HomeMy WebLinkAboutPD Fixed Allotment Funding to Replace the San Rafael Police Department's 9-1-1 Call Processing Equipment____________________________________________________________________________________
FOR CITY CLERK ONLY
Council Meeting: December 15, 2025
Disposition: Resolution 15486
Agenda Item No: 2.c
Meeting Date: December 15, 2025
SAN RAFAEL CITY COUNCIL AGENDA REPORT
Department: Police Department
Prepared by: Roy Leon, Police Captain City Manager Approval: ______________
TOPIC: FIXED ALLOTMENT FUNDING TO REPLACE THE SAN RAFAEL POLICE
DEPARTMENT’S 9-1-1 CALL PROCESSING EQUIPMENT
SUBJECT: RESOLUTION AUTHORIZING THE USE OF FUNDING IN AN AMOUNT NOT TO
EXCEED $490,000 FROM THE CALIFORNIA STATE OFFICE OF EMERGENCY
SERVICES 9-1-1 COMMUNICATIONS BRANCH AND TO AUTHORIZE THE CITY
MANAGER TO EXECUTE THE SCOPE OF WORK AGREEMENT WITH AT&T TO
REPLACE THE SAN RAFAEL POLICE DEPARTMENT’S ON-PREMISE 9-1-1 CALL
PROCESSING EQUIMPMENT, UNDER THE TERMS AND CONDITIONS OF THE
EXISTING MASTER PURCHASE AGREEMENT WITH AT&T
RECOMMENDATION:
To adopt a resolution authorizing the use of funding in an amount not to exceed $490,000 from the State
of California Office of Emergency Services 9-1-1 Communications Branch and authorize the City
Manager to execute the Scope of Work Agreement with AT&T to replace the San Rafael Police
Department’s current and outdated on-premise 9-1-1 call processing equipment, under the terms and
conditions of the existing Master Purchase Agreement with AT&T.
BACKGROUND:
The Police Department’s current 911 call processing equipment (CPE) was installed in 2013 and is now
outdated and in need of replacement. Industry standards recommend upgrades every five years or when
major advancements occur.
The State of California Office of Emergency Services (OES) Communications Branch manages the
replacement of 911 call processing equipment across the state. They evaluated the Police Department’s
911 emergency call volume and determined that it qualifies for a fixed allotment of $490,000 to be used
to purchase new call processing equipment.
ANALYSIS:
In order to accept the $490,000 allotment of funds, the City Council must authorize the use of funds for
this purpose. Acceptance of the allotment of funds commits the San Rafael Police Department to maintain
public safety answering services 24 hours a day, seven days a week, for a minimum of five years.
SAN RAFAEL CITY COUNCIL AGENDA REPORT / Page: 2
Following the proposed approval, the OES Communications Branch will implement a non-mandatory
Master Purchase Agreement (MPA) with AT&T that enables AT&T to invoice the 911 OES
Communications Branch directly for the purchase of 911 systems and service.
This project represents the first major transition to a next-generation 911 platform. The new technology
will improve call clarity and help reduce response times. It will also enhance location accuracy through
GPS—supporting both voice and text-to-911 calls, including situations where a call may disconnect. Upon
approval, the department will immediately move forward with this project via AT&T.
FISCAL IMPACT:
There is no fiscal impact. The associated costs are fully funded through the State of California Office of
Emergency Services 9-1-1 Communications Branch. If approved, all invoices and payments for purchase
and installation will be sent directly to AT&T from the OES Communications Branch.
The replacement of the call processing equipment will include all services, equipment, and systems, to
be used to answer 91-1 calls. The cost breakdown for the equipment, installation, and maintenance
service for five (5) years is:
• 7 systems - Communications Center $434,421
• 6 Phone Sets – Records Office $28,753
• Total estimated sales tax $13, 662
• Total $476,836
OPTIONS:
The City Council has the following options to consider on this matter:
1.Approve and adopt resolution.
2.Take no action.
RECOMMENDED ACTION:
To adopt a resolution authorizing the use of funding in an amount not to exceed $490,000 from the State
of California Office of Emergency Services 9-1-1 Communications Branch and authorize the City
Manager to execute the Scope of Work Agreement AT&T to replace the San Rafael Police Department’s
current and outdated on-premise 9-1-1 call processing equipment, under the terms and conditions of the
existing Master Purchase Agreement with AT&T.
