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HomeMy WebLinkAboutCC Resolution 13467 (City Satisfaction Survey; Godbe)RESOLUTION NO. 13467 RESOLUTION OF THE CITY COUNCIL OF THE CITY OF SAN RAFAEL AUTHORIZING THE CITY MANAGER TO EXECUTE A PROFESSIONAL SERVICES AGREEMENT IN AN AMOUNT NOT TO EXCEED $33,005 WITH GODBE RESEARCH TO CONDUCT A CITY SATISFACTION SURVEY FOR 2013 WHEREAS, the City of San Rafael has conducted biennial Satisfaction Surveys since 1999 to keep up on issues that are important to the residents and gauge their satisfaction with City services; and WHEREAS, the last survey was conducted by Godbe Research in 2011 and the next Satisfaction Survey is due to be conducted in 2013. NOW, THEREFORE LET IT BE RESOLVED the City Council of the City of San Rafael hereby authorizes the City Manager to execute a professional services agreement in an amount not to exceed $33,005 with Godbe Research to conduct a City Satisfaction Survey for 2013. I, ESTHER C. BEIRNE, Clerk of the City of San Rafael, hereby certify that the foregoing Resolution was duly and regularly introduced and adopted at a regular meeting of the City Council of said City held on Monday, the 3`d day of December 2012, by the following vote, to wit: AYES: COUNCILMEMBERS: Connolly, Heller, McCullough & Mayor Phillips NOES: COUNCILMEMBERS: None ABSENT: COUNCILMEMBERS: None —+-,,: STHER C. BEIRNE, City Clerk AGREEMENT FOR PROFESSIONAL SERVICES This Agreement is made and entered into this P day of December, 2012, by and between the CITY OF SAN RAFAEL (hereinafter "CITY"), and GODBE RESEARCH (hereinafter "CONTRACTOR"). RECITALS WHEREAS, the City of San Rafael has conducted biennial Satisfaction Surveys since 1999 to keep up on issues that are important to the residents and gauge their satisfaction � with City services; and WHEREAS, the last survey was conducted by Godbe Research in 2011 and the next Satisfaction Survey is due to be conducted in 2013. AGREEMENT NOW, THEREFORE, the parties hereby agree as follows: 1. PROJECT COORDINATION. A. CITY. The City Manager shall be the representative of the CITY for all purposes under this Agreement. The Assistant City Manager is hereby designated the PROJECT MANAGER for the CITY, and said PROJECT MANAGER shall supervise all aspects of the progress and execution of this Agreement. B. CONTRACTOR. CONTRACTOR shall assign a single PROJECT DIRECTOR to have overall responsibility for the progress and execution of this Agreement for CONTRACTOR. Bryan Godbe is hereby designated as the PROJECT DIRECTOR for CONTRACTOR. Should circumstances or conditions subsequent to the execution of this Agreement require a substitute PROJECT DIRECTOR for any reason, the CONTRACTOR shall notify the CITY within ten (10) business days of the substitution. 2. DUTIES OF CONTRACTOR. CONTRACTOR shall perform the duties and/or provide services as described in Exhibit "1" attached and incorporated herein. 3. DUTIES OF CITY. CITY shall pay the compensation as provided in Paragraph 4, and perform the duties as described in Exhibit "1" attached and incorporated herein. 4. COMPENSATION. For the full performance of the services described herein by CONTRACTOR, CITY shall pay CONTRACTOR as described in Exhibit "1" attached and incorporated herein. Payment will be made monthly upon receipt by PROJECT MANAGER of itemized invoices submitted by CONTRACTOR. 5. TERM OF AGREEMENT. The term of this Agreement shall be for (6) month(s) commencing on December 3, 2012 and ending on June 3, 2013. 6. TERMINATION. A. Discretionary. Either party may terminate this Agreement without cause upon thirty (30) days written notice mailed or personally delivered to the other party. B. Cause. Either party may terminate this Agreement for cause upon fifteen (15) days written notice mailed or personally delivered to the other party, and the notified party's failure to cure or correct the cause of the termination, to the reasonable satisfaction of the party giving such notice, within such fifteen (15) day time period. C. Effect of Termination. Upon receipt of notice of termination, neither party shall incur additional obligations under any provision of this Agreement without the prior written consent of the other. D. Return of Documents. Upon termination, any and all CITY documents or materials provided to CONTRACTOR and any and all of CONTRACTOR's documents and materials prepared for or relating to the performance of its duties under this Agreement, shall be delivered to CITY as soon as possible, but not later than thirty (30) days after termination. 7. OWNERSHIP OF DOCUMENTS. The written documents and materials prepared by the CONTRACTOR in connection with the performance of its duties under this Agreement, shall be the sole property of CITY. CITY may use said property for any purpose, including projects not contemplated by this Agreement. 