrastructure for safety of use and occupancy.
Joint Preliminary
Damage
Assessment (PDA)
• Conducted to determine the impact and magnitude of damage and the resulting
unmet needs of the community and ultimately provide financial assistance for
recovery.
• Safety and damage assessment information inform the PDA and support a
Governor’s request for a Presidential emergency or major disaster declaration.
Table 15: Damage Assessments
Long-Term Recovery
Long term recovery includes those activities necessary to restore a community to a “normal” pre-disaster state, or
preferably an improved, “new normal” state with increased resiliency. Long-term recovery requires significant
planning to maximize opportunities, ensure equity, and mitigate risks. For these reasons, some activities of a
successful and effective long-term recovery operation may continue for years after a disaster occurs.
The major objectives of long-term recovery include:
• Coordinated delivery of social and health services.
• Provision of culturally competent, inclusive, long-term assistance to displaced families.
• Reconstruction of public and private facilities and infrastructure.
• Restoration of the local economy.
• Improved land-use planning and recovery projects, including those that leverage mitigation against future
disasters.
• Recovery of disaster-related costs through federal and state assistance.
Cost Recovery
Disaster-related expenditures may be reimbursed under several state and federal programs. Reimbursements may
be authorized for approved costs for work performed in the protection or restoration of public facilities or
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functions. Funding may also be available for individuals or businesses to assist with the recovery process. The City
of San Rafael will seek cost recovery for disaster-related expenses whenever possible.
To facilitate this effort, the City of San Rafael follows jurisdictional practices to track time, expenses, and
information for applicable personnel, materials and supplies, and equipment usage. The Finance Section of the
EOC maintains cost documentation for accurate accounting to facilitate successful local reimbursement during the
cost-recovery process. The disaster funding programs below do not represent all funding sources available to the
City of San Rafael.
Assistance
Program Details
Public Assistance
Program
FEMA's Public Assistance (PA) grant program provides federal assistance to government
organizations and certain private nonprofit organizations following a presidential disaster
declaration. Eligible projects include debris removal, life-saving emergency protective
measures, and the repair, replacement, or restoration of disaster-damaged publicly owned
facilities, and the facilities of certain private nonprofit organizations. The PA program also
encourages the protection of these damaged facilities from future events by providing
financial assistance for hazard mitigation measures during the recovery process. 75 The
federal share of assistance is up to 75 percent of the eligible cost. In some cases, such as
during the COVID-19 recovery process, the federal share may reimburse up to 100% of
eligible costs. 76
California
Disaster
Assistance Act
The California Disaster Assistance Act (CDAA) authorizes Cal OES to administer a disaster
assistance program that provides state funding for costs incurred by local governments due
to a disaster event. Funding for the repair, restoration, or replacement of public real
property damaged or destroyed by a disaster is made available when the Cal OES Director
concurs with a local emergency proclamation requesting state disaster assistance. The
program also provides for the reimbursement of local government costs associated with
certain emergency activities undertaken in response to a state of emergency proclaimed by
the Governor. In addition, the program may provide matching fund assistance for cost-
sharing required under federal public assistance programs in response to a Presidential
Major Disaster or Emergency Declaration. Generally, the state share reimbursed to an
applicant agency is no more than 75% of the eligible project costs.
The CDAA also allows certain eligible private nonprofit organizations to receive state
assistance for extraordinary costs incurred while providing assistance at the request of
local government agencies during a disaster that falls under a Governor’s state of
emergency proclamation.
Fire Management
Assistance Grant
The Fire Management Assistance Grant (FMAG) program provides supplemental federal
assistance to states and affected local governments for the mitigation, management, and
control of fires burning on publicly or privately owned forests or grassland. A local fire
agency must request an FMAG through the Marin OA EOC to the Cal OES Fire and Rescue
Branch or the California State Warning Center (CSWC) while the fire is burning
75 https://www.fema.gov/assistance/public/program-overview
76 https://www.fema.gov/press-release/20210203/fema-statement-100-cost-share
Emergency Operations Plan – Base Plan
44
uncontrolled. Cal OES coordinates with FEMA on an expedited basis and a funding decision
is rendered in a matter of hours.77,78
Community
Disaster Loan
FEMA’s Community Disaster Loan program provides forgivable loans capped at $5 million
to units of local government based on real revenue shortfalls due to a presidentially
declared disaster. Typically, the loan may not exceed 25% of the local government’s annual
operating budget for the fiscal year of the disaster.79
Hazard Mitigation
Grant Program
FEMA’s Hazard Mitigation Grant Program (HMGP) provides funding to eligible units of
local government to support their efforts to rebuild following a disaster in a way that
reduces future losses in their communities. Hazard mitigation includes long-term efforts to
reduce risk and the potential impact of future disasters.80
Table 16: Assistance for Governments
Assistance
Program Details
Individual
Assistance
Program
FEMA provides assistance to individuals and households through the Individual Assistance
(IA) Program, which includes the following programs:81
• Mass Care and Emergency Assistance
• Individuals and Households Program
o Housing Assistance
o Other Needs Assistance
• Disaster Case Management
• Crisis Counseling Assistance and Training Program
• Disaster Legal Services
• Disaster Unemployment Assistance
• Voluntary Agency Coordination
Small Business
Administration
Disaster Loans
The Small Business Administration (SBA) provides low- or no-interest disaster loans to help
businesses and homeowners recover from declared disasters. The SBA declaration process
has a lower threshold than FEMA and will only assist those who do not meet FEMA
requirements.82
Table 17: Assistance for Individuals and Businesses
After-Action Review Process
Following a significant EOC activation, the City of San Rafael Office of Emergency Services (OES) may conduct an
after-action review with key members of the EOC and other response organizations.