ATTACHMENTS:
A.Resolution
B.Letter from California OES - Fixed Allotment Funding of $490,000
C.Quote Summary
D.Scope of Work by AT&T
RESOLUTION NO. 15486
RESOULUTION AUTHORIZING THE USE OF FUNDING IN AN AMOUNT NOT TO EXCEED
$490,000 FROM THE CALIFORNIA STATE OFFICE OF EMERGENCY SERVICES 9-1-1
COMMUNICATIONS BRANCH AND TO AUTHORIZE THE CITY MANAGER TO EXECUTE
THE SCOPE OF WORK AGREEMENT WITH AT&T TO REPLACE THE SAN RAFAEL
POLICE DEPARTMENT’S ON-PREMISE 9-1-1 CALL PROCESSING EQUIMPMENT, UNDER
THE TERMS AND CONDITIONS OF THE EXISTING MASTER PURCHASE AGREEMENT
WITH AT&T
WHEREAS, the State of California 9-1-1 Emergency Communications Branch has
deemed eligible $490,000 to the City of San Rafael; and
WHEREAS, the legislature mandated these funds to be spent for replacement or
upgrade of the City of San Rafael Police Department’s 9-1-1 emergency call processing
equipment and services; and
WHEREAS, the State of California 9-1-1 Emergency Communications Branch has
identified AT&T as being a provider of emergency telephone call processing equipment and
services under the Master Purchase Agreement; and
WHEREAS, AT&T installed the original 9-1-1 emergency call processing equipment and
services for the City of San Rafael Police Department and has provided an estimated cost quote
as outlined in the terms and conditions of the Master Purchase Agreement; and
WHEREAS, pursuant to San Rafael Municipal Code 2.55.2100.E, purchases made
through contracts maintained by the State of California are exempt from bidding; and
NOW, THEREFORE, BE IT RESOLVED, that the City Council hereby approves authorizing the
use of funding in an amount not to exceed $490,000 from the State of California Office of
Emergency Services 9-1-1 Communications Branch and authorize the City Manager to execute
the Scope of Work Agreement AT&T to replace the San Rafael Police Department’s current
and outdated on-premise 9-1-1 call processing equipment, under the terms and conditions of
the existing Master Purchase Agreement with AT&T.
I, LINDSAY LARA, Clerk of the City of San Rafael, hereby certify that the foregoing resolution
was duly and regularly introduced and adopted at a regular meeting of the City Council of said
City held on Monday, the 15th day of December 2025, by the following vote to wit:
AYES: COUNCILMEMBERS: Bushey, Hill, Kertz, Llorens Gulati & Mayor Kate
NOES: COUNCILMEMBERS: None
ABSENT: COUNCILMEMBERS: None
LINDSAY LARA, City Clerk
GAVIN NEWSOM
GOVERNOR
NANCY WARD
DIRECTOR
601 SEQUOIA PACIFIC BLVD, SACRAMENTO, CA 95811
PUBLIC SAFETY COMMUNICATIONS
(916) 894-5007 TELEPHONE
July 24, 2025 Tracking Number: 27371
Alexis Nielsen, Support Services Supervisor
San Rafael Police Department
1375 Fifth Ave
San Rafael CA, 94901
Subject: Customer Premise Equipment (CPE) Fixed Allotment Funding On
Premise Solution
Dear Alexis Nielsen:
The California 9-1-1 Emergency Communications Branch (CA 9-1-1 Branch) has received
your Advance Notification for Call Processing Equipment (CPE) Funding letter of intent to
replace the 9-1-1 system at your Public Safety Answering Point (PSAP). Acceptance of
CPE Allotment funds from the CA 9-1-1 Branch commits your agency to PSAP operations
24 hours-a-day, seven days-a-week, for a minimum of five years. If PSAP operations are
not maintained at that level, the San Rafael Police Department may become financially
responsible for all subsequent CPE maintenance and 9-1-1 network service charges. Our
evaluation of recent 9-1-1 emergency call volume qualifies the San Rafael Police
Department for a Fixed Allotment of $490,000 to be used to purchase an on premise
solution. The Fixed Allotment funding will expire upon expiration/cancellation of the
current MPA if your CPE approval process has not been initiated.
The CA 9-1-1 Branch has implemented a non-mandatory Master Purchase Agreement
(MPA) that enables participating vendors to invoice the CA 9-1-1 Branch directly for the
purchase of 9-1-1 systems and services. Price lists are available at:
https://www.caloes.ca.gov/office-of-the-director/operations/logistics-management/public-
safety-communications/ca-9-1-1-emergency-communications-branch/ca-911-services-
contracts/
The CA 9-1-1 Branch CPE Funding Policy and Funding Processes are detailed in the
9-1-1 Operations Manual Chapter III available at:
https://www.caloes.ca.gov/office-of-the-director/operations/logistics-management/public-
safety-communications/ca-9-1-1-emergency-communications-branch/ca-911-operations-
manual/
Please contact me directly with any questions at devin.broussard@caloes.ca.gov or
(916) 894-5057.