8. INSPECTION AND AUDIT. Upon reasonable notice, CONTRACTOR shall make available to CITY, or its agent, for inspection and audit, all documents and materials maintained by CONTRACTOR in connection with its performance of its duties under this Agreement. CONTRACTOR shall fully cooperate with CITY or its agent in any such audit or inspection. 2. 9. ASSIGNABILITY. The parties agree that they shall not assign or transfer any interest in this Agreement nor the performance of any of their respective obligations hereunder, without the prior written consent of the other party, and any attempt to so assign this Agreement or any rights, duties or obligations arising hereunder shall be void and of no effect. 10. INSURANCE. A. During the term of this Agreement, CONTRACTOR shall maintain, at no expense to CITY, the following insurance policies: 1. A commercial general liability insurance policy in the minimum amount of one million ($1,000,000) dollars per occurrence for death, bodily injury, personal injury, or property damage. 2. An automobile liability (owned, non -owned, and hired vehicles) insurance policy in the minimum amount of one million ($1,000,000) dollars per occurrence. 3. If any licensed professional performs any of the services required to be performed under this Agreement, a professional liability insurance policy in the minimum amount of one million ($1,000,000) dollars to cover any claims arising out of the CONTRACTOR's performance of services under this Agreement. B. The insurance coverage required of the CONTRACTOR by section 10.A, shall also meet the following requirements: 1. The insurance shall be primary with respect to any insurance or coverage maintained by CITY and shall not call upon CITY's insurance or coverage for any contribution. 2. Except for professional liability insurance, the insurance policies shall be endorsed for contractual liability and personal injury. 3. Except for professional liability insurance, the insurance policies shall be specifically endorsed to include the CITY, its officers, agents, employees, and volunteers, as additionally named insureds under the policies. 4. CONTRACTOR shall provide to City's Risk Manager, (a) Certificates of Insurance evidencing the insurance coverage required herein, and (b) specific endorsements naming CITY, its officers, agents, employees, and volunteers, as additional named insureds under the policies. 5. The insurance policies shall provide that the insurance carrier shall not cancel, terminate or otherwise modify the terms and conditions of said insurance policies except upon ten (10) days written notice to City's Risk Manager. 9 6. If the insurance is written on a Claims Made Form, then, following termination of this Agreement, said insurance coverage shall survive for a period of not less than five years. 7. The insurance policies shall provide for a retroactive date of placement coinciding with the effective date of this Agreement. 8. The insurance shall be approved as to form and sufficiency by PROJECT MANAGER and the City Attorney. C. If it employs any person, CONTRACTOR shall maintain worker's compensation and employer's liability insurance, as required by the State Labor Code and other applicable laws and regulations, and as necessary to protect both CONTRACTOR and CITY against all liability for injuries to CONTRACTOR's officers and employees. D. Any deductibles or self-insured retentions in CONTRACTOR's insurance policies must be declared to and approved by the City's Risk Manager and the City Attorney. At CITY's option, the deductibles or self-insured retentions with respect to CITY shall be reduced or eliminated to CITY's satisfaction, or CONTRACTOR shall procure a bond guaranteeing payment of losses and related investigations, claims administration, attorney's fees and defense expenses. 11. INDEMNIFICATION. A. Except as provided in Paragraph B., CONTRACTOR shall indemnify, release, defend and hold harmless CITY, its officers, and employees, against any claim, demand, suit, judgment, loss, liability or expense of any kind, including attorney's fees, arising out of or resulting in any way, in whole or in part, from any acts or omissions, intentional or negligent, of CONTRACTOR or CONTRACTOR's officers, agents and employees in the performance of their duties and obligations under this Agreement. B. Where the services to be provided by CONTRACTOR under this Agreement are design professional services to be performed by a design professional as that term is defined under Civil Code Section 2782.8, CONTRACTOR shall, to the fullest extent permitted by law, indemnify, release, defend and hold harmless CITY, its officers, and employees, against any claim, demand, suit, judgment, loss, liability or expense of any kind, including attorney's fees, that arises out of, pertains to, or relates to the negligence, recklessness, or willful misconduct of CONTRACTOR in the performance of its duties and obligations under this Agreement. 