Methods used to solicit feedback in the after-action review process may include:
• After-action meeting
• Hot wash or debrief
• Responder/participant surveys
• Responder/participant interviews
77 https://www.fema.gov/assistance/public/fire-management-assistance
78 https://www.caloes.ca.gov/cal-oes-divisions/recovery/public-assistance/fire-management-assistance-grant
79 https://crsreports.congress.gov/product/pdf/IF/IF11600
80 https://www.fema.gov/grants/mitigation/hazard-mitigation
81 https://www.fema.gov/sites/default/files/2020-09/fema_individual-assistance-program-policy-guide_11-29-2018.pdf
82 https://www.sba.gov/funding-programs/disaster-assistance
Emergency Operations Plan – Base Plan
45
• Open solicitation of written feedback
• Webinars
• Workshops
• Public surveys or solicitation for feedback
After-Action Report/Improvement Plan
As part of an after-action review, OES may develop an after-action report and improvement plan (AAR/IP). The
AAR/IP summarizes key evaluation information, including an overview and analysis of the incident. The AAR/IP is
an opportunity to capture what happened during the incident or exercise, what went well and should be reinforced
or repeated, and gaps that should be addressed in the future. The AAR/IP includes:
• A review of response actions
• Suggested modifications to plans and procedures
• Identified training needs
• Equipment needs to improve future responses
A corrective action program provides reflective improvement of emergency response capabilities. It utilizes the
AAR/IP and is intended to establish best practices and affect positive change. An improvement plan is made up of
corrective actions that are concrete, actionable steps that are intended to resolve capability gaps identified in the
after-action review process.
Emergency Operations Plan – Base Plan
46
4. Roles and Responsibilities
The City of San Rafael has a shared responsibility for the coordination of response and recovery operations for the
Whole Community, including resource coordination, alert and warning, public information, damage assessment,
and recovery guidance. All partners within the City of San Rafael, including City of San Rafael departments, special
districts, and private, nongovernmental volunteer, and community-based organizations (CBOs) have roles and
responsibilities based on their daily tasks and operations. The County of Marin also plays a key coordination role in
complex incidents that span multiple jurisdictions within the Marin Operational Area (Marin OA). Some roles and
responsibilities of response organizations may overlap with each other to create redundancies within the response
network. Special districts, state, and federal governments are also part of the response framework, but as support
organizations are not tasked directly in the City of San Rafael Emergency Operations Plan (EOP).
4.1. City of San Rafael Government
Certain departments within the City of San Rafael may participate in the Emergency Operations Center (EOC)
based on their day-to-day functions for normal operations within the City of San Rafael. These departments are
identified as “primary” or “support” for specific EOC functions in Table 13. Some “primary” or “support” roles are
identified based on positions that individuals from specific departments have held during previous incidents,
disasters, or planned events.
All roles and responsibilities are incident dependent and subject to change based on the nature of the incident,
availability of staff, and expertise of available employees. Individuals and departments working within the EOC also
understand that they may be asked to support additional duties due to the specific nature of response and
recovery operations. City of San Rafael employees will only be asked to serve in positions and conduct duties that
they have been trained for and are comfortable performing.
Table 18, below, outlines the broad roles and responsibilities of each EOC section, and City departments that
typically fill functions within that section. Figure 6 provides a visual description of the entire EOC organization.
EOC Section Typically Staffed By Positions Key Roles/Responsibilities
Policy Group
• Mayor
• City Council
• EOC Director
• City Attorney
• N/A
• Manages economic, political,
legal, and social implications of
incident
• Does not interfere with on-
scene response priorities
Management
Section
• City Manager’s
Officer
• City Attorney’s
Office
• Digital Service &
Open Government
• Library & Recreation
• Office of Emergency
Services (OES)
• EOC Director
• EOC
Coordinator/Safety
Officer
• Public Information
Officer (PIO)
• Deputy PIO
• Access and
Translation
• JIC Support
• Manages overall emergency
response efforts
• Ensures readiness of the EOC
• Ensures incident safety
• Manages public information on
behalf of the City of San Rafael
• Approves the completed EOC
Action Plan (EAP)
Emergency Operations Plan – Base Plan
47
EOC Section Typically Staffed By Positions Key Roles/Responsibilities
• Functional Needs
Advocate
• Legal Officer
• Liaison Officer
• Administrative
Assistant
Operations
Section
• Police Department
• Fire Department
• Library & Recreation
Department
• Sanitation District
• Public Works
Department
• Operations Section
Coordinator
• Fire/EMS Branch
• Law Enforcement
Branch
• Human Services
Branch
• Shelter Unit
• Infrastructure Branch
• Utilities Unit
• Public Works Unit
• Transportation Unit
• Controls the activity of
organizations with a response in
the management, stabilization,
and resolution of the emergency
• Determines tactics necessary to
achieve incident objectives
• Communicates EAP to EOC
staff and incident commanders
as necessary
Planning Section
• City Clerk
• Community
Development
Department
• Economic
Development
Department
• Library & Recreation
Department
• Digital Service &
Open Government
• Public Works
Department
• Planning Section
Coordinator
• Situation Status Unit
• Damage Assessment
Unit
• Advanced Planning &
Demobilization Unit
• Technical Specialists
• GIS/Document &
Display Unit
• Documentation Unit
• Gathers timely, accurate,
accessible, and consistent
information
• Prepares Situation Reports to
create a common operating
picture
• Manages development of EOC
Action Plan
• Technical specialists are initially
assigned to the Planning Section
Logistics Section
• Public Works
Department
• Digital Service &
Open Government
• Economic
Development
Department
• Sustainability
Department
• Library & Recreation
Department
• Logistics Section
Coordinator
• Communications/IT
Unit
• Resource Status Unit
• Donations Unit
• Volunteer Unit
• Supply &
Procurement Unit
• Equipment &
Facilities Unit
• Establishes and confirms
process for resource acquisition
• Facilitates procurement of
resources, personnel, and
transportation services
• Provides communication
methods, resource tracking, and
arranges for food, lodging, and
other services as necessary
Emergency Operations Plan – Base Plan
48
EOC Section Typically Staffed By Positions Key Roles/Responsibilities
Finance/
Administration
Section
• Finance Department
• Human Resources
Department
• Finance Section
Coordinator
• Timekeeping &
Personnel Unit
• Compensation &
Claims Unit
• Cost Recovery Unit
• Budgeting &
Procurement Unit
• Provides cost assessment of
incident objectives
• Maintains staff timesheets
• Supports execution of contracts
and purchase orders to support
incident response
Table 18: EOC Responsibilities Overview
Emergency Operations Plan – Base Plan
49
San Rafael EOC Organization
The organizational chart below outlines the primary positions in the San Rafael EOC. This may be expanded or contracted based on need.