Sincerely,
Devin Broussard, 9-1-1 Advisor
CA 9-1-1 Emergency Communications Branch
Date: 9/29/2025
Version: 4.0
Account Manager: Shelby Lewis Motorola VESTA
Phone: (951) 312-3416 Contract Number: 6136-2020
Email: sl2387@att.com
25.5 9-1-1 CPE Basic Stand-Alone System Cost
A B C D E F G
Line
Item #
Feature Name Quantity Basic System Price Implementation
Price
Monthly
Maintenance Price
Total Extended 5-
Year Cost
C*[D+E+(F*60)]
25.5.6 System - 7 Positions 1 $ 139,283.09 $ 65,516.95 $ 3,827.02 $ 434,421.24
25.8 Applications Peripherals
A B C D E F G
Line
Item #
Feature Name Quantity Basic System Price Implementation
Price
Monthly
Maintenance Price
Total Extended 5-
Year Cost
C*[D+E+(F*60)]
25.8.8 IP Phone Set 6 $ 1,403.66 $ 760.00 $ 43.81 $ 28,753.56
245,392.80$
Estimated Sales Tax Rate:9.25%217,782.00$
Total Estimated Taxable Amount:147,705.05$ 13,662.72$
476,837.52$ 5-Year Grand Total:
Quote Summary
Quote Summary
Total 5-Year MRC:
Total NRC:
Total Estimated Sales Tax:
San Rafael PD
Page 1 of 1
Proprietary Information: Not for use or disclosure outside of
AT&T and Customer except under written consent.
San Rafael PD SOW Date: 19NOV2025
Version 3.0
This Scope of Work and associated Cost Table is valid 120 day from above date.
This document is AT&T Strictly Proprietary and Confidential and is not to be shared without specific
written approval from AT&T.
San Rafael PD
With
SCOPE OF WORK
For
VESTA 9-1-1 On-Prem Call Handling
Project
San Rafael PD SOW Date: 19NOV2025
Version 3.0
This Scope of Work and associated Cost Table is valid 120 day from above date.
This document is AT&T Strictly Proprietary and Confidential and is not to be shared without specific
written approval from AT&T.
Table of Contents
1.0 OVERVIEW ........................................................................................................................1
1.1 STATEMENT OF PURPOSE ..................................................................................................1
1.2 LIST OF EQUIPMENT, SOFTWARE, ACD BUNDLES (ADDONS) AND MAINTENANCE ........ ERROR!
BOOKMARK NOT DEFINED.
1.3 DESCRIPTION OF RE-USED EQUIPMENT ..............................................................................2
1.4 DESCRIPTION OF EQUIPMENT PROVIDED BY THE PSAP .......................................................2
1.5 EXCLUDED EQUIPMENT LIST ..............................................................................................2
1.6 EQUIPMENT REMOVAL & DISPOSAL ...................................................................................2
2.0 DESIGN SOLUTION ..........................................................................................................2
2.1 SYSTEM OVERVIEW...........................................................................................................2
2.2 DESCRIPTION OF NETWORK ELEMENTS ..............................................................................3
2.3 I3/CAL OES ESINET INTEGRATION REQUIREMENTS ............................................................3
2.4 BUILDING MODIFICATIONS .................................................................................................3
3.0 9-1-1 TRAFFIC AND DATA FLOWS .................................................................................3
4.0 CHANGE REQUESTS .......................................................................................................4
5.0 ACCEPTANCE TESTING..................................................................................................5
5.1 SYSTEM ACCEPTANCE OVERVIEW ......................................................................................5
5.2 MOVES, ADDS, CHANGES (MAC) ......................................................................................5
6.0 PROJECT TEAM ...............................................................................................................6
6.1 CONTACT INFORMATION ....................................................................................................6
7.0 RESPONSIBILITIES ............................................................................................................6
7.1 AT&T RESPONSIBILITIES ......................................................................................................6
7.2 AGENCY RESPONSIBILITIES ...................................................................................................6
7.3 CAL OES RESPONSIBILITIES .................................................................................................7
7.4 PNSP RESPONSIBILITIES ......................................................................................................7
7.5 RNSP RESPONSIBILITIES ......................................................................................................7
8.0 INSTALLATION SCHEDULE ...............................................................................................7
9.0 MAINTENANCE PLAN ......................................................................................................8
9.1 MAINTENANCE AND REMOTE ACCESS SERVICES CAPABILITIES ............................................8
9.2 POST-INSTALLATION SUPPORT LIMITATIONS .......................................................................8
10.0 TRAINING ..........................................................................................................................9
10.1 SUPERVISOR/DISPATCHER TRAINING ...................................................................................9
10.2 TRAINING DOCUMENTATION .................................................................................................9
APPENDIX A: PSAP COMPLIANCE - SITE CERTIFICATION DOCUMENT ........................... 10
APPENDIX B: LAN/WAN POLICY ............................................................................................ 11
San Rafael PD SOW Date: 19NOV2025
Version 3.0
This Scope of Work and associated Cost Table is valid 120 day from above date.
This document is AT&T Strictly Proprietary and Confidential and is not to be shared without specific
written approval from AT&T.