12. NONDISCRIMINATION. CONTRACTOR shall not discriminate, in any way, against any person on the basis of age, sex, race, color, religion, ancestry, national origin or disability in connection with or related to the performance of its duties and obligations under this Agreement. 13. COMPLIANCE WITH ALL LAWS. CONTRACTOR shall observe and comply with all applicable federal, state and local laws, ordinances, codes and regulations, in the performance of its duties and obligations under this Agreement. CONTRACTOR shall perform all services under this Agreement in accordance with these laws, ordinances, codes and regulations. CONTRACTOR shall release, defend, indemnify and hold harmless CITY, its officers, agents and employees from any and all damages, liabilities, penalties, fines and all other consequences from any noncompliance or violation of any laws, ordinances, codes or regulations. 14. NO THIRD PARTY BENEFICIARIES. CITY and CONTRACTOR do not intend, by any provision of this Agreement, to create in any third party, any benefit or right owed by one party, under the terms and conditions of this Agreement, to the other party. 15. NOTICES. All notices and other communications required or permitted to be given under this Agreement, including any notice of change of address, shall be in writing and given by personal delivery, or deposited with the United States Postal Service, postage prepaid, addressed to the parties intended to be notified. Notice shall be deemed given as of the date of personal delivery, or if mailed, upon the date of deposit with the United States Postal Service. Notice shall be given as follows: TO CITY: Jim Schutz Project Manager City of San Rafael 1400 Fifth Ave. (P.O. Box 151560) San Rafael, CA 94915-1560 TO CONTRACTOR: Bryan Godbe Project Director Godbe Research 660 South Amphlett Blvd., Suite 205 San Mateo, CA 94402 17. INDEPENDENT CONTRACTOR. For the purposes, and for the duration, of this Agreement, CONTRACTOR, its officers, agents and employees shall act in the capacity of an Independent Contractor, and not as employees of the CITY. CONTRACTOR and CITY expressly intend and agree that the status of CONTRACTOR, its officers, agents and employees be that of an Independent Contractor and not that of an employee of CITY. 61 18. ENTIRE AGREEMENT -- AMENDMENTS. A. The terms and conditions of this Agreement, all exhibits attached, and all documents expressly incorporated by reference, represent the entire Agreement of the parties with respect to the subject matter of this Agreement. B. This written Agreement shall supersede any and all prior agreements, oral or written, regarding the subject matter between the CONTRACTOR and the CITY. C. No other agreement, promise or statement, written or oral, relating to the subject matter of this Agreement, shall be valid or binding, except by way of a written amendment to this Agreement. D. The terms and conditions of this Agreement shall not be altered or modified except by a written amendment to this Agreement signed by the CONTRACTOR and the CITY. E. If any conflicts arise between the terms and conditions of this Agreement, and the terms and conditions of the attached exhibits or the documents expressly incorporated by reference, the terms and conditions of this Agreement shall control. 19. SET-OFF AGAINST DEBTS. CONTRACTOR agrees that CITY may deduct from any payment due to CONTRACTOR under this Agreement, any monies which CONTRACTOR owes CITY under any ordinance, agreement, contract or resolution for any unpaid taxes, fees, licenses, assessments, unpaid checks or other amounts. 20. WAIVERS. The waiver by either party of any breach or violation of any term, covenant or condition of this Agreement, or of any ordinance, law or regulation, shall not be deemed to be a waiver of any other term, covenant, condition, ordinance, law or regulation, or of any subsequent breach or violation of the same or other term, covenant, condition, ordinance, law or regulation. The subsequent acceptance by either party of any fee, performance, or other consideration which may become due or owing under this Agreement, shall not be deemed to be a waiver of any preceding breach or violation by the other party of any term, condition, covenant of this Agreement or any applicable law, ordinance or regulation. 21. COSTS AND ATTORNEY'S FEES. The prevailing party in any action brought to enforce the terms and conditions of this Agreement, or arising out of the performance of this Agreement, may recover its reasonable costs (including claims administration) and attorney's fees expended in connection with such action. 9 22. CITY BUSINESS LICENSE / OTHER TAXES. CONTRACTOR shall obtain and maintain during the duration of this Agreement, a CITY business license as required by the San Rafael Municipal Code. CONTRACTOR shall pay any and all state and federal taxes and any other applicable taxes. CITY shall not be required to pay for any work performed under this Agreement, until CONTRACTOR has provided CITY with a completed Internal Revenue Service Form W-9 (Request for Taxpayer Identification Number and Certification). 