Figure 6: EOC Organization
Policy
Group EOC Director
Operations Section
Coordinator
Law
Enforcement Fire/EMS
Human Services
Shelter
Infrastructure
Utilities
Public
Works
Transportation
Planning Section
Coordinator
Situation
Status
Damage
Assessment
GIS/Document
& Display
Advance
Planning &
Demobilization
Technical
Specialists
Documentation
Logistics Section
Coordinator
Communications
& Information
Technology
Facilities &
Equipment
Resource
Status
Donations
Volunteer
Supply &
Procurement
Finance Section
Coordinator
Timekeeping &
Personnel
Compensation &
Claims
Cost Recovery Budgeting &
Procurement
EOC Coordinator/
Safety Officer
Functional Needs
Advocate
Liasion
Officer
Administrative
Assistant
PIO
Deputy PIO Access and
Translation
JIC Support
Legal Officer
Emergency Operations Plan – Base Plan
50
Department Crosswalk
The crosswalk below outlines departments with a primary or support role in the EOC.
P = Primary
S = Support
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t
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Su
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a
in
a
b
i
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i
t
y
Policy Group P S
EOC Director P S
EOC Coordinator/ Safety Officer S P
PIO Team S P S S S
AFN Advocate P S S S
Legal Officer P S
Liaison Officer S S P
Admin Assistant P S S
Operations Section P P S P P S
Law Enforcement S P
Fire/EMS P S S
Human Services P S
Shelter P S
Infrastructure S S P S
Utilities S P
Public Works P S
Transportation S S P
Planning Section P S S S
Emergency Operations Plan – Base Plan
51
P = Primary
S = Support
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's
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a
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D
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t
r
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c
t
Su
s
t
a
in
a
b
i
l
i
t
y
Situation Status S P S S S S S
Damage Assessment S S S P
Advanced Planning & Demob S P S S
GIS S S P
Documentation/ Display P S
Logistics Section S S S P
Comms & IT P
Resource Status P
Donations P
Volunteer Resources S S P
Supply & Procurement P S S
Facilities & equipment S P
Finance Section S P S
Timekeeping & Personnel S P
Cost Recovery S P S
Budgeting & Procurement S P
Compensation & Claims S P
Other EOC Support S S S S P
Table 19: Department Crosswalk
Emergency Operations Plan – Base Plan
52
4.2. County of Marin
The Marin County Office of Emergency Management (Marin County OEM) serves as a coordinating body for
multijurisdictional or complex responses within the Marin Operational Area (Marin OA). Marin County OEM
supports local jurisdictions when requested by providing communications support, managing Region II mutual aid
requests, and supporting coordination with the California Governor’s Office of Emergency Services (Cal OES) and
the Federal Emergency Management Agency (FEMA), when necessary. The Marin OEM sits under the Marin
County Fire Department.
4.3. Special Districts
Special districts are local governments created by the people of a community to deliver specialized services
essential to their health, safety, economy, and well-being, that the local city or county government does not
provide. Special districts fulfill a significant role during a disaster. They may support the emergency response by
providing subject matter expertise, including assisting the EOC in communicating hazard threats and evacuation
orders to specific populations and geographical areas. Special districts in the City of San Rafael that are most
relevant to emergency response include public safety, public utility (including water and sanitation districts), and
community services districts.
The Marinwood Community Services District Fire Department (Marinwood Fire Department) provides the first
response to much of northern San Rafael. The San Rafeal Fire and Police Departments have first response
responsibility to County Service Areas (CSAs) in unincorporated areas within the San Rafael geographic boundary.
The largest being CSA 19 which encompasses Los Ranchitos, Country Club, and Santa Venetia. Outside of
immediate life saving responsibility, the disaster response and recovery of these areas is under the purview of
Marin County OEM.
San Rafael residents are serviced by Marin Municipal Water District, San Rafael Sanitation District, and the Las
Gallinas Valley Sanitary District.
4.4. Businesses, Nongovernmental Volunteer, and
Community-Based Organizations
The private sector is an important component of the City of San Rafael response and recovery framework.