APPENDIX C: DISPATCH AND EQUIPMENT FLOOR PLANS ................................................ 12
APPENDIX D: PRICING & TERMS ............................................................................................ 14
APPENDIX E: CHANGE ORDER REQUEST FORM ................................................................. 15
APPENDIX F: MAINTENANCE PROCEDURES ....................................................................... 16
APPENDIX G: SYSTEM ACCEPTANCE CHECKLIST AND AUTHORIZATION CHECKLIST . 17
San Rafael PD SOW Date: 19NOV2025
Version 3.0 Page 1 Prepared By: Shelby Lewis
1.0 OVERVIEW
1.1 Statement of Purpose
The purpose of this Statement of Work (SOW) is to describe the responsibilities of AT&T,
the California Office of Emergency Services (Cal OES) 9-1-1 Branch, and the Public Safety
Answering Point (PSAP) with respect to the scope of work, deliverables, and terms and
conditions of the project described herein.
The SOW shall be subject to the terms and conditions of the Master Purchase Agreement
# 6136-2020 and line Item # 22.8.8 dated July 16, 2020, by and between AT&T and San
Rafael PD also known as "PSAP". In the event there is a conflict between the terms and
conditions of this SOW and the Master Purchase Agreement, the Master Purchase Award
shall take precedence. All exhibits, appendices, and attachments are incorporated herein
by reference.
Cal OES 911 will be using Master Purchase Agreement # 6136-2020 to purchase
Customer Premise Equipment (CPE) and maintenance services. This SOW is not intended
to restate the requirements of the Master Purchase Award but instead describes the
requirements of the PSAP's essential business needs for a successful Premise-Based Call
Handling solution and deployment.
1.2
Equipment Description
Qty Backroom Equipment
1 Rack/Cabinet (7’)
1 Redundant Call Handling System (servers, switches, etc.)
8 FXS Ports (9-1-1 CAMA Trunks)
22 FXO Ports (Admin analog lines)
0 PRI Interface to customer Avaya Switch
0 No SIP Interface to Agency 8x8 PBX (HA Pair) will be analog ATA (4ports)
2 i3 Network Interface Ports to Cal OES PNSP Provider
1 Firewall
1 Time Sync System (“NetClock”)
Qty Position Equipment
7 VESTA 9-1-1 Intelligent Workstations (includes CPU, VESTA backroom
interface components, Audio Interface equipment, keyboard, and mouse).
0 VESTA 9-1-1 Laptop (includes VESTA backroom interface components,
Audio Interface equipment, docking station, keyboard, and mouse).
6 IP Phones Admin for records
7 24” Monitor
7 Genovation 48 button keypad
San Rafael PD SOW Date: 19NOV2025
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1.3
1.4 Description of Re-used Equipment
The following equipment has been certified to be compatible with current technology and
in good condition. This equipment will be reutilized:
Qty Item Description
- Net-clock 9483 Customer Netclock if customer not funded.
1.5 Description of Equipment Provided by the PSAP
Qty Item Description
1 Netclock if Cal OES can’t fund new.
1.6 Excluded Equipment List
System components NOT included in the sale:
Item Description
CDR Printer / ePrinter
Back-room and Position UPS will use building UPS.
1.7 Equipment Removal & Disposal
Motorola Equipment
The following existing equipment will be left at the PSAP’s building by AT&T:
Existing 9-1-1 CPE equipment, workstations, and ancillary components
Miscellaneous components not being re-used.
In the event the old equipment must be removed, AT&T technicians will work with the
PSAP’s personnel to remove the above equipment. AT&T technicians will place the
existing equipment in an area designated by the PSAP. AT&T technicians will not remove
any existing equipment from San Rafael PD’s building.
2.0 DESIGN SOLUTION
2.1 System Overview
VESTA is a Premise-Based, Call Handling solution, and VESTA 9-1-1, application that
efficiently handles incoming calls, texts, TTY (Baudot) and Real-Time Text (RTT). VESTA
9-1-1 receives and routes both emergency and non-emergency calls by either Automated
Call Distribution (ACD) or design shared line appearance (non-ACD). VESTA 9-1-1 allows
call takers the ability to seamlessly answer and service 9-1-1 calls from Wireless, Wireline,
San Rafael PD SOW Date: 19NOV2025
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VoIP, and multimedia devices. VESTA 9-1-1 provides detailed location information in a
flexible i3 or a legacy Format 04 format as desired and selected by the client.
2.2 Description of Network Elements
For equipment deployed at PSAP, the VESTA 9-1-1 network elements are always
deployed redundantly for public safety grade performance. Each piece of the AT&T Local
Area Network (LAN) is redundant at the PSAP. Specifically for the Agency, the following
physical LAN Elements are supplied minimally:
• 2 Switches
• 2 Media Gateways
• 2 Power Distribution Units
• 2 UPS (if required) will use customer building UPS
Network Element (System) Connectivity is over the PNSP and RNSP SIP trunks in
accordance with the Cal OES requirements specified in "NG9-l-1 Emergency Services I
ESInet - i3 Cloud PSAP Interconnection Control Document (ICD) for Interoperability
Testing (IOT) and Production".