23. APPLICABLE LAW. The laws of the State of California shall govern this Agreement. IN WITNESS WHEREOF, the parties have executed this Agreement as of the day, month and year first above written. CITY OF SAN RAFAEL I24lg-'q NANCY MACALE, City Manager ATTEST: -... :ESTIIER C.B�ity Cle c APPROVED AS TO FORM: ROBERT F. EPSTEIN, Ci Attorn CONTRACTOR By: Name:s 1-6-6-cl- Title: ' XA+ SCOPE OF WORK AND PROJECT COSTS TO CONDUCT THE 2013 CITIZEN SATISFACTION SURVEY Presented to the City of San Rafael GODBE RESEARCH Gain Insight November 26, 2012 EXHIBIT 1 l PROJECT SCOPE OF WORK Godbe Research is a recognized leader in public opinion research for cities, counties, park and recreation districts, school districts, and other California and western U.S. local government agencies. This includes the development and implementation of more than 75 resident/citizen satisfaction and planning survey programs. The firm believes that any project's success depends on recognizing the individual needs of each client. To this end, Godbe Research has crafted the following work plan for the City of San Rafael (San Rafael or City) to illustrate the types of considerations that go into each of our research projects. The scope of work and following project costs reflect the City's request for qualifications (RFQ) for Citizen Satisfaction Survey dated October 19, 2012, the Godbe Research statement of qualifications (SOQ) dated November 5, 2012, and our project interview with the City on November 19, 2012. Research Objectives Before beginning any research project, Godbe Research spends significant time reviewing each client's specific and unique research objectives to choose the most appropriate research design. Based on our understanding of the project from the City's RFQ process, as well as our work on previous Citizen Satisfaction Surveys for the City and other clients, Godbe Research understands that San Rafael has several objectives, the most important of which include: ✓ evaluating overall perceptions on quality of life and other issues in the City of San Rafael; ✓ determining satisfaction with the City's performance in providing a variety of services and programs; ✓ evaluating public perception of the condition of City facilities; ✓ determining awareness of the City's financial condition and potential future ballot measures; ✓ assessing preferred communications preferences and information sources for City communications; ✓ comparing results of the 2013 Citizen Satisfaction Survey to previous survey events; ✓ measuring differences in opinions due to demographic, geographic, and behavioral characteristics, and, ✓ other objectives to be refined between Godbe Research and the City of San Rafael as the project unfolds. Methodology and Sampling Discussion For the 2013 Citizen Survey process, we are recommending a telephone survey of City of San Rafael residents and registered voters as the most appropriate survey methodology and sampling design. This will also include an Internet module for voters for which we can obtain email addresses through our sample provider. The resident portion of the telephone survey will use a random digit dial (RDD) sampling design which will be supplemented and de -duplicated with a listed voter sampling design so Scape u. Wodk aind Proc(,:0 Cl'oAs W a":;-:ortirc:BiuC the 201s 0 W. e n 'Sa iisfiar ion 'Survey City of San Rafael that we can compare results to previous Citizen Satisfaction Survey events (past events have used a listed voter sampling design), as well as potentially allow for broader inclusion of diverse San Rafael demographic and geographic subgroups. Finally, the telephone survey will be translated into Spanish to help gather the opinions of linguistically isolated Spanish-speaking residents of the City, with a further option to also translate and provide a Spanish-language version of the Internet survey. The net effect of the aforementioned methodology and sampling considerations will then allow for: 1) inclusion of the broadest possible base of City residents; 2) the ability to test both satisfaction and potential ballot measure topics; 3) comparability to previous Citizen Satisfaction Survey events; 4) an evaluate of email as a survey mechanism for future City voter surveys; 5) analysis of the data by the resident (U.S. Census) and registered voter populations in the City, and; 6) evaluation of future City surveys being provided in Spanish. Proposed Scope of Work Godbe Research has crafted the following scope of work for the City of San Rafael to illustrate the types of considerations that go into each of our research projects. This scope of work follows the City's RFQ, our SOQ, and the project interview process. Accordingly, based on the RFQ, SOQ, and project interview, specific services for the 2013 San Rafael Citizen Satisfaction Survey are envisioned to include: Y An in-person