Businesses can augment mutual aid agreements by providing personnel and supplies during times of crisis, and
support the volunteer and donations management objectives during and after an incident, disaster, or planned
event.
Nongovernmental organizations and community groups include voluntary, racial and ethnic, faith-based, veteran-
based, and community and nonprofit organizations that provide sheltering, emergency food supplies, and other
essential support services. Volunteer agencies and private agencies may participate in the mutual aid system along
with governmental agencies. Contingent on locally available resources, volunteer agencies, community-based
organizations, and private businesses are essential elements of the emergency response effort to meet the needs
of disaster victims. A few organizations which are incorporated into formal County or State Plans are listed below.
• American Red Cross (Red Cross): The American Red Cross is chartered by Congress to provide relief to
survivors of disasters and help people prevent, prepare for, and respond to emergencies. In the City of San
Emergency Operations Plan – Base Plan
53
Rafael, the American Red Cross of the North Bay supports sheltering and feeding operations during times
of crisis.83
• Marin Center for Independent Living (CIL): The Marin CIL is a community-based nonprofit organization
that provides advocacy and services for older adults and persons with all disabilities. Representatives from
Marin CIL advocate for the needs of people with access and functional needs throughout preparedness,
response and recovery operations.
• Marin Humane: Marin Humane is an independent nonprofit that supports animal sheltering and animal
care services.
• Marin Voluntary Organizations Active in Disaster (VOAD): Marin VOAD is a collaboration of non-profit
and faith-based organizations, government, and private businesses that mitigate and alleviate the impact
of disasters. Marin VOAD fosters stronger communities to increase overall resiliency and promote a more
effective disaster recovery.84
• San Rafael CRT: The San Rafael CRT is led by the Canal Alliance and Multicultural Center of Marin. They
advocate for equitable access to public health, disaster preparedness and mitigation resources. The CRT
members can serve as a communication link between the San Rafael OES/EOC and community members
with a unique ability to reach non-native English speakers and families with mixed immigration status.
4.5. Support Organizations
State
The Marin OA EOC coordinates directly with the Cal OES Coastal Region Emergency Operations Center (REOC)
throughout response and recovery operations to provide support to all jurisdictions with the Marin OA, including
the City of San Rafael. State government departments are responsible for providing various services such as
specialized skills, technical assistance and training, equipment, and resources in support of state and local
government emergency operations. State government will also work with other states, the FEMA Region IX Office,
and other federal agencies for interstate mutual aid, federal resources, and public and private assistance as
necessary.
Federal
The National Response Framework (NRF) facilitates the delivery of federal response assistance to states to help
them respond to and recover from the consequences of significant emergencies and disasters.85 There are some
instances in which a federal or state agency will have a field response role, due to the jurisdictional responsibility of
the event. Some federal agencies are mission tasked with actions that can directly support the county response
efforts prior to a federal declaration. Once a federal declaration is issued, all federal agency response efforts will be
coordinated through FEMA and a Joint Field Office. The event type will determine their location and scope of
involvement.
83 https://www.redcross.org/local/california/northern-california-coastal/about-us/locations/north-bay.html
84 https://www.catchafire.org/organizations/marin-voad_19668/
85 https://www.fema.gov/sites/default/files/2020-04/NRF_FINALApproved_2011028.pdf
Emergency Operations Plan – Base Plan
54
5. Plan Development and Maintenance
5.1. Plan Development and Updates
The City of San Rafael Emergency Operations Plan (EOP) is developed by the Office of Emergency Services (OES).
The EOP should be reviewed regularly and amended as appropriate in accordance with a five-year schedule, to
include at a minimum:
• In no case should any part of the plan go for more than two (2) years without being reviewed and revised.
• A complete review and amendment of the Base Plan and operational appendices every five (5) years.
The City of San Rafael also reviews the EOP and any operational annexes for consistency to ensure relevancy, and
revises if deemed necessary, after the following events:
• A major incident, Emergency Operations Center (EOC) activation, or major exercise.
• A change in operational resources (e.g., policy, personnel, organizational structures, management
• processes, facilities, equipment).
• A formal update of planning guidance or standards or enactment of new or amended laws or ordinances.
• A change in elected or appointed officials.
• A change in the local demographics or hazard or threat profile.
The review and update process for the EOP and any operational appendices is led by OES using a Whole
Community approach with a focus on cultural competency. This approach includes soliciting feedback from key
stakeholders from across the City of San Rafael. Incorporating formal and informal feedback into the EOP helps
assure the needs of all individuals, particularly traditionally underserved and/or marginalized communities are
addressed. Selecting partners that represent the whole community, including response partners, community
leaders, and non-governmental representatives, confirms that the plan is not only straightforward for response
personnel but is also accessible to the entire population. To a greater extent, this cultural competency review
guarantees that the procedures outlined in the EOP serve diverse communities.
Plans should evolve as lessons are learned, new information and insights are obtained, and priorities are updated.
Evaluating the effectiveness of plans involves a combination of training events, exercises, and real-world incidents
to determine whether the goals, objectives, decisions, actions, and timing outlined in the plan led to a successful
response.
5.2. Standard Operating Procedures Development
The EOP designates roles and responsibilities for specific emergency response functions to departments and
partners within the City of San Rafael and Marin County. These agencies develop standard operating procedures
(SOPs) to supplement each aspect of the EOP, where applicable. SOPs support the execution of the EOP and
operational appendices by providing step-by-step instructions and details specific to the roles and responsibilities
contained within the documents. SOPs can take the form of checklists or job aids. First responder agencies are
trained to first manage the emergency at their local level following their individual SOPs. The City of San Rafael,
first responding agencies, and the Marin County Office of Emergency Management (Marin County OEM)
coordinate to ensure operational consistency between the EOP, local SOPs, and the Marin Operational Area
(Marin OA) EOP.