2.3 i3/Cal OES ESInet Integration Requirements
The i3 connection point provides (2) Ethernet ports to the PNSP and RNSP Ethernet
handoff. The AT&T demarcation is the Ethernet ports on the AT&T provided On-prem Call-
Handing equipment.
2.4 Building Modifications
All building modifications are the responsibility of the PSAP. The AT&T Project Manager
will work closely with the PSAP to determine proper timeline coordination for a smooth
system implementation. Please refer to Appendix A for the specific modifications to be
performed by the PSAP.
3.0 9-1-1 Traffic and Data Flows
a) Legacy 9-1-1 - For sites that are on the ESlnet without NGCS functionalities; CAMA
Gateways are deployed in support of the legacy call flow. The ingress 9-1-1 calls are
delivered to the PSAP via CAMA trunks to the local PSAP.
b) Transitional 9-1-1 - For PSAPs where SIP AGG NGCS i3 call origination is not 100%
complete, CAMA Gateways are deployed in support of the legacy call flow. AT&T provides
legacy local CDRs for CAD spill and local logging recorder as serial.
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Gateway Converts CAMA to SIP for delivery of Legacy 9-1-1 to CHS. xxx provides legacy local CDRs for CAD spill
and local logging recorder as serial, IP, or in other formats depending on CAD/Recorder requirements.
c) SIP and i3 Origination - Once all Ingress for the PSAP is transitioned off of the Legacy
Selective Router (LSR), all calls will be delivered over NGCS via PNSP and RNSP.
ALI (format) spill to CAD and Recorders are not under the control of AT&T. If CAD or
Recorder operational discrepancy arises, PSAP will be responsible to engage the
respective vendors to mitigate the issue.
Once the NGCS is in place, the CHS Server to Client relationship is supported over the
PNSP and RNSP trunks as defined in "NG9-1-1 Emergency Services I ESlnet - i3 Cloud
PSAP Interconnection Control Document (ICD) for Interoperability Testing (IOT) and
Production".
4.0 CHANGE REQUESTS
Consistent with the terms and conditions of MPA 6136-2020, during the implementation
phase, Change Requests will be allowed upon approval from the PSAP, CAL OES and
AT&T.
During the implementation phase, the PSAP may at any time, by written order, and without
notice to AT&T’s sureties, submit a change order to AT&T. If the change request is feasible;
then, within ten (10) working days of receiving a proposed change order, AT&T will submit
a written cost estimate, which may include adjustments to the Project Price, Project
Schedule, Statement of Work, Acceptance Criteria, or any other obligations of AT&T.
AT&T, PSAP, and/or CAL OES may also decline the change order, depending on the
nature of the requested changes.
San Rafael PD SOW Date: 19NOV2025
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Change requests will be tracked by AT&T’s Project Manager and communicated to the Cal
OES 9-1-1 Advisor.
The PSAP will appoint a single individual as a Project Manager. Change Requests will be
approved in writing by the PSAP Project Manager and CA 9-1-1 Branch. AT&T will not
proceed with any work contemplated in any proposed Change Request until AT&T receives
written notification of approval from Cal OES to proceed.
Throughout the Change Request process, the AT&T Project Manager will ensure:
• Document / Receive the initial Change Request.
• Provide AT&T reviewed and approved Change Request to CA 9 -1-1 Branch and/or
PSAP.
• Receive the AT&T, PSAP, and CA 9-1-1 Branch approved Change Request.
• Managing implementation of the approved Change Request.
• Update documentation, if applicable, for approved Change Request.
See Appendix E Change Request Form.
5.0 ACCEPTANCE TESTING
5.1 System Acceptance Overview
AT&T will notify PSAP when equipment and software are installed and ready for
acceptance testing. Final system acceptance for this SOW will occur when the standards
of performance for the State of California contract have been met.
Upon the successful completion of the 240 consecutive hours of operation following the
cutover date, and within five (5) business days, the PSAP shall execute the System
Acceptance Checklist and Authorization Checklist (See Appendix G) and provide signed
copies to the CA 9-1-1 Branch and AT&T.
5.2 Moves, Adds, Changes (MAC)
After customer acceptance, any PSAP requested changes will follow the Moves, Adds,
Changes (herein known as MAC) process, where the PSAP will make a MAC request to
AT&T. If MAC is accepted by AT&T and if approved by Cal OES (if applicable); then, AT&T
will provide the PSAP a MAC quote including work to be performed, timeline, and cost.
AT&T will coordinate with the PSAP and Cal OES (if applicable) and commence the work
once AT&T receives the signed MAC quote and a Purchase Order (PO) from the PSAP.
The work will be performed on a Time and Materials basis at the prevailing contract rates.