kick-off meeting with San Rafael and the development of a project work plan and time line for the 2013 Citizen Satisfaction Survey, based on City needs and input y Additional in-person meetings and conference calls, as needed, to discuss the research objectives, questionnaire and sampling design, and other aspects of the 2013 Citizen Satisfaction Survey in detail. Y Designing and refining a survey instrument of approximately 20 -minutes in length for the 2013 Citizen Satisfaction Survey and formatting the survey instrument for both the Internet and telephone. The survey instrument will be designed through an iterative process with the City so that it addresses the specific research objectives of San Rafael for the survey process. Please note that the 2005, 2007, 2009, and 2011 surveys were each 20 minutes in length. Y Pre -testing the survey instrument to ensure that the questions and response codes are understandable to respondents skip patterns and other logic perform properly, and to ensure that the survey length coincides with the budgeted survey length for the project. Y CATI programming the telephone version of the survey instrument for efficient and accurate data collection. CAT[ programming refers to programming the survey into a computer for efficient and error -free data collection. All interviews, however, are conducted via a live interviewer located in the western United States. Training telephone interviewing personnel on the telephone survey questionnaire and interviewing protocol through an intensive training session. Programming, refining, and testing the Internet version of the survey instrument using our Internet survey software capability. The Internet and phone versions of the survey will be identical in terms of questions, skip patterns, response codes, etc. Scope of Work and Protect Costs to Conduct the 2013 Citizen Satisfaction Survey Godbe Research Pa0e 2 D Reviewing U.S. Census data, voter demographics, and other population data to develop a hybrid sample of City of San Rafael residents (RDD sample) and registered voters (listed voter sample) applicable to the research objectives and Internet/telephone modalities being employed for the 2013 Citizen Satisfaction Survey. The samples will be de -duplicated by removing known phone numbers from the listed voter file from the RDD portion of the overall sampling design. We will further ask respondents if they have already taken the survey to account for residents/voters who might have landline and/or cell phone number portability. ❖ For review, there are approximately 57,713 total residents in the City of San Rafael, as well as approximately 27,638 registered voters. Within the voter population, we are able to match telephone numbers for 77% of the voter population, of which 9% of all phone numbers have been identified as cell phones through an exchange review. Furthermore, within the voter portion of the sample, we have email addresses for 4,716 voters or 17% of the electorate in the City of San Rafael. Translation of the telephone version of the survey instrument into Spanish and Spanish language interviewing for up to 10% of all interviews. We have also provided optional costs to translate the Internet version of the survey instrument into Spanish and have presented these separately later in this document. ➢ Development of a recruitment email for the Internet version of the survey and working with the City to send recruitment emails to voters with email addresses in the voter file. This would also be translated into Spanish, should the City decide to translate the actual Internet version of the survey into Spanish. r Conducting an email recruitment (City -driven) process and hosting the 20 - minute Internet version of the survey (Godbe Research) as the first step in the data collection. Given the 4,716 email addresses in the voter file, our sampling design and demographic quotas, and a typical 100:1 response rate for Internet surveys such as this, we would envision collecting up to 50 total interviews for this portion of the data collection. We would then conduct 20 - minute telephone interviews with 450 total San Rafael registered voters, according to a strict interviewing protocol and our approved sampling design, which would provide for an overall sample size of 500 (n=500) respondents. ❖ A sample size of 500 voters will provide a maximum margin of error of no greater than +/-4.34% at the 95% confidence level when looking at all registered voters or even City residents. A sample size of 500 voters is also commensurate with the 2005, 2007, 2009, and 2011 Citizen Satisfaction Survey processes. Merging the Internet and telephone data files, as well as processing and weighting the data to adjust for population distribution and strategic oversampling, as needed. y Meeting with the City of San Rafael to review the topline/aggregate survey results. This will help our more detailed analysis and reporting to