Emergency Operations Plan – Base Plan
55
5.3. Training And Exercises
Annual training on the EOP is typically provided either as a new orientation or refresher training to all City of San
Rafael staff that may be expected to participate in an emergency response. OES manages the design, facilitation,
execution, and evaluation of these exercises. It is recommended that other organizations within the City of San
Rafael that have a role in response or recovery operations train and exercise this EOP regularly.
Emergency Operations Plan – Base Plan
56
6. Appendices
6.1. Appendix A: Acronyms and Abbreviations
Acronym/Abbreviation Term
AAM After Action Review Meeting
AAR/IP After-Action Report/Improvement Plan
AFN Access and Functional Needs
CA State Parks California Department of Parks and Recreation
CAL FIRE California Department of Forestry and Fire Protection
Cal OES California Governor’s Office of Emergency Services
Caltrans California Department of Transportation
CalWARN California Water/Wastewater Agency Response Network
CDAA California Disaster Assistance Act
CERT Community Emergency Response Team
CSA County Service Areas
CRT Community Response Team
CMIST Communication, Maintaining Health, Independence, Support and Safety,
and Transportation
CNG California National Guard
COG Continuity of Government
COOP Continuity of Operations Plan
CPG Comprehensive Preparedness Guide
CSTI California Specialized Training Institute
CSWC California State Warning Center
DC3 Marin Operational Area Disaster and Citizens Corps Council
DFW California Department of Fish and Wildlife
DOC Department Operations Center
DPW Department of Public Works
DSW Disaster Service Worker
DWR California Department of Water Resources
EAP EOC Action Plan
EAS Emergency Alert System
EMAC Emergency Management Assistance Compact
EMI Emergency Management Institute
EMMA California Emergency Management Mutual Aid
EMS Emergency Medical Services
EOC Emergency Operations Center
Emergency Operations Plan – Base Plan
57
EOP Emergency Operations Plan
EPA United States Environmental Protection Agency
ER Emergency Relief
ESF Emergency Support Function
FEMA Federal Emergency Management Agency
FHWA Federal Highway Administration
FMAG Fire Management Assistance Grant
FTA Federal Transit Administration
HazMat Hazardous Material
HHS County of Marin Department of Health and Human Services
HMGP Hazard Mitigation Grant Program
HSEEP Homeland Security’s Exercise and Evaluation Program
IC Incident Command
IA Individual Assistance
ICP Incident Command Post
ICS Incident Command System
IDE Initial Damage Estimate
IPAWS Integrated Public Alert Warning System
JIC Joint Information Center
JIS Joint Information System
LAC Local Assistance Center
Marin OA Marin Operational Area
MCE Marin Clean Energy
MERA Marin Emergency Radio Authority
MHOAC Medical Health Operational Area Coordinator
MMAA California Disaster and Civil Defense Master Mutual Aid Agreement
MMWD Marin Municipal Water District
MYTEP Multi-Year Training and Exercise Plan
NIMS National Incident Management System
NMWD North Marin Municipal Water District
NRF National Response Framework
NOAA National Oceanic and Atmospheric Administration
NPS National Park Service
NWEM Non-Weather Emergency Message
NWR National Weather Radio
NWS National Weather Service
OEM Office of Emergency Management (Marin County)
OES Office of Emergency Services (City of San Rafael)
Emergency Operations Plan – Base Plan
58
PA Public Assistance
PDA Preliminary Damage Assessment (Joint)
PIO Public Information Officer
PSPS Public Safety Power Shutoff
REOC Cal OES Coastal Regional Emergency Operations Center
RETREP Regional Transportation Representative
RRTF Regional Recovery Task Force
SBA Small Business Association
SEMS Standardized Emergency Management System
SOP Standard Operating Procedure
THIRA Threat and Hazard Identification and Risk Assessment
UASI Urban Areas Security Initiative
UC Unified Command
USAR Urban Search and Rescue
USCG U.S. Coast Guard
USDA U.S. Department of Agriculture
USDOT United States Department of Transportation
VOAD Voluntary Organizations Active in Disasters
WEA Wireless Emergency Alerts
WUI Wildland Urban Interface
Table 20: Acronyms and Abbreviations
Emergency Operations Plan – Base Plan
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6.2. Appendix B: Glossary
● Access And Functional Needs (AFN): Individuals who have physical, developmental, or intellectual
disabilities; chronic conditions or injuries; limited English proficiency; older adults; children; low income,
homeless and/or transportation disadvantaged (e.g., dependent on public transit); as well as pregnant
people.
● Agency: An agency is a division of government with a specific function, or a non-governmental
organization {i.e., private contractor, business, etc.) that offers a particular kind of assistance. In ICS,
agencies are defined as jurisdictional {having statutory responsibility for disaster mitigation) or assisting
and/or cooperating {providing resources and/or assistance).
● Cultural Competence: The ability to understand, value, communicate with, and effectively interact with
people across cultures to ensure that the needs of all community members are addressed, with priority
given to culturally diverse communities. Cultural competence includes, but is not limited to, being
respectful and responsive to the cultural and linguistic needs of culturally diverse communities.
● Culturally Diverse Communities: Includes, but is not limited to, race and ethnicity, including indigenous
peoples, communities of color, and immigrant and refugee communities; gender, including women; age,
including the elderly and youth; sexual and gender minorities; people with disabilities; occupation and
income level including low-income individuals and the unhoused; education level; people with no or
limited English language proficiency; as well as geographic location.