San Rafael PD SOW Date: 19NOV2025
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6.0 PROJECT TEAM
6.1 Contact Information
Contacts
Role Name Phone E-mail
Application Sales
Executive Shelby Lewis Phone: (951) 312-3416 sl2387@att.com
9-1-1 Systems
Technician Ross Fanning Phone: (888) 500-49-1-1
Sales Engineer Bryce Jacoby Phone: (262) 707-9430 bj3141@att.com
PSAP Manager Alexis Nielsen Phone: (415) 485-3000 507@srpd.org
An AT&T (remote) Project Manager will be assigned for this system implementation. The
Project Manager is responsible to plan, organize, control, direct and coordinate people,
and material resources throughout the life of the project.
7.0 RESPONSIBILITIES
7.1 AT&T Responsibilities
− Delivery of equipment
− Security of equipment, until equipment is delivered to customer premise.
− Disposal of packaging materials and debris.
− Any damage caused by AT&T (or AT&T’s subcontractors) to equipment, building, or
other property.
− Installation of backroom equipment in racks/cabinets.
− Dressing of all cables.
− If applicable, installation of appropriate cabling from equipment room to all cloud call
handling positions.
− NENA i3 / ANI/ALI handoff to CAD
7.2 Agency Responsibilities
Equipment Room
− Provide locked, limited access to the equipment room.
− Provide space for backroom cabinet / rack as agreed upon and depicted in below
drawing.
− Adequate space for working area and for spare part/equipment storage (if applicable).
− Furnishing HVAC equipment that will keep the backroom temperature and humidity
levels of 72 degrees F+/- 5 and less than 50% relative humidity.
− Provide/verify that each AT&T backroom equipment cabinet/rack has two dedicated
redundant NEMA 5-20R circuits. Each circuit is dedicated with its own circuit breaker.
− Earth ground for AT&T provided equipment. Customer has Power rail system in PSC
Comm room.
Dispatch Room
− Furniture selected by PSAP is compatible with or will be modified by the PSAP to be
compatible with, the selected system equipment.
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− Provide/verify that each AT&T dispatch position has one 15 or 20 amp (NEMA 5-
15/20R) breakered circuit dedicated to emergency call-taking with a quad outlet.
Ancillary electrical components such as heaters, lights, and furniture will not be on this
circuit(s).
− Provide conduit run from each dispatch position to backroom equipment.
General
− Access to building for AT&T and subcontractors.
− Conduit and coring of walls.
− Adequate power and power outlets and circuit breakers.
− PSAP to provide all radio and CAD equipment.
− Security to prevent theft of AT&T provided equipment.
− On-going upkeep for room requirements listed.
− Technical expertise from PSAP’s other vendor’s during planning, installation and cut
over.
− The PSAP’s Project Manager will facilitate the resolution of any problem determined
with these interfaces pertaining to the radio, CAD, recorders, NetClock or other PSAP
owned interfaces.
− Full and free access to the 9-1-1 related equipment to provide service (subject to
PSAP’s security regulations)
Note: The PSAP’s LAN may not share the same LAN Segments as the cloud-based call
handling LAN. Cloud-based call handling IP packets must be segregated from CLETS,
NCIC, DMV, CWS, and all other PSAP network traffic.
7.3 Cal OES Responsibilities
− Project tasks / timeline escalation contact
− Change Request reviews and approvals
7.4 PNSP Responsibilities
− Provide AT&T the proper physical hand-off to connect cloud-call Handling at the PSAP
to NGCS.
− Provide AT&T NGCS Test and Acceptance Plan and provide resources to work with
AT&T to verify system operational readiness within the agreed upon project timeline.
7.5 RNSP Responsibilities
− Provide AT&T the proper physical hand-off to connect cloud-call Handling at the PSAP
to NGCS.
− Provide AT&T NGCS Test and Acceptance Plan and provide resources to work with
AT&T to verify system operational readiness within the agreed upon project timeline.
8.0 INSTALLATION SCHEDULE
The following table is provided as a guideline only. The official implementation schedule will
be negotiated between the PSAP, PNSP, RNSP, Cal OES, and AT&T Project Managers.
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Changes to the final agreed upon schedule may be made by mutual consent of AT&T, PNSP,
RNSP, Cal OES and the PSAP and must be documented on the “9-1-1 CPE PSAP
Implementation Form”.
Pricing is based on installation being performed during AT&T’s normal business hours (M -F,
8:00am - 5:00pm, excluding AT&T holidays). Installation activities outside of AT&T’s normal
business hours are available at prevailing after hour tariff.
9.0 MAINTENANCE PLAN
9.1 Maintenance and Remote Access Services Capabilities
AT&T on-prem solution complies with the requirements identified in contract 6136-2020,
Exhibit 21, TECHNICAL REQUIREMENTS.
PSAP is required to hold CPE service for a minimum of five (5) years. The Contractor shall
furnish and replace all evergreen services and parts for a period of five (5) years beginning
on the first day following System Acceptance.
The 9-1-1 system is provisioned to allow AT&T (and CPE provider) to remote access into
the 9-1-1 system in order to identify software and hardware problems and make repairs. In
the event that the equipment cannot be repaired remotely, AT&T technicians will be
dispatched to the PSAP to facilitate onsite repairs.