be of maximum value to the City for the 2013 Citizen Satisfaction Survey. Scope of Werk and Project Casts to Conduct the 2013 Citizen Satisfaction Survey Godbe RE -search Page 3 w Analyzing the survey results from the 2013 Citizen Satisfaction Survey and preparing a comprehensive report of findings and conclusions for San Rafael. Because a concise summary of the data and actionable recommendations are critical to a client's objectives, Godbe Research takes great care analyzing the data and preparing a written final report for each of our clients. ❖ Our resident/citizen survey reports typically include the following: an executive summary of important findings as well as a thorough discussion of the conclusions and recommendations; an introduction to the research objectives and methodology; comparisons to past surveys or peer communities (based on baseline or tracking surveys); a copy of the survey questionnaire, a tabulation of survey attempts and call dispositions, and; a complete set of crosstabulations for all questions asked in the survey. ❖ In addition, our survey reports are provided in draft and final formats, based on San Rafael staff, administration, and Council comments, as well as in hard copy and electronic format (for City's web site). An in-person presentation of the results to San Rafael by Bryan Godbe for up to three separate presentations. The presentations will be accompanied by PowerPoint slides and the length/content will be based on City needs. Post project consulting with the City of San Rafael on the survey results and recommendations from the 2013 Citizen Satisfaction Survey event between biennial survey events, as well as during any City planning, outreach, or marketing based on survey results (no charge/ongoing). `cope of Work and Protect Costs to Conduct the 2013 Citizen Satisfaction Survey Godbe Research Page 4 n� PROJECT COSTS Godbe Research takes great pride in delivering reliable and practical research projects on time and on budget. In doing so, we prefer to provide a firm, fixed fee format for our services. Based on our understanding of the research objectives of the City of San Rafael, we have provided costs below to conduct the 2013 Citizen Satisfaction Survey, using dual Internet and telephone methodologies, as well as a hybrid sample of all residents (RDD for telephone survey) and San Rafael registered voters (listed voter for telephone and Internet surveys). In addition, we have provided costs to translate the telephone survey portion of the overall study into Spanish and provide Spanish language interviewing for up to 10% of all interviews. Finally, optional costs have been provided to translate the Internet version of the survey into Spanish as well as the email recruitment to the Internet survey. Both survey instruments will be identical at 20 -minutes in length, and given the number of voter email addresses in our sample (and the overall sample size), we would expect to conduct 50 interviews via the Internet and 450 via the telephone This will provide for a total sample size of 500 (n=500) completed interviews, as with past Citizen Satisfaction Surveys conducted for the City. The RDD and listed voter samples will be de -duplicated and we will conduct the Internet version of the survey first, followed by the telephone version. Finally, the listed voter portion of the sampling design will also include cell phone only voters/households. The costs below are firm and fixed as long as the project parameters conform to those outlined in this cost proposal. Should project parameters or San Rafael needs change, we will be happy to provide amended costs prior to proceeding. Telephone Survey of San Rafael ResidentslVoters Project Task 20 -min. Listed Voter Sample $900.00 RDD Sample and Sample Development $700.00 CATI Programming $1,320.00 Spanish Translation $525.00 Survey Pretest $150.00 Spanish InteNewing Surcharge (10%) $1,010.00 Telephone Interviewing $12,600.00 Data Processing $950.00 Research Fee $7,000.00 Project Management $2,000.00 Miscellaneous Expenses $150.00 Project Total $27,305.00 Internet Survey Module Project Task 20 -min. Internet Version Programming and Testing $3,250.00 Recruitment Email Development and Refinement $450.00 Hosting Survey and Data Collection No Charge Data Processing $450.00 Internet Survey Module Total $4,150.00 Scope of W,Nouk and Project Costs to Conduct the 2013 C44zen Satisfaction Survey Godbe Research Page 5 Optional Costs Spanish Language Internet Survey Translation $1,100.00 Spanish Language Email Recruit Translation $450.00 Scope of Work and Project Costs to Conduct the 2013 Citizen Satisfaction Survey Godbe Research Page 6 www.qodberesearch.com Corporate Office/Northern California 1660 South Amphlett Boulevard Suite 205 San Mateo, CA 94402 Southern California Office/Southwest 4695 MacArthur Court 11 "' Floor Newport Beach, CA 92660 Seattle Office/Northwest 601 108"' Avenue NE Suite 1900 Bellevue, WA 98004