● Department Operations Center (DOC): A facility used by a discipline or agency as a department level EOC.
Examples are departments within a political jurisdiction such as fire, police, public works as well as agency
divisions, districts, or regional offices. DOCs can be used at all SEMS levels above the field response level,
depending on the impacts of the emergency, demographic nature of the agency or organization, local policy
and procedures, and configuration of communications systems.
● Emergency: A condition of disaster or of extreme peril to the safety of persons and property caused by
such conditions as air pollution, fire, flood, hazardous material incident, storm, epidemic, riot, drought,
sudden and severe energy shortage, plant or animal infestations or disease, the governor's warning of an
earthquake or volcanic prediction, or an earthquake or other conditions, other than conditions resulting
from a labor controversy.
● Emergency (Federal Definition): Any hurricane, tornado, storm, flood, high-water, wind-driven water, tidal
wave, tsunami, earthquake, volcanic eruption, landslide, mudslide, snowstorm, drought, fire, explosion, or
other catastrophe in any part of the United States which requires federal emergency assistance to
supplement state and local efforts to save lives and protect public health and safety or to avert or lessen
the threat of a major disaster.
● Emergency Operations Center (EOC): A facility used for the centralized direction and/or coordination of
emergency operations. An effective EOC must provide adequate working space and be properly equipped
to accommodate its staff, have the capability to communicate with field units and other EOCs, and provide
protection commensurate with the projected risk at its location. EOC facilities are established by an
agency or jurisdiction responsible for the support of an emergency response.
● Emergency Operations Plan (EOP): The plan that each jurisdiction has and maintains for responding to
appropriate hazards.
● Emergency Plans: Those official and approved documents which describe principles, policies, concepts of
operations, methods, and procedures to be applied in carrying out emergency operations or rendering
mutual aid during emergencies. These plans include such elements as continuity of government,
emergency functions of governmental agencies, mobilization and application of resources, mutual aid, and
public information.
● Emergency Public Information: Information disseminated to the public by official sources during an
emergency, using broadcast and print media. This includes: (1) instructions on survival and health
preservation actions to take (what to do, what not to do, evacuation procedures, etc.), (2) status
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information on the disaster situation (number of deaths, injuries, property damage, etc.), and (3) other
useful information (state/federal assistance available).
● Incident: An occurrence, either human-caused or by natural phenomena, that requires action by
emergency response personnel to prevent or minimize loss of life or damage to property and/or natural
resources.
● Incident Command System (ICS): The nationally used, standardized on-scene emergency management
concept specifically designed to allow its user(s) to adopt an integrated organizational structure equal to
the complexity and demands of single or multiple disasters without being hindered by jurisdictional
boundaries. ICS is the combination of facilities, equipment, personnel, procedures, and communications
operating within a common organizational structure, with the responsibility for the management of
resources to effectively accomplish stated objectives pertinent to a disaster.
● Major Disaster (Federal Definition): Any hurricane, tornado, storm, flood, high-water, wind-driven water,
tidal wave, tsunami, earthquake, volcanic eruption, landslide, mudslide, snowstorm, drought, fire,
explosions, or other catastrophe in any part of the United States which, in the determination of the
president, causes damage of sufficient severity and magnitude to warrant major disaster assistance under
the federal disaster relief act, above and beyond emergency services by the federal government, to
supplement the efforts and available resources of states, local governments, and disaster relief
organizations in alleviating the damage, loss, hardship, or suffering caused thereby.
● Mutual Aid Agreement: A written agreement between agencies and/or jurisdictions in which they agree to
assist on another upon request, by furnishing personnel and equipment.
● Mutual Aid Coordinator: an individual at local government, operational area, region, or state level that is
responsible for coordinating the process of requesting, obtaining, processing, and using mutual aid
resources. mutual aid coordinator duties will vary depending on the mutual aid system.
● Mutual Aid Region (State Definition): A subdivision of the State Office of Emergency Services (OES)
established to assist in the coordination of mutual aid and other emergency operations within a
geographical area of the state consisting of two or more counties (operational areas).
● Office Of Emergency Services (OES): A state (California Governor's Office of Emergency Services),
operational area (county), city, or other jurisdiction administrative and operational function with the
mission of planning for, preparing for, reacting to, and recovering from disasters. The OES may not be
staffed on a full-time basis, although the function is necessary. The day-to-day operations may be
administered by a coordinator.
● Operational Area: An intermediate level of the state emergency services organization, consisting of a
county and all political subdivisions within the county area. A political subdivision includes any city, city
and county, county, district, or other local governmental agency or public agency authorized by law.
● Special District: A unit of local government (other than a city, county, or city and county) with authority or
responsibility to own, operate, or maintain a project (as defined in California code of regulations 2900(s))
for the purposes of natural disaster assistance. This may include a joint powers authority established under
Section 6500 et seq. of the code.
● Standardized Emergency Management System (SEMS): A system required by California government code
for managing response to multi-agency and multi-jurisdiction emergencies in the State of California. SEMS
consists of five organizational levels, which are activated as necessary: field response, local government,
operational area, region, and state. The state of California designated emergency management structure
for all government agencies, jurisdictions and districts mandated by law. Failure to comply with this law
may result in the loss of all state and federal funding for expenses incurred while dealing with a natural or
man-made disaster.
● Whole Community: A means by which residents, emergency management practitioners, organizational and
community leaders, and government officials can collectively understand and assess the needs of their
respective communities and determine the best ways to organize and strengthen their assets, capacities,
and interests.