If anyone other than AT&T or AT&T sub-contractors performs maintenance or repair of the
AT&T provided system, and, as a result, further repair by AT&T and/or AT&T
subcontractor(s) is required, such further repairs will be made at AT&T's then applicable
time and material rates.
9.2 Post-Installation Support Limitations
AT&T’s support obligations hereunder will not apply to any AT&T supported product if
adjustment, repair, or parts replacement is required because of:
• Accident, neglect, tampering, misuse, improper / insufficient grounding, failure of
electric power; failure of the PSAP and/or others to provide appropriate environmental
conditions, relocation of hardware or software, or causes other than ordinary use.
• Repair or alteration, or attempted repair or alteration of any AT&T supported product
(hardware and/or software) by the PSAP or others.
• Connection of another machine, device, application, or interface to AT&T supported
equipment (hardware and/or software) by the PSAP or others, which has caused
damage to AT&T supported equipment.
• Degradation of performance to AT&T systems due to non -compliance with the
Customer Site Preparation Requirements (excessive heat, humidity, moisture,
condensation, dust, EMI, etc.)
• Damage or destruction caused by natural or man-made acts or disasters.
• Degradation of performance to AT&T systems due to the installation of third-party
software applications or Operating System patches, service packs, hot-fixes, or
Windows services and not specifically certified, approved, and registered by AT&T for
use at the site(s) identified herein.
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• Support described herein does not include cosmetic repairs, refurbishment, furnishing
consumables, supplies or accessories, making accessory changes or adding additional
devices or software applications.
AT&T is NOT responsible for the performance of third-party applications/systems.
10.0 TRAINING
10.1 Supervisor/Dispatcher Training
AT&T and/or its subcontractor will provide Call-taker/Dispatcher and Supervisor/System
Administrator training for the CPE solution. The training will be done during normal
business hours (8 am – 5 pm) Monday through Friday.
10.2 Training Documentation
Training documentation will include Training Workbooks for End-users and Administrators.
Hard copies will be provided during training for each participant. A soft copy in PDF format
can be provided to the PSAP Administrator / Trainer personnel as well if desired.
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Appendix A: PSAP Compliance - Site Certification Document
San Rafael PDs Office Compliance - Site Certification Document
This Section meets the State contract requirement for AT&T to provide a Site Readiness Checklist to the Agency.
A site survey has been made and site modifications will be needed to meet the following requirements for equipment
installation. The following site modifications must be completed by the PSAP prior to AT&T beginning the installation
of the new or upgraded system. The completion of all building modifications is the responsibility of the PSAP. In the
event that AT&T attempts to begin installation and subsequently discovers that these modifications have not been
met as specified, AT&T may postpone implementation. A quote will be provided to the PSAP for any additional costs
incurred by AT&T because of the postponement. Any additional costs that are incurred for site modifications because
of the postponement will be the responsibility of the PSAP. Work will be rescheduled upon completion of the required
modifications.
Hazardous Materials
Customer will maintain Customer’s location where AT&T is to perform work in a suitable and safe working
environment, free of Hazardous Materials. AT&T does not handle, remove or dispose of, nor does AT&T accept any
liability for, any Hazardous Materials at Customer’s location. If AT&T encounters any such Hazardous Materials,
AT&T may terminate this Statement of Work or suspend performance until Customer removes and cleans up at its
expense Hazardous Materials in accordance with this Statement of Work and ap plicable law. For purposes hereof,
“Hazardous Materials” means any substance whose use, transport, storage, handling, disposal, or release is
regulated to any law related to pollution, protection of air, water, or soil, or health and safety.
1) Provide space in existing cabinet as depicted in below drawing (in red)
2) Provide two dedicated NEMA 5-20R (20 amp) circuits for the AT&T cabinet as depicted in
below drawing (in red), if required.
3) Provide one dedicated NEMA 5-15/20R (15/20 amp) circuit for each 9-1-1 position, if
required.
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Appendix B: LAN/WAN Policy
AT&T LAN/WAN PSAP Security Policy
It is AT&T’s policy to install 9-1-1 equipment only in a secure PSAP Local Area Network (“LAN”)
that is not connected to any other computer network outside of AT&T’s control (with the exception
of the national Crime Information Center network or similar network, but only if such connection
is expressly approved in writing by AT&T, which approval will be in AT&T’s sole discretion).
AT&T will not install or terminate a PSAP LAN to a firewall. AT&T will identify the demarcation
point for the PSAP LAN, beyond which AT&T is not responsible. In the event the customer has
previously connected or subsequently connects their PSAP LAN to any other computer network
or has caused or causes such a connection, contrary to AT&T’s PSAP Network Security Policy
(which customer acknowledges it has received and read), and the 9-1-1 equipment and/or PSAP
LAN is infected or damaged as a result of such connection, then all 9-1-1 equipment and/or PSAP
LAN warranties, maintenance, and service provisions of this amendment or statement of work will
be immediately null and void. Under such circumstances, AT&T will provide repair services for the
9-1-1 equipment and/or PSAP LAN at Customer’s request and time and materials charges will
apply for all parts and labor required as a result of damage caused by the infection. After all related
damage has been repaired, maintenance and service provisions of thi s agreement will resume.