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6.3. Appendix C: Authorities & Relevant Plans
Federal
● Americans with Disabilities Act of 1990
● Americans with Disabilities Act of 1990, Title II, Chapter 7, Emergency Management (2007)
● Comprehensive Preparedness Guide (CPG) 101 Version 3.0, 2021
● Emergency Management and Assistance, Title 44, CFR
● Emergency Planning and Community Right-to-Know Act, 42 USC Chapter 116
● Federal Civil Defense Act of 1950, Public Law 920, (Public Law, as amended)
● Homeland Security Presidential Directive, HSPD-3, Homeland Security Advisory System
● Homeland Security Presidential Directive, HSPD-5, Management of Domestic Incidents
● National Incident Management System (NIMS)
● National Response Framework (NRF)
● Public Assistance Program and Policy Guide, Version 4, June 1, 2020
● Presidential Policy Directive, PPD-8, National Preparedness
● Robert T. Stafford Disaster Relief & Emergency Assistance Act, (as amended), 42 U.S.C. 5121
● U.S. Army Corps of Engineers Flood Fighting, Public Law 84-99
State
● California Code of Regulations, Title 19, Public Safety
● California Code of Regulations, Title 2, Administration
● California Emergency Services Act
● California Disaster Assistance Act
● California Disaster and Civil Defense Master Mutual Aid Agreement
● California State Emergency Plan
● Governor's Executive Order W-9-91
● SB-833 Emergencies: Office of Emergency Services: Guidelines: Alert and Warning Systems
Local
● San Rafael Municipal Code, Title 7 – Emergency Services
● Marin County Community Wildfire Protection Plan (2020)
● Marin County Multi-Jurisdiction Local Hazard Mitigation Plan (2018)
● City of San Rafael Local Hazard Mitigation Plan (2017)
● City of San Rafael EOC Handbook (2023)
● City of San Rafael Hazard Playbook – Storm (2023)
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6.4. Appendix D: List of Disaster Assistance Resources
● Building Resilient Infrastructure and Communities (BRIC): The FEMA BRIC grant program aims to shift the
federal focus away from reactive disaster spending and toward research-supported, proactive investment
in community resilience by funding mitigation projects with an added focus on infrastructure projects and
community lifelines.86
● California Disaster Assistance Act (CDAA): The California Disaster Assistance Act (CDAA) authorizes Cal
OES to administer a disaster assistance program that provides state funding for costs incurred by local
governments due to a disaster event. Funding for the repair, restoration, or replacement of public real
property damaged or destroyed by a disaster is made available when the Director concurs with a local
emergency proclamation requesting state disaster assistance. The program also provides for the
reimbursement of local government costs associated with certain emergency activities undertaken in
response to a state of emergency proclaimed by the Governor. In addition, the program may provide
matching fund assistance for cost sharing required under federal public assistance programs in response to
a Presidential Major Disaster or Emergency Declaration. Generally, the state share reimbursed to an
applicant agency is no more than 75% of the eligible project costs. The CDAA also allows certain eligible
private nonprofit organizations to receive state assistance for extraordinary costs incurred while providing
assistance at the request of local government agencies during a disaster that falls under a Governor’s state
of emergency proclamation.
● Community Disaster Loan: The Federal Emergency Management Agency (FEMA) Community Disaster
Loan program provides forgivable loans capped at $5 million to units of local government based on real
revenue shortfalls due to a presidentially declared disaster. Typically, the loan may not exceed 25% of the
local government’s annual operating budget for the fiscal year of the disaster.87
● Federal Highway Administration (FHWA) Emergency Relief (ER): The FHWA Emergency Relief (ER)
program provides for the repair or reconstruction of Federal-aid highways and roads on Federal lands,
which have suffered serious damage because of (1) natural disasters or (2) catastrophic failures from an
external cause. Emergency repair work to restore essential travel, minimize the extent of damage, or
protect the remaining facilities, accomplished in the first 180 days after the disaster occurs, may be
reimbursed at 100 percent Federal share. The 180-day time period for 100-percent eligibility of
emergency repairs may be extended if a State cannot access a site to evaluate damages and the cost of
repair.88
● Federal Transit Administration (FTA) ER: The FTA ER program assists public transit operators in the
aftermath of an emergency or major disaster. This program helps states and public transportation systems
pay for protecting, repairing, and/or replacing equipment and facilities that may suffer or have suffered
serious damage because of an emergency, including natural disasters such as floods, hurricanes, and
tornadoes. The program can fund capital projects to protect, repair, or replace facilities or equipment that
are in danger of suffering serious damage, or have suffered serious damage because of an emergency. The
program can also fund the operating costs of evacuation, rescue operations, temporary public
transportation service, or reestablishing, expanding, or relocating service before, during or after an
emergency and is cost sharable with the CDAA.89
● FEMA Individual Assistance (IA): FEMA provides assistance to individuals and households through the
Individual Assistance (IA) Program, which includes the following programs: Mass Care and Emergency
Assistance; Individuals and Households Program (separated into Housing Assistance and Other Needs
Assistance); Disaster Case Management; Crisis Counseling Assistance and Training Program; Disaster Legal
Services; Disaster Unemployment Assistance; and Voluntary Agency Coordination.