Customer agrees to indemnify and save AT&T harmless for any damages to or claims by any
third party against AT&T that arise in whole or in part from Customer’s existing or subsequent
connection of the 9-1-1 equipment and/or PSAP LAN provided hereunder to any computer
network outside of AT&T’s control.
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Appendix C: Dispatch and Equipment Floor Plans
FOOTPRINT OF DISPATCH
Phn5
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FOOTPRINT OF EQUIPMENT ROOM
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Appendix D: Pricing & Terms
Please refer to separate document.
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Appendix E: Change Order Request Form
AT&T Project Office___________________________________________________________________________________________________________
Change Request Form: San Rafael PD
Change Orders cannot be billed directly to the State without State approval.
The PSAP will be billed and must submit a reimbursement request to the State.
Originator:
Change Request Definition:
To be completed by Project Manager
Impact to System Schedule:
Impact to Overall Project Schedule:
Development Price:
Change Request #: Date:
System Affected:
Accepted Rejected:
Final AT&T Signoff:
Final PSAP Signoff: Date:
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Appendix F: Maintenance Procedures
“AT&T”
PROVIDING PRODUCT & SERVICE EXCELLENCE
TROUBLE REPORTING PROCEDURES
The Customer Assistance Bureau (CAB) is the trouble reporting center for our priority Public
Safety Agencies. The center is responsible for receiving PSAP reports and electronically relaying
the reports to the responsible work groups for resolution, 24 hours a day, 365 days a year. The
CSB can escalate trouble reports and put you in contact with management personnel responsible
for resolving the trouble you have reported.
The Priority Repair Service number is:
(877) 500-49-1-1
Due to the complexity of the services, we provide and your own equipment it is essential that
you isolate trouble before reporting to AT&T. A few extra minutes to properly identify, isolate
and report a trouble can save hours in resolution time. Reporting the wrong trouble or circuit
number may cause extended delays in our ability to deploy the appropriate work crew to repair
the problem.
When you call in a report, please be ready to provide the following information:
1. Your name and call back telephone number.
2. Address and the location of trouble.
3. Telephone numbers or circuit number in trouble.
4. Nature of the trouble/condition.
5. Application the circuit is used for.
6. Access restrictions we may have to resolve trouble report.
7. Any terminal access problems or arrangements before dispatch.
8. The name of the contact person and their office number is a must!
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Appendix G: System Acceptance Checklist and Authorization Checklist
State of California Governor’s Office of Emergency Services
(REV. 2022) Public Safety Communications Branch
SYSTEM ACCEPTANCE AND AUTHORIZATION FORM
This document shall be used by the PSAP to validate the 9-1-1 system solution (equipment, software and
all functionality) is acceptable.
All verification is to be completed by the PSAP authorized representative.
Requirement
PSAP
Initial
System Physical Requirements
Uninterruptable Power Supply
Integration Device
Routers
Workstation Physical Requirements
Keyboard
Mouse
Keyboard Arbitrator
Keypad Dialer
Monitor/Thin Client
IP Phone Set (if purchased)
Audio Integration Device
Interconnectivity
Peripheral Equipment Connections
Peripheral Equipment Interfaces (CAD Spill, etc.)
NG9-1-1 Trunk and Admin/Business Line Interfaces
System Features/Functionality
Basic Telephony Functionality
Audio Quality
9-1-1 Caller Information Display
Misroute Reporting
Abandoned Call Detail
Internal Time Synchronization
Non 9-1-1 Caller I.D.
Wireless ALI – FCC 94-102 – Phase I and Phase II
Complete Call Progress Detection
Abandoned Call Redial
Automatic Callback
Supplemental Data (IOT)
Text-to-9-1-1/Text-from-9-1-1
GIS Display/Interface
Barge-In
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Instant Recall Recorder
Audio/Video Logging Recorder
Headset/Handset Interface
Inbound/Outbound Volume Control for Headset/Handset
Call Status Indication (ringing, answered or both)
One Button Transfer
Call Detail Records
Call Detail Record (CDR)
Minor Discrepancies:
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
Tracking #: ________ Approved Amount: $_____________
As the authorized representative of:
__________________________________________ (PSAP name),
I hereby acknowledge receipt, installation, and satisfactory performance of the service and/or equipment.
If minor discrepancies exist, but do not keep the equipment from performing in accordance with the
contracted terms and conditions, these discrepancies are noted above.
AUTHORIZED BY:
_______________________________________ _____________________________
Signature Date
_______________________________________ _____________________________
Printed/Typed Name Title
IMMEDIATELY AFTER ACCEPTANCE:
Submit form, signed by the PSAP authorized representative to the Contractor and submit a copy to the CA
9-1-1 Branch