86 https://www.fema.gov/grants/mitigation/building-resilient-infrastructure-communities/about
87 https://crsreports.congress.gov/product/pdf/IF/IF11600
88 https://www.fhwa.dot.gov/federal-aidessentials/catmod.cfm?id=96
89 https://www.transit.dot.gov/funding/grant-programs/emergency-relief-program
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● FEMA Public Assistance: FEMA’s PA grant program provides federal assistance to government
organizations and certain private nonprofit organizations following a presidential disaster declaration.
Eligible projects include debris removal, life-saving emergency protective measures, the repair,
replacement, or restoration of disaster-damaged publicly owned facilities, and the facilities of certain
private nonprofit organizations. The PA program also encourages the protection of these damaged
facilities from future events by providing financial assistance for hazard mitigation measures during the
recovery process.90 The federal share of assistance is up to 75 percent of the eligible cost. In some cases,
such as during the COVID-19 recovery process, the federal share may reimburse up to 100% of eligible
costs.91
● Fire Management Assistance Grant (FMAG): The FEMA FMAG program provides supplemental federal
assistance to states and affected local governments for the mitigation, management, and control of fires
burning on publicly or privately owned forests or grassland. A local fire agency must request an FMAG
through the Marin OA EOC to the Cal OES Fire and Rescue Branch or the California State Warning Center
(CSWC) while the fire is burning uncontrolled. Cal OES coordinates with FEMA on an expedited basis and
a funding decision is rendered in a matter of hours.92,93
● Flood Mitigation Assistance (FMA): The FEMA FMA grant program provides funding for projects that
reduce or eliminate the risk of repetitive flood damage to buildings insured by the National Flood
Insurance Program. Eligible applicants include states, local communities, federally recognized tribes, and
U.S. territories.94
● Hazard Mitigation Grant Program (HMGP): The FEMA HMGP provides funding to eligible units of local
government to support their efforts to rebuild following a disaster in a way that reduces future losses in
their communities. Hazard mitigation includes long-term efforts to reduce risk and the potential impact of
future disasters.95
● Small Business Administration (SBA) Disaster Loans: SBA provides low- or no-interest disaster loans to
help businesses and homeowners recover from declared disasters. The SBA declaration process has a
lower threshold than FEMA and will only assist those who do not meet FEMA requirements.
● U.S Department of Agriculture (USDA) Natural Resources Conservation Service (NCRS): USDA’s Natural
Resources Conservation Service provides financial and technical assistance to local governments in
response to imminent and ongoing threats to watersheds following an emergency. Upon request of the
local government, NRCS provides funds and personnel to assess damages to watersheds and identify
needed actions. The program is cost sharable with CDAA.96
90 https://www.fema.gov/assistance/public/program-overview
91 https://www.fema.gov/press-release/20210203/fema-statement-100-cost-share
92 https://www.fema.gov/assistance/public/fire-management-assistance
93 https://www.caloes.ca.gov/cal-oes-divisions/recovery/public-assistance/fire-management-assistance-grant
94 https://www.fema.gov/grants/mitigation/floods
95 https://www.fema.gov/grants/mitigation/hazard-mitigation
96 https://www.nrcs.usda.gov/wps/portal/nrcs/site/national/home/
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6.5. Zonehaven Map
City of San Rafael evacuation zones are donated with a “SNR-EXXX” label. The first two numbers indicate the fire
station with first response to that area. For example, SNR-E551, Station 55 has first response.
Figure 7: Zonehaven Evacuation Map
RESOLUTION NO. 15254
RESOLUTION OF THE CITY COUNCIL OF THE CITY OF SAN RAFAEL ADOPTING
THE CITY OF SAN RAFAEL EMERGENCY OPERATIONS PLAN
WHEREAS, the City of San Rafael (“City”) recognizes a vast array of potential
natural and human caused disasters pose a risk to the people and property within our
community; and
WHEREAS, in the interest of public health, safety, and welfare the City develops
training and plans to guide the protection of persons, property, and the environment in
the event of a disaster; and
WHEREAS, the California Emergency Services Act requires cities to have an
Emergency Operations Plan (EOP) to ensure effective and efficient operations in the
event of emergency or disaster; and
WHEREAS, the Federal National Incident Management System (NIMS) and
California’s Standardized Emergency Management System (SEMS) legislation require
the creation, maintenance, training, and exercising of emergency response protocols by
every local government; and
WHEREAS, the State Legislature has mandated that all such plans be written
using the SEMS structure; and
WHEREAS, the City of San Rafael EOP describes how the City will manage and
respond to major emergency incidents including implementation of an Incident
Command System, the Standardized Emergency Management System, and the
National Incident Management System; and
WHEREAS, the EOP is consistent with San Rafael's 2040 General Plan and
implements Action S-6.1C recommending updating of the Emergency Operations Plan;
and
WHEREAS, adoption by the City Council for the City of San Rafael,
demonstrates the City’s commitment to fulfilling the goals and objectives outlined in the
EOP; and
NOW, THEREFORE, BE IT RESOLVED, that the City of San Rafael adopts the
City of San Rafael Emergency Operations Plan as an official guiding document for use
during disasters and time of extreme peril; and
BE IT FURTHER RESOLVED, that the City of San Rafael will submit this
resolution to the Marin County Office of Emergency Management.
I, Lindsay Lara, Clerk of the City of San Rafael, hereby certify that the foregoing
Resolution was duly and regularly introduced and adopted at a regular meeting of the
San Rafael City Council held on Monday, October 2, 2023 by the following vote, to wit:
AYES: COUNCILMEMBERS: Bushey, Hill, Kertz, Llorens Gulati & Mayor Kate
NOES: COUNCILMEMBERS: None
ABSENT: COUNCILMEMBERS: None
Lindsay Lara, City Clerk